Full Answer
How do I contact the FramesDirect customer service?
If you have questions or concerns about your order or the products on the FramesDirect.com website, please call one of our opticians at 1-800-248-9427 (Int'l: +1 512 402 8557). What are your business hours? You may place an order on the FramesDirect.com website at any day or time throughout the year.
How many times can you return an item to FramesDirect?
Each item may only be returned once for either exchange or refund. FramesDirect.com reserves the right to limit the number of returns and/or exchanges at any time. 4. Savile Row eyewear is made-to-order, and therefore, cannot be returned or exchanged for any reason other than manufacturer defect.
When can I place an order on the FramesDirect website?
You may place an order on the FramesDirect.com website at any day or time throughout the year. However, our customer service department can only be reached during the business hours listed below. Whom should I contact about CCPA?
Is FramesDirect a good place to buy designer eyeglass frames?
FramesDirect.com is a popular choice for online prescription glasses, advertising a wide range of designer eyeglass frames at discounted prices. But before you start ordering discount prescription glasses through FramesDirect, how do you know if these designer eyeglass frames are the best choice for you?
Does FramesDirect accept returns?
We offer a 30-day return and exchange policy on Eyeglasses, Sunglasses, and sealed Contact Lenses for preference reasons. If a pre-paid return label is provided and the order is refunded, a $9 shipping charge will be deducted from the refund.
Can prescription glasses be returned?
Usually, an optical store will offer a refund or replacement for the following reasons: There's a manufacturer defect such as a frame that breaks. They will be replaced or your money will be refunded. The prescription is clearly wrong, due to a mistake in how your eyes were measured or the in how the lenses were made.
How do I get a refund from glasses?
0:091:01How To Return Glasses? | GlassesUSA.com - YouTubeYouTubeStart of suggested clipEnd of suggested clipAnd place the label on the envelope. Then ship the glasses back to us it may take up to 30 days forMoreAnd place the label on the envelope. Then ship the glasses back to us it may take up to 30 days for the credit to appear in your bank.
Do glasses have a return policy?
If for some reason you are not completely satisfied with your prescription eyeglasses (frames and lenses) you may return them for a refund less a 20% restocking fee within 30 days of the date your glasses were purchased. Eyeglasses must be returned in the original packaging and in saleable condition.
What happens if I don't like my new glasses?
Some optical stores and online sellers guarantee your satisfaction with your eyeglasses — even if you simply don't like them — by offering a refund or a store credit for the amount you paid for them. If so, you usually must return the glasses within a specified period of time (for example, within 30 days of purchase).
What happens if your glasses prescription is wrong?
Combination of Effects of Wearing Wrong Prescription Glasses A sudden onset of vertigo, headaches, blurry vision, headaches, and eye fatigue can indicate many different health problems, some of them more serious than others.
Can you return unopened contact lenses?
With all the tips and tricks floating around about how to handle your contacts, one that might often get overlooked is, “Can I return my contacts?” The answer is more than a simple yes or no. Each retail company has its own return policy, with most requiring that unused or defective lenses be returned within 30 days.
Can I sell my prescription glasses?
Sell Your Old Glasses If you want to make some money from giving your pair of frames away, you can also try to sell them online. Check out online marketplaces like eBay or Preloved, where people buy and sell secondhand items.
Can you change prescription glasses lens?
Typically, optical shops will replace the lenses for you if your frames are in good condition and the shape of the lenses isn't too complicated. Other options include online retailers Lensabl and EyeglassX, which specialize in prescription lenses for existing glasses.
Can you change the color of your glasses frames?
You can paint your eyeglass frames. For people who wear glasses, the reflection in the mirror can get a bit monotonous. You can change up your other accessories daily, but your specs are always the same, which is why people who wear glasses may start thinking about painting their frames.
How many times can you return glasses at LensCrafters?
LensCrafters Return Policy You can return eyeglasses, provided they are in resalable condition, to Lenscrafters at any time and for any reason within the 90 day period. If you exchange your glasses for another pair, the price will be adjusted depending on how much the new pair costs.
Can you return prescription glasses Costco?
When it comes to glasses, Costco does not offer returns or exchanges to customers. However, if the prescription for your glasses is incorrect, you can have them replaced and modified by Costco. In addition, contact lenses can be returned to Costco up to 5 years after purchase if they are unused.
What happens if I don't like my glasses at Walmart?
Walmart Vision Centers return policies You can also get your lenses replaced for free if a doctor changes your prescription within 60 days of your exam. As for contacts, you can return a ripped or defective contact lens for up to 365 days after the purchase date.
Can I return prescription glasses to Specsavers?
Answer: Yes, we want you to be completely happy with your purchase at Specsavers. If you have any concerns within 100 days of the date of purchase, we will put it right. No quibble, no fuss.
What is the return policy for Specsavers?
100 day no quibble no fuss returns We want you to be completely happy with your purchase at Specsavers Opticians. If you have any concerns within 100 days of the date of your purchase, we will put it right. No quibble, no fuss.
Can you return prescription glasses Costco?
When it comes to glasses, Costco does not offer returns or exchanges to customers. However, if the prescription for your glasses is incorrect, you can have them replaced and modified by Costco. In addition, contact lenses can be returned to Costco up to 5 years after purchase if they are unused.
How long does it take to get prescription eyewear?
customers). Prescription eyewear orders typically take 11-14 business days to receive (for U.S. customers), due in part to our rigorous quality-control process.
What is the difference between 1.67 Hi Index and 1.67 Hi Index?
Rimless and semi-rimless frames also work best with polycarbonate lenses. 1.67 Hi-Index lenses are 45% thinner than plastic lenses and help reduce the distortion of your eyes that people see when they look at you through your glasses. This lens material is recommended for people with prescriptions of +/- 2.00 and greater.
What is the best lens material for prescription?
The ideal material for your lenses depends on your prescription. Plastic lenses are recommended for light prescriptions, ranging from no correction to +/-1.75. Polycarbonate lenses are 30% thinner and lighter than plastic and recommended for people with prescriptions ranging from +/- 2.00 to +/-4.00. Polycarbonate is also recommended ...
Why is PD important?
PD is important because it helps our lab figure out where the optical center of your lenses should be. Ask your eye doctor to include your PD when s/he writes out your prescription.
What does it mean to be single vision?
Single-vision means that you are either near sighted or far sighted, but not both (as is the case with people who need bi-focal or progressive lenses). Single-vision is the term used to refer to corrective prescription lenses that do not have multiple viewing zones, like bi-focals and progressives do.
What is digital light protection?
Digital Light Protection is a precision engineered lens coating that can deflect a significant portion of harmful blue/violet light, leaving your eyes fresh, even after a long day at the office in front of a screen. Digital Light Protection also provides scratch resistant and anti-glare properties.
How to keep your glasses from scratching?
Be careful not to accidently scuff the lens. Avoid using rough materials such as facial tissue or paper towels to dry your glasses, as they may scratch your frame or lenses. Avoid using any cleaners containing ammonia (such as Windex) or lotions (like some hand soaps), as these products could damage your lenses.
Terms and Conditions
We collect personal data from you when you register on our site, order eyeglasses, subscribe to our newsletter, visit our website, respond to a survey or fill out a form. Your personal data means any information relating to you, in particular your name and contact details such as your home address, your telephone number, or your email address.
What information do we collect?
When you access our website, we automatically collect and store some of your data in our server logs and in cookies to enhance your customer experience.
How do we use your information?
Any of the information we collect from you may be used in one of the following ways:
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
Do we use cookies?
Yes. (Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
Third party links
Occasionally, at our discretion, we may offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites.
What are the brands of glasses that FramesDirect offers?
For those looking for cheap designer glasses, FramesDirect.com is a popular choice, since they offer top-name brands like Ray-Ban, Burberry, Dolce & Gabbana, Gucci, Michael Kors, Oakley, and more at 30 percent off MSRP.
When did Frames Direct start?
Launched in 1996 , Frames Direct was the first company to offer online prescription glasses. Based in Austin, Texas, each employee is a licensed optician, with a combined experience spanning over 300 years.
Does Frames Direct have a warranty?
This means that shoppers can trust that all designer prescription glasses are brand-new and covered under manufacturer warranty .
Can you wear designer glasses without contacts?
Designer prescription glasses, on the other hand, can easily be two or three times that much. Unfortunately, for times where contacts are not possible—or for those who simply prefer not to wear them—glasses are not something that you can go without.
