How long does it take to return a frame?
Can you return a university frame?
Do university frames have diplomas?
How to return a frame?
This policy applies only to frames returned in "new" condition. 2. Notify us by phone or e-mail that you are sending them back, and tell us your order number and date of receipt.
Is Focusers Inc. warranty free?
All products sold by Focusers Inc. are expressly warranted to be free of defects when delivered. If you receive damaged products, despite our extensive product control measures, please notify us immediately, and upon verification of the damage, we will replace them at our cost.
How long does it take to return eyeglasses?
We offer a 30-day return and exchange policy on Eyeglasses, Sunglasses, and sealed Contact Lenses for preference reasons.
Who is happy to help you select the right frames and lenses?
Our opticians are happy to help you select the right frames and lenses.
What happens if you receive an item that is damaged?
If you receive an item that arrived damaged or incorrect, we will provide a replacement, exchange, refund or store credit.
Can you return Oculus Go lenses?
VirtuClear Lens Inserts for Oculus Go, Rift S, Quest and Quest 2 may only be returned for defects. If a manufacturer defect is found, we will replace them only. Sorry, no refunds.
Lost Orders
If your order is deemed ‘lost’ by our shipping carrier, we will dispatch a replacement to you at our expense or offer you a full refund.
Cancellations
All of our products are made to order. If you wish to cancel or amend your order, please send us an email ASAP after ordering. You can edit your order at any time before it goes to production. Please keep in mind that in some cases, this could be as soon as two hours or twelve hours depend on our production condition at that time.
Return Policy
Your item is eligible for return if at least one or more cases listed below happens:
Refunds Policy
When your item qualifies is eligible for refund (see conditions in RETURN POLICY), we will refund for you within 5 business days.
Exchanges
All products go through a quality control check before being sent to you – But just in case read below! If the product encounters one of the problems below when you open the package, let us know by taking a picture and email us directly with your order number.
How long does it take to return a frame?
Returns and exchanges must be made within 180 days from the date of your purchase. Frames must be in their original packaging with all materials intact.
Can you return a university frame?
Disclaimer:Frames must be in their original packaging with all materials intact before returning your product. The frame needs to be returned in good condition for a refund. If you ordered your frame via a bookstore or any other retail outlet please refer to their return and exchange policy as we are unable to refund payments not made to University Frames directly
Do university frames have diplomas?
We at University Frames produce the very finest, hand-crafted diploma frames in the United States, and appreciate your confidence in choosing us to bring you your perfect frame. In the rare event your frame needs to be returned or exchanged, please know that we take great care to ensure a seamless experience until you are completely satisfied. Here are the ground rules: