There are no refunds or prorations for returned GrandPad devices on a monthly plan. However, if you are on an annual GrandPad membership plan, you will receive a prorated refund for the time remaining on your membership. Once your returned GrandPad is processed, you will simply receive no further charges, and your membership will be cancelled.
Full Answer
Is there a guide for using GrandPad?
The guide below instructs on the general use of the many common GrandPad tablet features and provides many tips as well . Click here to download, print, and share this guide for you or others as a reference to the great features and services GrandPad offers. GrandPad is highly customizable so a user's experience may vary.
How do I contact the GrandPad customer service?
For more information, please contact us at info@grandpad.net or call us at 1-800-704-9412. How do all the pictures and videos of my family and friends get on the GrandPad senior tablet?
How do I purchase GrandPad?
To purchase GrandPad for fulfillment within the United States, click here. GrandPad also may be available to business partners around the world. For more information, please contact us at info@grandpad.net or call us at 1-800-704-9412. How do all the pictures and videos of my family and friends get on the GrandPad senior tablet?
What is a GrandPad subscription?
The tablet is just the beginning – a GrandPad subscription unlocks a comprehensive service for seniors. When you sign up for a GrandPad subscription you’ll receive our one-of-a-kind tablet, along with senior-friendly accessories designed to make our device comfortable and ergonomic.
See more
Can a GrandPad be returned?
There are no refunds or prorations for returned GrandPad devices on a monthly plan. However, if you are on an annual GrandPad membership plan, you will receive a prorated refund for the time remaining on your membership.
How much does a GrandPad cost per month?
If you buy the GrandPad direct, it costs $79 per month with a $29 setup and shipping fee, or $696 for the year with free shipping and setup.
How long does a GrandPad last?
between 1-3 daysThe GrandPad will last between 1-3 days depending on how much it's used. GrandPad support can email or call if the battery drops below 10%. We will keep an eye on your loved one!
How do I fix my GrandPad?
Dial our support hotline at 1 (800) 704-9412....Contacting GrandPad SupportFrom the main screen, tap the right arrow at the bottom of the screen until you see the Help button.After you tap on the Help button, simply tap the green Call button on the left of the screen.More items...
How much is the GrandPad at Target?
Helpful Hint: I purchased the GrandPad Tablet at my local Target for $200.00. It's also available online from the website and at Best Buy.
Is GrandPad a good product?
In our opinion, the GrandPad has the best support of any of the products we evaluated in the senior-friendly tablet category. One of the best features for those of you looking for hands-off support is that your loved one can interact with GrandPad's tech support via an on-screen button push to do a video chat.
What carrier does GrandPad use?
The 8-inch, 12.5-ounce GrandPad comes with a wireless charging dock that it sits in and that turns it into a kind of desktop or mantelpiece device. You don't need to connect it to a Wi-Fi network—it uses Consumer Cellular's network, which in this case is the T-Mobile LTE network. Technically, the GrandPad runs Android.
Who owns GrandPad?
GrandPadTypePrivateIndustryTechnologyFounded2014FoundersScott Lien (CEO) Isaac LienHeadquartersMinneapolis, Minnesota, California , United States4 more rows
Can you use GrandPad as a phone?
Family members can use the GrandPad companion app on an iPhone or Android device to call the senior (by voice or video), send email or text, and upload photos and videos. When you add these, every other family member in your network will see the same uploads.
Can you browse Internet on GrandPad?
GrandPad's unique senior-friendly web browsing experience includes full Internet browsing with customizable security for those with or without Internet experience. Equipped with LTE data, the Internet can be accessed without a Wi-Fi connection.
Can you facetime with GrandPad?
No, you cannot use facetime on this tablet cause it's not available in android.
How do I increase the volume on my GrandPad?
Tap Play/Pause to start or stop the song from playing. Tap Quit Genre to exit and return to the Music menu. Tap the Louder/Quieter buttons to control the volume. Tap Background Music to let music continue playing on the GrandPad while you use other features.
Can you get on the Internet with GrandPad?
Secure Internet Browser GrandPad's unique senior-friendly web browsing experience includes full Internet browsing with customizable security for those with or without Internet experience. Equipped with LTE data, the Internet can be accessed without a Wi-Fi connection.
Is the GrandPad app free?
grandPad app for iOS and Android grandPad's free app for seniors simply and safely connects users with friends and family. Share pictures, videos and make calls.
What is a good tablet for elderly?
Best Tablets For Seniors 2020 – The Top Tablets for the ElderlyApple iPad 9.7.Lenovo Tab 4.Huawei MediaPad M5 Pro Android Tablet.Microsoft Surface Pro 6.Apple iPad Mini.Sony Xperia Z4.Apple iPad Pro (11-inch)Amazon Fire HD 10 Tablet.More items...
Who is the carrier for Consumer Cellular?
Consumer Cellular provides wireless service using network capacity from AT&T and T-Mobile and also resells AT&T wholesale wireless services to other virtual operators.
What is Grandpad computer?
GrandPad is a simple and secure tablet computer that digitally connects a senior to their family and friends. The senior can easily view family photos and videos, play games, see weather for each family member, listen to music, check emails, make phone calls, place a video chat, and much more.
How old is the average Grandpad user?
The average GrandPad user is 82 years old. GrandPad is especially designed for seniors 75 and over who have little to no experience with technology. GrandPad has also proven to be very useful for those with limited vision, hearing and motor skills.
What games are included in Grandpad?
The GrandPad includes a variety of specially designed games: Solitaire, Bingo, Blackjack, Slots, Freecell, Word Scramble, Spider Solitaire, Texas Hold’em, Hangman, Sudoku, Crossword, Wordsearch, TicTacToe, Four in a Row, Memory, Tiles, Hearts, and Bridge. These games automatically show up on your GrandPad with no additional charge ...
Is Grandpad insurance?
No problem! Your GrandPad is 100% insured as part of your subscription. If it’s lost or stolen, we can disable the missing device and send you a new GrandPad loaded with all of your information and memories. If your GrandPad breaks, we will send you a new one all ready to go.
Keep Your Family Connected
When you can’t get together in person, GrandPad is the next best thing.
Easy & Effortless
The essential apps and services on the GrandPad eliminate the clutter, distractions and complications of other devices, allowing seniors to instantly connect with loved ones.
What information does Grandpad collect?
GrandPad may also collect information regarding a user's use of the Services with software application tools and data files, such as cookies, web log files, IP addresses, device state information, unique device identifiers, device hardware and OS information, and information relating to how the Services are functioning ("Usage Information").
What is GrandPad Inc?
GrandPad Inc. ("GrandPad", “We” or “Our”) is committed to protecting the privacy of users of its software applications and services. This Privacy Policy states the GrandPad practices applying to individual users of all GrandPad brand tablet computers and software services (the "Services").
What is GrandPad Privacy Shield?
GrandPad certifies that it adheres to the Privacy Shield Principles and is subject to the enforcement powers of the U.S. Federal Trade Commission (“FTC”) for such “Personal Data.”. The GrandPad Privacy Shield certification is available here.
Does GrandPad require an email address?
GrandPad requires users of the Services to have a user account. The user registering for the Services must provide an email address and user name to establish and maintain a user account. For purposes of this Privacy Policy, "Personal Information" includes all information or data that is specific to an individual person ...
What is GrandPad for seniors?
The large buttons and intuitive interface make the GrandPad a simple tablet for seniors who are ready to start video chatting and sharing memories with family and friends around the world.
What is Grandpad tablet?
The GrandPad tablet comes with essential apps that seniors can use to connect with loved ones or pass the time. The GrandPad enables simple video chatting for seniors, delivering crisp definition and a seamless call experience.
Does GrandPad have a private network?
Every family member can stay in the loop, sending emails, photos, and comments to the GrandPad that the whole family can view. Stay connected and secure with a private network that only allows approved family members to access the GrandPad .
GrandPad Support
When a senior taps on the Help button on their GrandPad, our friendly Member Experience agents aim to resolve the issue as quickly as possible.
Contacting GrandPad Support
GrandPad is designed to provide an intuitive experience. It has a simple interface and apps that are easy to navigate and fun to use. If you need assistance or have a question about GrandPad, our member experience team is here to help.
How can I purchase GrandPad for a loved one who lives in the United States?
To purchase GrandPad for fulfillment within the United States, click here.
How can I purchase GrandPad for a loved one who lives in Ireland?
GrandPad is available via TechSilver, a trusted online retailer, for fulfillment within Ireland.
How can I purchase GrandPad for a loved one who lives in the United Kingdom?
GrandPad is available via TechSilver, a trusted online retailer, for fulfillment within the United Kingdom.
How can I purchase GrandPad for a loved one who lives outside the United States, Ireland, or the United Kingdom?
Call us at (800) 704-9412 or connect with us via LiveChat to discuss available options.
Can I purchase a GrandPad through Consumer Cellular?
Yes, GrandPad is available via Consumer Cellular for fulfillment within the United States.
