Full Answer
What is your return policy for items that have been returned?
If you have returned more than $20,000 of merchandise and sent back over 80% of the value of your purchases made in the last 12 months, your account will be subject to a modified return policy and not eligible for free returns.
How do I contact FWRD customer service?
Our team is always available to assist you with any question or need. Please contact our Customer Service team via phone, email or live chat for assistance. Questions about your order? Email us directly at service@fwrd.com or fill out our form below for a faster response
What is the return/exchange policy for your products?
All purchases must be returned in their original condition (unworn with original tags attached) within 30 days for a full refund or exchange, and we promise to make the process as easy as possible. For exchanges: please indicate the desired model/size.
How do I ship an item back to forward?
To ship an item back to FORWARD, simply pack your item and invoice into the return envelope/cardboard box and affix the prepaid mailing label. To mail your package, you can: Drop your package at a UPS location without waiting in line (the label is pre-paid and requires nothing else on your end). Click here to find the closest location.
How do I return something to Fwrd?
Domestic Returns To ship an item back to FORWARD, simply pack your item and invoice into the return envelope/cardboard box and affix the prepaid mailing label. To mail your package, you can: Drop your package at a UPS location without waiting in line (the label is pre-paid and requires nothing else on your end).
Does Fwrd offer free returns?
While we will still accept back returns under the modified return policy, we will not provide the free merchandise return label and your returns will be subject to a 15% restocking fee. Upon receiving back returns, we will refund you 85% of the value paid for the item(s).
Does Fwrd sell authentic shoes?
Are FWRD items authentic? All merchandise sold on our site is 100% authentic. We are an authorized distributor for all of the brands that we carry. Our products are brand new and hand selected by our team of experts from some of the top luxury brands around the world.
What is company Fwrd?
FWRD is an online platform for luxury products. Cerritos, California, United States. www.fwrd.com/
How does a return bar work?
How it works. Shoppers initiate exchanges and returns within a merchant-branded, fully customizable return portal, powered by Happy Returns. Accept items by mail, in-store, or box-free and printer-free at our 5,000+ Return Bars across the United States.
Can you return sale items on Shopbop?
Buyers who purchased their product in the U.S. have 30 days of the receipt date to make the return. If you send the item within 15 days, you won't need to pay for the shipping. For returns over that period—but within the 30-day limit—the company will charge you a $10 fee.
Is FWRD India legit?
Overall, Fwrd.com is a safe and reliable website that allows users to buy and sell items online.
Who owns FWRD?
Revolve GroupFWRD is owned by Revolve Group, which prides itself on its digital savviness to tap into and engage with millennial and Gen Z consumers. FRWD, specifically, bills itself as "[transcending] traditional e-commerce with its combination of first-class customer service and elusive roster of designers.
Where is FWRD based?
Based in New York, Jonathan Simkhai launched his eponymous luxury ready-to-wear brand in 2010. Through designs that seek to embolden women with confidence and sensuality, the brand represents modern versality.
Is FWRD and revolve the same company?
Revolve Group Inc (NYSE:RVLV) engages in the retail of next-generation fashion for millennial and generation Z consumers. It operates through the following segments: Revolve, and Forward (FWRD).
Who created FWRD?
With her boutique, Elyse Walker, and as the fashion director of FWRD by Elyse Walker, she's curated an insane selection of established and emerging designers in a variety of price points, with an extensive range of basic staples and over-the-top pieces. (Try saying that ten times fast.)
Is revolve luxury?
Through REVOLVE we offer a highly curated assortment of full-price premium apparel and footwear, accessories and beauty products from emerging, established and owned brands. Through FORWARD we offer an assortment of iconic and emerging luxury brands. For more information, visit www.revolve.com.
Does Revolve own Fwrd?
FWRD is owned by Revolve Group, which prides itself on its digital savviness to tap into and engage with millennial and Gen Z consumers.
Where is Fwrd based?
Based in New York, Jonathan Simkhai launched his eponymous luxury ready-to-wear brand in 2010. Through designs that seek to embolden women with confidence and sensuality, the brand represents modern versality.
Is forward same as revolve?
(NYSE: RVLV), the next-generation fashion retailer for Millennial and Generation Z consumers, today announced the launch of its first portfolio brand on FORWARD by Elyse Walker (FWRD). The new in-house brand, Rêve Riche,encapsulates powerful, feminine pieces with a modern edge.
How do I track my Fwrd order?
To view the status of pending orders, you can visit the order history page while signed in to your account. Your orders will be itemized by number and you can view the details and status of each order by clicking on the related order number.