Here's What the Gucci Return Policy States The Gucci return policy allows both online and in-store returns. The return window for an online purchase is 30 days—ten days for beauty products or corporate gifts—from the delivery date, while the window for in-store returns is 14 days.
What is the return policy at Gucci?
Gucci will accept exchanges or returns of eligible merchandise within 14 days of purchase. Merchandise must be unworn, in original condition, in its original packaging and undamaged box, with original tags attached and accompanied by a valid proof of purchase. For lingerie products, the underwear protection, when provided, must also be intact.
What is Gucci’s policy on delivery delays?
Gucci cannot be held responsible for any unanticipated delivery delays beyond Gucci’s control. Pre-order, Back-order, Made to Order and DIY items will ship on the estimated date noted on the product description page. These items will ship through Premium Express once they become available. Embossed items will ship through Premium Express.
How long does it take for Gucci to ship?
Delivery time: 2-3 business days from Monday to Friday. Available for orders placed by 12PM EST from Monday to Friday. Gucci cannot be held responsible for any unanticipated delays due to our shipping partners or inclement weather. You will be placed on a priority waiting list for item (s)...
Do you guarantee the authenticity of Gucci products?
Yes, we guarantee the authenticity of all products purchased on Gucci.com. Authentic Gucci products are exclusively sold through a network of directly operated Gucci boutiques, a small number of authorized franchisees, department and specialty stores and on Gucci.com.
Can you get a refund at Gucci?
For online purchases, Gucci will accept merchandise in its original condition for a refund of the purchase price when accompanied by the original invoice. Return merchandise must be post marked within 30 days from the date of delivery to Gucci.com or returned to a Gucci boutique within the United States.
What is Gucci outlets return policy?
The Gucci outlet only gives a 14 day EXCHANGE ONLY policy. There are NO REFUNDS. So if you exchange an item that is less expensive than your original purchase, you will have to buy something else or lose your money.
Does Gucci clean bags for free?
Little did I know that they DO NOT clean their own designer handbags. After discussing options with the very pleasant and informative Gucci Sales Consultant, he provided the name and phone number of a local shoe and luggage repair store that cleans and repairs luxury designer handbags.
Can you return Gucci at Saks?
Returns are eligible for a full refund if returned within 30 days with a receipt. Full-price merchandise, with the exception of furs, watches and jewelry, received after 30 days will be credited based on the current selling price. Returns of furs, watches and jewelry items will not be accepted after 30 days.
Can I return Gucci shoes at Nordstrom?
Can You Return Shoes or Clothing You've Worn? Yes, you can. Nordstrom does almost everything possible to keep their customers happy, this includes allowing returns on items that have been worn.
Does Gucci have a warranty?
The warranty covers any fault arising from defective parts or a manufacturing defect. For any service or repair operation, your Gucci watch must only be entrusted to one of our stores, an approved agent or be sent to the nearest service center as detailed in the service center list.
What is Louis Vuitton return policy?
You can get a full refund on Louis Vuitton items if you return them within 30 days of the transaction date. Online purchases can be returned both online and in store, except for the following shops: Bloomingdale's. Saks.
Does Gucci have warranty on shoes?
Do Gucci Shoes Come With a Warranty? Gucci shoes come with a warranty for manufacturing faults or defects in the shoes. This does not cover wear and tear, staining or discolouration to the uppers of the shoes, Does Gucci Repair Shoes?
How is Gucci ensuring both clients and employees are safe in Gucci locations?
At Gucci, our top priority is the health and well-being of our clients, teams and communities, and we have been closely monitoring the latest devel...
Will COVID-19 impact my return?
At Gucci, our top priority is the health and well-being of our clients, teams and communities, and we have been closely monitoring the latest devel...
Don't want to wait in line while visiting a store?
Will I have to wait in a line while visiting your store? Gucci may have to limit the number of people in our store to ensure social distancing i...
Which stores have re-opened?
For the latest information on store hours and services, please at this link to prepare your visit.
How is Gucci ensuring that its reopened stores will be safe, and customers will not be exposing themselves by interacting with Gucci employees?
For each reopened store, we will be following strict safety protocols to ensure we continue to help fight the spread of the virus. All Gucci employ...
Why aren’t all Gucci stores reopened? When will others reopen?
We have reopened stores at locations where we have determined, along with local government officials, that it is safe to do so. We will continue to...
How does Covid-19 impact my repair and care service?
The majority of our boutiques are now open to the public and ready to accept your service requests in-store. Please note that we are experiencing l...
Does Gucci offer any contactless mobile payment options?
Gucci locations will continue to accept contactless mobile payments.
How is Gucci ensuring both clients and employees are safe in Gucci locations?
At Gucci, our top priority is the health and well-being of our clients, teams, and communities, and we continue to monitor the latest developments...
Covid-19 Inquiries
At Gucci, our top priority is the health and well-being of our clients, teams and communities, and we have been closely monitoring the latest developments with the novel coronavirus (COVID-19).
STORE CURBSIDE PICKUP
Our Client Service Advisors are available to guide you through the process of placing a remote order and arranging for curbside pickup service.
Product Information
Gucci.com offers products across all categories, including handbags, accessories, shoes, jewelry, décor, makeup and ready-to-wear. You can shop by runway look or discover our special capsule collections. Custom Made to Order and personalized items are also available.
Shipping & Delivery
Holiday shipping, if you place your order by December 20 you will receive your item by December 24.
Returns & Exchanges
Returns may be made by mail or in store. The return window for online purchases is 30 days (10 days in the case of beauty items) from the date of delivery. You may return items by selecting "Return this Item" from your MY GUCCI account under order details, through your delivery confirmation email or by contacting a Client Advisor.
Gifts
Gucci offers its own digital gifting experience in partnership with 4Gift. 4Gift is a digital gifting service that allows you to select and schedule a digital gift experience on the Gucci website and send the gift instantly or plan it in advance.
Care & Repair
Gucci products are made with carefully selected materials and should be handled with care for longer product life. Each item will ship with an insert that details suggested care information. Ready-to-wear feature an interior tag with care instructions. For more information or assistance, please Contact Us.
How strict is the Gucci return policy?
Since Gucci takes care to clearly state its return policy and its terms online, the policy is fairly strict and final. Gucci enforces all rules regarding return time frames, tag policy, and packaging policy enforced when it comes to returns.
Are there return exceptions?
There are several actions that will result in Gucci not accepting a return, including:
Can you return an online purchase to the store?
The good news is that Gucci does accept returns for products purchased online. You can actually return online purchases to any Gucci store. If you can’t get to a Gucci store, however, you can also return online purchases by mailing them to the return address listed on the shipping label the product came to you in.
How long does it take to return Gucci products?
The Gucci return policy allows both online and in-store returns. The return window for an online purchase is 30 days—ten days for beauty products or corporate gifts—from the delivery date, while the window for in-store returns is 14 days.
How long does it take for a Gucci return to be processed?
If you ship your item to Gucci's warehouse, your refund should be processed 7–10 days from the receipt of your return. You will get a notification via email confirming the completion of your return.
What to do if you can't find a Gucci prepaid label?
If you can't find the prepaid label in your original order, you can contact Gucci's Client Advisors to sort this out:
Is Gucci a global brand?
Gucci is a global fashion powerhouse that oozes luxury and exclusivity, as shown in its hefty price tags. One mistake while trying to return an item to this high-fashion brand could result in a significant financial loss.
Is it better to return disappointing items or do not pay?
Returning disappointing items is much more complicated and much less satisfying than shopping. No one wants to spend time calling a company's customer service and waiting on the phone or exchanging numerous emails with the representatives. DoNotPay helps you avoid those dull phone calls and emails altogether and drafts a return request letter in a few minutes.
Can I return my Gucci in-store purchase?
You can return your in-store purchase to the Gucci store you bought it from. Make sure that:
Do you have to return jewelry with a tag?
Jewelry, ready-to-wear items, sunglasses, and watches must be shipped with a return tag. If the tag breaks, they are no longer returnable
How long does it take to return a Gucci gift?
Corporate gifts must be returned within 10 days from the date of delivery.
How long does it take for a Gucci refund to be processed?
Upon arrival at the warehouse, your refund should be processed to your original payment method in 7–10 days.
How to Return In-Store Purchases?
You can return your product (s) in-store. But it should meet certain requirements.
What to do if you can't find a Gucci prepaid label?
If you can’t find the prepaid label in your original order, you can contact Gucci’s Customer Advisors to solve the matter.
Does Gucci refund shipping?
Gucci credits back the original method of payment, but they don’t refund shipping charges. The address for the return is present in your invoice included with your package.
Does Gucci accept returns?
Gucci accepts returns and refunds the price. But it does not offer Exchanges on its products.
Do you need a receipt for a purchase?
You should have the receipt of the item (s) purchased.
Covid-19 Inquiries
Distance, respect and protect At Gucci, the health and well-being of our clients, teams and communities are our top priorities and our guiding principles are distance, respect and protect. All stores that are reopened will be following these strict safety protocols based on current guidance from public health officials and local governance to ensure we continue to help fight the spread of the virus.
Product Information
Gucci.com offers products across all categories, including handbags, accessories, shoes, jewelry, décor, makeup and ready-to-wear. You can shop by runway look or discover our special capsule collections. Custom Made to Order and personalized items are also available.
Returns & Exchanges
Returns may be made by mail or in store. The return window for online purchases is 30 days (10 days in the case of beauty items) from the date of delivery. You may return items by selecting "Return this Item" from your MY GUCCI account under order details, through your delivery confirmation email or by contacting a Client Advisor.
Gifts
Gucci offers several gifting options—from complimentary gift wrapping to personalized gift recommendations. During your online checkout, you will have the option to include a personalized gift message and exclude the price from the order invoice.
Care & Repair
Gucci products are made with carefully selected materials and should be handled with care for longer product life. Each item will ship with an insert that details suggested care information. Ready-to-wear feature an interior tag with care instructions. For more information or assistance, please Contact Us.
MY GUCCI Account
MY GUCCI means complete access to our digital world. Our insider community is the first to shop the latest designs and to discover the Gucci App's exclusive features—including arcade games, wallpapers and stickers.
Contact Us
For any inquiries related to products or online orders please contact us at +44 2074951445 or via email at assistance@uk-onlineshopping.gucci.com. Our online Client Assistants are available Monday through Saturday, between 9 AM and 10 PM, and Sunday between 10 AM and 10 PM (CET).
COVID-19 FAQ
At Gucci, our top priority is the health and well-being of our clients, teams and communities, and we have been closely monitoring the latest developments with the novel coronavirus (COVID-19).
Product Information
Gucci.com offers products across all categories, including handbags, accessories, shoes, jewelry, décor, makeup and ready-to-wear. You can shop by runway look or discover our special capsule collections. Custom Made to Order and personalized items are also available.
Shipping & Delivery
For items available for immediate purchase (for other availabilities see here ), you may select from the following shipping services:
Returns & Exchanges
Returns and exchanges may be made within 30 days from the date of delivery by returning your item by carrier to the address on the return shipping label or to a Gucci store listed at this link .
Gifts
During your online checkout, you will have the option to include a personalized gift message and exclude the price from the order invoice. All Gucci.com orders come with complimentary gift wrap.
Care and Repair
Gucci provides after sales services for products purchased from Gucci.com, Gucci stores and authorized Gucci retailers.
Sustainability
Adopting a holistic worldview, we are committed to reducing our environmental impact and helping to protect nature by developing eco-friendly sourcing solutions, low-impact materials, ways of manufacturing and circular innovations, while supporting people’s rights and championing inclusivity and respect.
How many days for return or exchange?
The Gucci outlet only gives a 14 day EXCHANGE ONLY policy. There are NO REFUNDS. So if you exchange an item that is less expensive than your original purchase, you will have to buy something else or lose your money.
2 Answers
The Gucci outlet only gives a 14 day EXCHANGE ONLY policy. There are NO REFUNDS. So if you exchange an item that is less expensive than your original purchase, you will have to buy something else or lose your money.
