Return Guidelines:
- Item (s) must be returned within 30 days of the delivery date.
- Item (s) must be unused, in brand new condition, with the tags still attached. ...
- Custom products are not eligible for return. ...
- Item (s) must have been purchased directly through our website or in one of our Fjallraven brand stores. ...
Full Answer
Can I make a return to Fjällräven?
We are only able to accept returns for items purchased directly through our website, or in a Fjällräven retail store. For online purchases, we have two options to make a return.
Why is Fjällräven’s limited lifetime warranty not valid on unauthorized sellers?
Because Fjällräven is unable to oversee or control the quality of its products sold by unauthorized sellers, Fjällräven’s Limited Lifetime Warranty is not valid on products purchased from unauthorized sellers or on products that were purchased used.
What is the return policy for unused items?
We only accept returns within 60 days of the delivery date for products that are unused and in brand new condition with the tags still attached. We do not accept returns for any used items.
Does Fjällräven have free returns?
RETURN AND EXCHANGE POLICY We accept returns and exchanges within 30 days of the delivery date for products that are unused and in brand new condition with the tags still attached.
Can you return Fjällräven backpacks?
RETURNS. We refund all unused items with their original packaging and garment tags still attached within 30 days of receipt of your order. We only accept items for returns that have been purchased at one of our Fjällräven online shops.
Can you cancel a Fjällräven order?
Make sure to include your order number, then select the Category "Order" and the Subject "I want to cancel my order." This will appropriately prioritize your ticket so it is handled as quickly as possible. We will make every effort to cancel your order before it is fully processed.
How durable is Fjällräven?
Overall, the Kanken gets an A+ for its durability, especially because a school backpack needs to be really tough.
How do I claim my fjallraven warranty?
If you wish to submit a warranty claim on a product purchased through our website, please contact our customer service via our form found here (opens in a new window) or by phone (0046 (0) 8 54518688).
How long does fjallraven take to ship us?
DELIVERY RATES & LEADTIMES: Orders with ground shipping may take up to 3 business days to process before shipping out. Processing time is not calculated in below shipping times. *Estimated transit times are for lower 48 states only, shipping times may take 7-14+ days to Alaska, Hawaii & other territories.
How long does it take for fjallraven to ship to Canada?
3 to 10 business daysShipping generally takes from 3 to 10 business days, depending on the location of delivery. Please note, shipping companies do not deliver on Saturday or Sunday.
Does Kanken ship to Canada?
Orders placed on www.fjallraven.com/ can be shipped to all provinces and territories.
Is Fjällräven still cool?
Axelhed said that backpack, the Fjällräven Kånken, has remained almost unchanged since it was introduced just ahead of the 1978 school year. The first year, the company sold 400 backpacks; a year later the number jumped to 30,000. The Fjällräven Kånken remains the best-selling product in Fenix Outdoor's catalog.
How do you pronounce Fjällräven?
F – Y-ah-ll – R-ah-ven Easy peasy. Fjällräven translates as 'Arctic Fox', hence the adorable badge logo that we see stamped on all of the brand's coats, jackets and popular Kanken backpacks.
Is Fjällräven jacket worth the money?
But, there's no doubt that they are worth it; their jackets are made from the best materials and they are remarkably durable. Yes, you'll be spending a pretty penny on them, but you will be able to wear them for years to come.
Why are Kanken backpacks so popular?
It won't go out of style. The Kånken is more 'stylish' than 'fashionable', because it isn't subject to changing trends. It's a mainstay backpack that people can buy and wear for decades – and many people have done just that. It's got increasingly popular since 1978, and that isn't going to wane any time soon.
Is fjallraven Swedish?
Hailing from the small town of Örnsköldsvik in Sweden, a place where mountains and forest meet the sea, Fjällräven is an outdoor clothing and equipment company that's committed to making nature more accessible.
What does fjallraven mean?
Arctic Fox“Fjallraven” means “Arctic Fox” in Swedish.
Returns
We refund all unused items with their original packaging and garment tags still attached for 30 days of receipt of the merchandises. We are only accepting items for returns purchased at one of our Fjällräven webshops. For personalized items (Kånken Me and Kånken Me Mini), see below.
For personalized items
Products that are made to your specifications or are clearly personalized (i.e. Kånken Me and Kånken Me Mini) are excluded from the right of withdrawal ( see the instruction on the right of withdrawal for more information). For information about defective items, please see more details in our Terms and Conditions as well as the Defects section.
Refund process
We will carry out the refund using the same payment method you chose for your initial purchase. Example: If you paid by credit card, we will refund the balance to your credit card. The refund is made within max. 14 calendar days after receipt of the returned items.
Defects liability
We offer a 2-year warranty period that starts from the purchase date stated on your receipt. For warranty claims to be processed you should be able to present a receipt. Note that we only accept goods purchased through our website.
How to return a Fjällräven item?
1. Bring in your item (s) with your packing slip to one of our Fjällräven brand store locations. To locate a Fjällräven brand store, please go to the Store Locator tool on our website and click " North America Stores " tab. Returns made at a brand store should be processed and refunded within 1-3 business days.
Can you return a Fjällräven purchase?
All Fjällräven retail purchases must be returned at a Fjällräven retail location. We do not accept returns in our warehouse for Fjällräven retail purchases. If you know the store location where you made your purchase, we can help get you in contact with that store. You can find a list of our stores by using our Store Locator tool and clicking "North America Stores."
RETURNS
We refund all unused items with their original packaging and garment tags still attached for 30 days of receipt of the merchandises. We are only accepting items for returns purchased at one of our Fjällräven webshops. For personalized items (Kånken Me and Kånken Mini Me), see below.
FOR PERSONALIZED ITEMS
Products that are made to your specifications or are clearly personalized (i.e. Kånken Me and Kånken Me Mini) are excluded from the right of withdrawal ( see the instruction on the right of withdrawal for more information). For information about defective items, please see more details in our Terms and Conditions as well as the Defects section.
REFUND PROCESS
We will carry out the refund using the same payment method you chose for your initial purchase. Example: If you paid by credit card, we will refund the balance to your credit card. The refund is made within max. 14 calendar days after receipt of the returned items.
DEFECTS LIABILITY
We offer a 2-year warranty period that starts from the purchase date stated on your receipt. For warranty claims to be processed you should be able to present a receipt. Note that we only accept goods purchased through our website.
Can you repair a Fjällräven?
At this time, repair and replacement of a Fjällräven product is up to the discretion of our warranty team.
Does Fjällräven have a warranty?
Fjällräven provides a Limited Lifetime Warranty to original purchasers of Fjällräven products who have a receipt of proof of purchase from an authorized seller. Fjällräven’s Limited Lifetime Warranty extends only to products purchased from authorized sellers that are subject to and comply with Fjällräven’s quality controls.
Is normal wear and tear covered by Fjällräven?
The following variables are considered accidental damage control also known as normal wear and tear and are not covered under the Fjällräven Limited Lifetime Warranty:
What information do you need to purchase goods on the Sites?
If you wish to purchase any goods or services through the Sites, you may be asked to supply certain information relevant to your transaction including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.
Can you terminate Fjällräven?
Fjällräven may terminate this agreement at any time, without notice, for any reason. Upon termination of these Terms by either you or Fjällräven, Fjällräven may deny you access to the Sites, and you must promptly destroy all materials downloaded from the Sites, as well as copies of such materials.
Can prices change without notice?
Prices; Taxes. All prices, discounts, and promotions are subject to change without notice. The price for a product or service will be the price in effect at the time the order is placed, as set out in your order confirmation email. Prices in stores, in catalogues, and online may deviate from each other.
Is access to our sites legal?
residents, and the governing language of these Terms is English. Access to our Sites may not be legal by certain persons or in certain countries. If you access the Sites, you do so on your own initiative and are responsible for compliance with local laws.
