Returns
- Free shipping for returns.
- No returns/refunds after 30 days.
- We guarantee all merchandise purchased through gshock.ca.
- Returned watches must be in new/unworn condition and all packaging must be included to be accepted as a return.
- All sale items are final sale.
Full Answer
How do I get a warranty for my G-Shock product?
To obtain these warranty services, please take or send the product, postage paid, with a copy of your sales receipt or other proof of purchase that shows the date of purchase, to a G-Shock Service Center or the store where purchased.
What is the G-Shock repair and maintenance program?
Replacement of defective parts, water leak test, as well as cleaning the watch: Our repair and maintenance program will bring your G-SHOCK back to full health – even outside of the warranty period. Is your G-SHOCK (for G-SHOCK models in the MR-G collection) no longer within the warranty period?
Why register your G-Shock with Casio?
Register your G-SHOCK to take advantage of benefits such as monthly prize draws. Detailed information is available to answer all of your questions regarding repairs to your watch. Subscribe to the CASIO newsletter free of charge for regular news on G-SHOCK, trends and lifestyle.
Where can I find the manual for my G-Shock?
You can find the manual for your G-SHOCK by using your module number — this is the four-digit number on the underside of the watch. Just find your number, enter it and then download the manual. Please note that some of the instructions are only in English. Module number:
Can you return G-Shock watches?
Casio offers a 30 day money back guarantee. Returns can only be accepted for products purchased through one of the official online stores listed above. If you wish to submit a return, please fill out the customer support form or use the support chat on that page to speak to a support representative.
Do G-Shocks have warranty?
One reason to make your G-Shock purchase at an authorized Casio retailer is the inclusion of a 1-year limited warranty.
How do I return a Casio product?
Returns Complete the short form that accompanies your product. ... Place your item in the original packaging along with the form. ... Send the box to us using a recorded/signed & trackable service to the address below. ... Return Address.More items...
Are G-Shocks worth money?
G-Shocks Are Easy on the Wallet (Generally) I don't care how tough a $2000 watch is. It's too pretty and expensive to beat around. This is what makes G-Shocks a really compelling value: you can beat the heck out of them without feeling bad about it.
How long is warranty on Gshock watches?
two-year warrantyWarranty. Every G-SHOCK watch comes with a two-year warranty as a matter of course.
How do I claim warranty on my G Shock?
To obtain these warranty services, please take or send the product, postage paid, with a copy of sales receipt or other proof of purchase that shows the date of purchase, to a CASIO Service Center of the store where purchased. There will be no parts or labor charge for valid warranty services.
Can I exchange my Casio watch?
We are confident about the quality of our watches. However if in the untoward eventuality your Casio watch is discovered to have a manufacturing defect within one (1) month from the date of original purchase, we will straight away provide a one-time replacement of your Casio watch with the new one.
Does Casio have exchange offer?
Casio G-Shock G Exchange Offers Through the Exchange Offer program, you can exchange a used product for a discount on a similar new item. Buy Casio G-Shock G-Squad Athleisure Series Men's Smartwatch-Gbd-100-1Dr with an exchange offer and get some discounts.
How long does it take Gshock to ship?
We try our very best to ship all orders the same day. Orders placed before 4pm EST or before 12pm EST on Saturday are shipped the same day. Orders received after these times will ship the next business day.
Is G-Shock better than Casio?
G-Shocks are tougher, but regular Casio watches are sturdy enough for daily wear. G-Shocks have 200m of water resistance, regular Casio watches have a max of 50m. G-Shock displays are hard to scratch, regular Casio displays are easy to scratch.
Is G-Shock still cool?
G-Shocks have become an integral part of pop culture and are a testament to Casio reinventing the essence of digital cool, year after year. Fashions may ebb and flow, but they still come up on top, and 2021 has once again been a year for strong hits.
Why is G-Shock so popular?
G-Shock is one of the toughest watches ever made. Because of its shockproof construction, your G-Shock will work no matter what - that's even true about the cheapest models. They're rugged, reliable watches that perform well consistently and have stellar reputations for quality.
Which is the cheapest G Shock watch?
Cheapest Basic G-Shock Watches Under and Around $50G-Shock DW9052: Affordable Military Favorite. ... G-Shock DW9052V-1: Cheap G-Shock With Nylon Band. ... G-Shock G100-1BV: Cheap Analog-Digital G-Shock. ... G-Shock G2900F-1V: Affordable G-Shock with 10-Year Battery. ... G-Shock DW6900-1V: Affordable Classic G-Shock.More items...
How do you change a battery in a G Shock watch?
0:252:22How to Change a G-SHOCK Watch Battery - YouTubeYouTubeStart of suggested clipEnd of suggested clipThe next step is to remove the plastic cover carefully. Now after that you can unhook the batteryMoreThe next step is to remove the plastic cover carefully. Now after that you can unhook the battery cage. Now just be careful though because there are a lot of small parts that can be broken easily.
Can I return or exchange a product?
Returns can only be accepted for products purchased through https://www.casio.com/sg/ and they will need to fulfil all the general return conditions below.
Can I cancel my order?
If your order has been delivered, please drop an email to sales@casio.com.sg (with proof of purchase) and our staff will assist you on the cancellation process.
How long will the refund process take?
Refunds for online orders via card purchases would be credited to the card issuing bank within fourteen (14) business days upon receipt of the unopened and unmarked product (s) at CASIO office. Shipping fees (if applicable) will not be included in the refund amount.
I used a promo code on my order. What happens when I return or cancel my order?
For any promo codes used, only the actual value paid will be refunded in the event of any order cancellation or returns.
ORDER TRACKING
Once your order is shipped you will receive an email confirmation with a tracking number and the instructions to track your order online.
ADDITIONAL INFORMATION
Our distribution facility's business days are Monday through Friday from 7:00 a.m. through 5:00 p.m. (EST) excluding Asia holidays and other specific days we may announce.
Our Return Policy
Any claims for damaged items or discrepancies (missing items, wrong items, etc.) must be submitted to our Customer Care Department within three (3) business days after delivery. You must notify our Customer Care Department by e-mail and keep the packaging and the items involved in the claim at hand (even if they are broken).
