Merchandise purchased at a Sally Beauty store cannot be returned by mail. Due to health and hygiene concerns, we do not accept returns of these items. These may be returned to a Sally Beauty store within 60 days of delivery. Please note, your packing list/receipt is needed for in-store returns.
Full Answer
What is Sally Beauty’s return policy?
Most items purchased on sallybeauty.ca can be returned for a refund within 30 days of delivery to the sallybeauty.ca fulfillment center, or to your local Sally Beauty store with a few exceptions: Merchandise purchased at a Sally Beauty store cannot be returned by mail.
What are the benefits of creating an account with Sally?
Returns & Exchanges Items Purchased Online Items Purchased In-store Your Account Benefits of Creating an Account Creating an Account Forgotten Passwords Updating Your Account Information Preferred Professional Cards e-mail Newsletter Subscriptions Online Shopping Pricing Information Product Availability Backorders Using the Sally Search Engine
Can I return or replace my order without proof of delivery?
Retain your tracking number as we will be unable to refund or replace your order without proof of delivery. Please allow 5-7 business days after your package has been delivered for return to be processed. This link cannot be used to return furniture or equipment items or items purchased in store.
What is Sally's return policy?
Most items purchased on SallyBeauty.com can be returned for refund within 30 days of delivery to the sallybeauty.com fulfillment center, or to your local Sally Beauty store with a few exceptions: Appliances purchased after 60 days with 1 year manufacturers warranty cannot be returned to stores.
Can you return used items to Sally's?
Sally Beauty has a Love it or Return it Policy that covers hair color. You may return your new, used or empty hair color containers with receipt dated within 60 days for a full refund or exchange.
Can you return hair extensions?
Human hair extensions are considered a hygienic product. This is an industry standard and other hair extensions suppliers do not allow returns of opened items for the same reasons. Security seal must be intact.
Can you return hair to the beauty supply?
We will gladly accept returns on all eligible products (altered packaging/product, worn, having scents, or damaged items are not eligible for return) postmarked back to us within 30 days of receiving. A photo of the unopened product may be required before the return process can begin.
Can you return nail polish?
HEALTH & BEAUTY – If the item is designated as ORM-D (Other Regulated Materials-Domestic), it must be returned in its original package. If returning by mail, it must have secure ORM-D packaging obtained from the post office. ORM-D items include perfumes, nail polish, and aerosol cans.
Can you return hair dye Walmart?
Answer: As per Walmart's” no receipt policy, “you can return three times without a receipt within 45 days at the Walmart store only. The only makeup or beauty products that cannot be returned or exchanged once they have been used or opened are perfumes, nail polish, and aerosols.
Can you exchange hair dye at Superdrug?
@_j0shuax Hi, You can return the hair dye back to the store as long as you have the packaging.
Can you return hair dye to Walgreens?
You can return or exchange items to ANY Walgreens for up to 30 days after purchase. Bring in your receipt and have the item in the original packaging for a quick & easy return.
Exceptions to the Sally Beauty Return Policy
Here are the most important exceptions to the standard Sally Beauty return policy:
How Does Sally Beauty Deal With Damaged Appliances?
If you receive a damaged item, either via mail or in store, please contact customer service before proceeding with the return
How To Return Your Sally Beauty Items to a Store
If you want to head over to a store to return your Sally Beauty items, follow these instructions:
How To Return Sally Beauty Items Online
You can return the items purchased online to the sallybeauty.com fulfillment center. To do so, follow these instructions:
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How long does it take to return a used item to Amazon?
General Information. All merchandise must be returned within 14 days upon receipt. All merchandise must be in brand new condition, unused and with all tags intact and attached to item, original sales receipt must be returned with item. You can not return used merchandise.
Can I return a product after 14 days?
Customer is responsible for return shipping as well. No refunds after 14 days, unless it is a refund that applies under the 12 month warranty, see below. Special orders or used items cannot be refunded or exchanged.
How long does it take to get a refund from Amazon?
Except for exceptions stated below, you must have an original receipt dated within 60 days of purchase for a refund or exchange. All refunds will be made to the original method of payment. After 60 days or without a receipt, you will be offered a merchandise exchange in-store.
Can you return promotional items?
Promotional items and free items must be returned with the merchandise it was offered with in order for a return to be processed. Promotional and free items are non-returnable by themselves. See Section below on how to complete your return.
Can I return a Sally appliance after 60 days?
Appliances purchased after 60 days with 1 year manufacturers warranty cannot be returned to stores. Visit your local Sally store for assistance on these exceptions. You will need dated receipt of your purchase or a copy of credit card invoice or itemized bank statement to return product to manufacturer.
Can you return Sally Beauty merchandise?
Merchandise purchased at a Sally Beauty store cannot be returned by mail. Due to health and hygiene concerns, we do not accept returns of these items. These may be returned to a Sally Beauty store within 60 days of delivery. Please note, your packing list/receipt is needed for in-store returns.
Can you return a defaced item?
Items that are returned defaced or damaged are not eligible for a refund or replacement.
Can you get a credit for shipping if it was damaged?
Credit will always be issued to the same method of payment for which they were paid for. Shipping is refunded only if the item was shipped incorrectly, damaged, or defective. Please include the packing list that came with your order in your return packaging or when you visit the store.
Is clipper and trimmer sales final?
Clipper and Trimmer Sales are Final. Clippers and trimmers are all sales final. Refunds or exchanges will only be issued in-store on clippers and trimmers that are unused, in the original packaging, and with a receipt purchased within the last 60 days. Promotional and Free Items:
