- Inform Framesdirect of the issue within the thirty-day return window
- Framesdirect will provide a prepaid return label for you to return the product within thirty days of receiving your items
- The lens package will be replaced with no extra cost to you, or store credit will be provided
Full Answer
How many times can you return an item to FramesDirect?
Each item may only be returned once for either exchange or refund. FramesDirect.com reserves the right to limit the number of returns and/or exchanges at any time. 4. Savile Row eyewear is made-to-order, and therefore, cannot be returned or exchanged for any reason other than manufacturer defect.
What is the return policy for lens orders?
All lens orders are independently evaluated upon return for correctness. If the order was made accurately according to the prescription originally submitted, refunded orders are not eligible for a pre-paid return label. Products must be returned in the exact condition in which they were received.
How do I contact the FramesDirect customer service?
If you have questions or concerns about your order or the products on the FramesDirect.com website, please call one of our opticians at 1-800-248-9427 (Int'l: +1 512 402 8557). What are your business hours? You may place an order on the FramesDirect.com website at any day or time throughout the year.
When can I place an order on the FramesDirect website?
You may place an order on the FramesDirect.com website at any day or time throughout the year. However, our customer service department can only be reached during the business hours listed below. Whom should I contact about CCPA?
Can you return glasses to Frames Direct?
We offer a 30-day return and exchange policy on Eyeglasses, Sunglasses, and sealed Contact Lenses for preference reasons. If a pre-paid return label is provided and the order is refunded, a $9 shipping charge will be deducted from the refund.
Is there a return policy on glasses?
If for some reason you are not completely satisfied with your prescription eyeglasses (frames and lenses) you may return them for a refund less a 20% restocking fee within 30 days of the date your glasses were purchased. Eyeglasses must be returned in the original packaging and in saleable condition.
Does Eyebuydirect do full refunds?
Returns & Replacements. Return for a one-time replacement pair of equal or lesser value, or request a full refund within two weeks of receiving your order! You're eligible for a one-time replacement pair within 12 months (P.S. This only applies to products with noticeable defects in the craftsmanship).
How do I get a refund from glasses?
0:061:01How To Return Glasses? | GlassesUSA.com - YouTubeYouTubeStart of suggested clipEnd of suggested clipAnd place the label on the envelope. Then ship the glasses back to us it may take up to 30 days forMoreAnd place the label on the envelope. Then ship the glasses back to us it may take up to 30 days for the credit to appear in your bank.
Can I cancel my prescription glasses?
You have the possibility to cancel your ordered glasses in many stores. However, the return and refund policies are very different in the stores. It is therefore important to be clear about the consequences before buying. For example, there are stores where there is no possibility to cancel the order.
Can I return glasses to opticians?
In essence, statutory consumer rights state if the service or product supplied is defective then you are entitled to a refund or replacement. If you are unhappy in any way, the statutory points to speak to the optician and explain your concerns.
How legit is EyeBuyDirect?
EyeBuyDirect has an average rating of 4.5 stars on Trustpilot, with over 15,000 Trustpilot reviews and counting. People tend to be pleased with their purchase and feel the product is of comparable quality to other retailers that sell eyewear.
Can I cancel an order on EyeBuyDirect?
Unfortunately, we cannot modify or cancel your order since we already started processing your purchase. However, once received, you can always exchange or return your order.
Is Bluelight filtering worth it?
Wearing blue light glasses may sound like a good solution, but a recent study determined there was little evidence to support the use of blue-blocking filters in the prevention of digital eye strain.
What do I do if my glasses prescription is wrong?
2:033:19How do You Know Your Glasses Prescription is Wrong? - YouTubeYouTubeStart of suggested clipEnd of suggested clipIf you're going from a regular prescription to bifocal trifocal or progressive lenses. Especially ifMoreIf you're going from a regular prescription to bifocal trifocal or progressive lenses. Especially if the prescription. Only changes in one eye. So how do you know that these issues are caused by a
How can you tell if your glasses prescription is wrong?
If you experience any of these symptoms for an extended period of time, after the adjustment period, your prescription may be incorrect:Extreme blurring of vision.Lack of focus.Poor vision when one eye is closed.Excessive eye strain.Headaches or dizziness.Vertigo or nausea, unrelated to a medical condition.
Can you return unopened contact lenses?
With all the tips and tricks floating around about how to handle your contacts, one that might often get overlooked is, “Can I return my contacts?” The answer is more than a simple yes or no. Each retail company has its own return policy, with most requiring that unused or defective lenses be returned within 30 days.
Does Walmart have a return policy on prescription glasses?
Walmart Vision Centers return policies Frames and lenses purchased in a store have a 60-day return window. You can also get your lenses replaced for free if a doctor changes your prescription within 60 days of your exam.
Can you return glasses at Lenscrafters?
LENSCRAFTERS 30-DAY 100% satisfaction guaranteed. That's our promise. So, if you're not completely happy with your purchase within the first 30 days, just let us know. We'll do whatever it takes to make it right.
Can I return prescription glasses to target?
You can also return prescription glasses within 90 days of purchase for a full refund or exchange. To return items in-store at Target, you need the original receipt issued at purchase.
Can you return prescription glasses Costco?
According to Costco, their policy is that they are unable to accept returns or exchanges on prescription glasses or sunglasses purchased from their optical department as with other personalized items. The exception to this is if they have made an error with your prescription.
How long does it take to get prescription eyewear?
customers). Prescription eyewear orders typically take 11-14 business days to receive (for U.S. customers), due in part to our rigorous quality-control process.
Does Transitions make dark eyewear?
Transitions does make a "drivewear" lens that will get dark in a car. If you would like to add this specialized Transitions lens to your eyewear or learn more about other Transitions products, call our customer support team at 1-800-248-9427.
Is FramesDirect a part of Vision?
Yes. FramesDirect.com is an out-of-network provider for most vision insurance plans. Once you've placed your order, you can submit your prescription eyewear or contact lens purchase for reimbursement through your vision insurance provider by using the forms found on our insurance page.
