kay jewelers gift return policy

by Elody Williamson V Published 2 years ago Updated 1 year ago

Full Answer

How long do I have to return my Kay Jewelers purchase?

If for any reason you are not satisfied with your purchase, you may return it within 60 days to any Kay Jewelers location or You may also exchange it within 90 days of purchase at any Kay Jewelers .*

Can I return or exchange my Kay watch?

You may also exchange it within 90 days of purchase at any Kay Jewelers .* Watches in original condition (unworn and unaltered) and accompanied by the original packaging, instructions, and warranty documents, may be returned or exchanged within 30 days at any Kay Jewelers or returned to*

How do I return a Kay item?

Start The Process Returning your KAY purchase is easy. Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. If you’d rather exchange your purchase for something new, great!

What is outlet's return policy for jewelry and watches?

Outlet jewelry exchanges and returns may be made within 30 days of purchase, providing merchandise is in unaltered, as-purchased condition. Watch exchanges and returns may be made within 30 days of purchase, if unworn (refer to Watch Assurance Plan).


Can I return a gift from Kay Jewelers?

Trade-Ins - You will receive either your original trade-in or similar merchandise. Exchanges Accompanied by Gift Receipt - You may exchange jewelry within 60 days and watches within 30 days.

Can you return to KAY Jewelry without a receipt?

Use the original package, if possible. Enclose the original or a copy of the packing slip. If you do not have your original packing slip, please provide us with your name, address, phone number, email address, and order number.

Can you sell rings back to Kay Jewelers?

Kay Jewelers makes a straightforward commitment to buy back your ring at the original retail price (minus taxes and shipping). The actual market price isn't a factor in the offer and they may even be paying slightly over the actual second hand value of the ring.

Do jewelry stores take returns?

Most jewelers accept returned, unworn engagement rings for 30 days from the date of purchase.

Do Kay Jewelers have real diamonds?

They sell diamond rings, earrings, necklaces, bracelets and many other types of jewelry. It has been reported by many customers that their diamonds are not real and are actually just costume jewelry (fake).

Is Kay Jewelers good quality?

They are considered to be one of Sterling Jewelers' premium brands, however while the prices are certainly on the premium end of the jewelry spectrum, the quality of their diamonds is well below par.

Is it better to sell jewelry to a pawn shop or jewelry store?

Pound for pound, pawnshops tend to offer better prices when you need to buy or sell jewelry. This is because, unlike jewelers, who focus on maximizing profit at every sale, pawnbrokers are more concerned with keeping their inventory moving.

What do you do with wedding rings after divorce?

You can keep it and pass it down to your children, or tuck it away in a drawer for a few years until you feel ready to give it away or give it a second life in the form of a new piece of jewelry.

What is Kay Jewelers markup?

20%-25%High markups on diamond jewelry are commonplace throughout the diamond industry, especially from large retail jewelers such as Kays who have high marketing and overhead costs to cover. Because of steep markups, you will likely receive 20%-25% of the original retail price of your jewelry piece.

Can a store refuse to give a refund?

In the U.S., there's no federal law that says merchants have to accept returns. However, retailers are required to provide a repair, exchange, or refund if a product is defective. And under the FTC's “cooling off” rule, you have the right to cancel some sales within three days of the purchase and get a full refund.

Do engagement rings need to be returned?

The ring is kept by the recipient, even if the marriage never occurs and no matter who broke the engagement. Once the marriage occurs, most states view the gifting of the ring as complete. In the event of a divorce, the recipient of the ring is entitled to keep the gift.

Can a retailer refuse a refund?

For products bought in a shop, you do not have a legal right to a refund because you change your mind. If you bought the goods online, in most cases, you have 14 days to change your mind and get a full refund. Read more about shopping and shopping online.

Can you return a ring after its been resized?

Returning resized or repaired rings will depend on the company, but many will allow it as long as there is no other signs of wear and it is returned within the specified return period. Always approach the relator about any repairs necessary before looking elsewhere.

Can you return earrings?

Earrings, make-up and toiletries: these items can't be returned for hygiene reasons and this may be extended to items such as underwear and swimwear.

Is Kay Jewelers lifetime warranty transferable?

LIMITATION ON TRANSFER: This Plan may not be transferred, and is only for the benefit of the original purchaser or gift recipient and all holders of this Plan are subject to the terms and conditions contained herein.

Can you return watches to Kay Jewelers?

Customer Service: 800-527-8029 You can return your item at any Kay Jewelers store for up to 60 days of purchase or exchange it within 90 days. Watches may be returned or exchanged within 30 days. We can issue refunds from, but exchanges must be done at a Kay store.

Who is the parent company of Kay Jewelers?

Signet, parent company of KAY Jewelers, is leading efforts for the continuous improvement in the integrity of the global jewelry supply chain, through its own corporate social responsibility initiatives, and its active role as the industry leader.

What is RJC in jewelry?

RJC is unique in that it seeks to promote and develop responsible social, ethical and environmental business practices throughout the precious stone and precious metals supply chains, - including the diamond and gold jewelry supply chain - from mine to retail.

Does Kay Jewelers have to comply with slavery laws?

Compliance with the laws regarding slavery and human trafficking of the country or countries in which they are doing business: Kay Jewelers suppliers are asked to agree to adhere to the respective laws regarding human trafficking and slavery.

Does Kay Jewelers have a code of conduct?

Kay Jewelers expects all employees to adhere to and comply with all laws which would include such laws related to human trafficking and slavery. Management is responsible for ensuring that all employees are aware of and adhere to a code of conduct which includes compliance with all laws.

What happens when a piece of jewelry becomes a part of your life?

A: When a piece of jewelry becomes a part of your life, it's natural for the metal to wear down over time, for prongs to become loose, or for chains to break. We offer ring sizing, prong replacement, prong retipping, watch repair, chain soldering, clasp replacement, and more.

How often should I inspect my jewelry?

A: It's best to catch problems before you lose a stone or suffer expensive damage. We suggest bringing your jewelry in for inspection every 6 months, with routine maintenance every 2-3 years.

Can you trade in a diamond for another diamond?

A: You may trade in your diamond for another diamond at least double the trade-in value , and trade-ins of in-store and online purchases are accepted at most KAY stores or KAY Jewelers Outlet locations.

How long do you have to return a Helzberg watch?

If, for any reason, you decide to return or exchange your purchase, you have 60 days (*30 days for unworn watches). Simply take your purchase to any Helzberg Diamonds store. To find the location of your nearest store, visit the Store Locator.

How long does it take to return a watch?

Returns and exchanges are permitted within 60 days from the purchase date for jewelry; and within 30 days from the purchase date for watches. Jewelry must be in good condition with all original certificates and accessories. Watches must be unworn, unaltered and in original condition to be accepted for return or exchange.

Is shipping charge refundable at Helzberg?

Shipping charges are non-refundable. If there is no Helzberg Diamonds store located near you, or you decide you want to return your purchase using FedEx, we will gladly arrange to have your purchase picked up by FedEx- at no cost to you. Just call 1-800-HELZBERG (1-800-435-9237) for instructions.

Can I return wine to Amazon?

While most wine is not returnable, contact the seller to learn more about their return policy. Pre-Paid Phone or Game Cards. Pay As You Go (or prepaid) phone cards or prepaid game cards (World of Warcraft, Xbox 360 Live, Wii Points, etc) are not returnable to Amazon.

Can you return a Pandora gift card?

PANDORA Gift cards cannot be refunded in store for cash*. Please return to your local PANDORA store for any product related queries and retain your original receipt to guarantee the manufacturing warranty on your product. Care and cleaning information for PANDORA products can be found at

Can you return flammable liquids to Amazon?

Hazardous materials, including flammable liquids or gases are not returnable to Amazon. Contact the manufacturer directly for service, warranty, return, and refund information. Jewelry and watch items with a value of $75 or more should be returned using a trackable shipping method.

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