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Does Ashley have a return policy?
You have 72 hours after a Home Delivery of an online order to report if an item is delivered damaged, defective or if you are unhappy with it in any way. Call the phone number on your emailed order confirmation and we will work with you to repair, replace or pick up the item for a return.
Can I return Ashley Furniture If I don't like it?
Ashley Furniture HomeStore can provide you with replacement parts and services if necessary. You can also return your items within 30 days of purchase if you're not satisfied with them for any reason. Contact customer care at 866-436-3393.
Does Ashley Furniture charge a restocking fee?
If you wish to return your furniture for preference reasons within 3 days, the original delivery fee will not be refunded and a 15% restocking fee will be charged. Customers making a one-time reselection of equal or greater value will be charged a new delivery fee but will not be charged a restocking fee.
How do I get out of my Ashley Furniture contract?
Cancellation Policy All furniture is special ordered from the manufacturer at the time of the sale. A 30% cancellation fee will be charged on cancelled orders. Purchases paid by check will be refunded after 15 working days from date of payment. Purchases paid by cash will be refunded by check.
What is Ashley Stewart return policy?
Within 30 days of the date of purchase, we will gladly accept unworn merchandise with tags attached for an exchange or full refund of the purchase price in the original form of payment.
How long does it take to get a refund from Ashley Furniture?
7–10 daysRefunds are made based on the payment method used at the time of purchase. Please allow 7–10 days following receipt of the returned item(s) for any credit or refund to display on your credit card statement.
Is Ashley Furniture Protection Plan worth it?
THIS PROTECTION PLAN IS A SCAM, DO NOT GET IT. IT'S NOT WORTH YOUR MONEY OR TIME.
How long is Ashley Furniture Protection Plan?
5 year5 year coverage. Please read your plan for complete details.
Can I cancel furniture order before delivery?
Make it clear that you need the goods by a certain date, or for a service to start or finish by a set date. If the retailer does not deliver by then, you'll be legally entitled to cancel your order and demand a refund for a deposit or the cancellation of any credit agreements.
Is there a class action lawsuit against Ashley Furniture?
Aberl v. Ashley Furniture Industries, LLC A proposed class action alleges Ashley Furniture Industries has deceived consumers by advertising products on its website with fake “original” prices and corresponding “phantom discounts,” creating the illusion of savings.
Can I cancel an order from Ashleys?
If you cancel your order at least 48 hours before the scheduled delivery time, we will simply cancel your order. If you cancel your order less than 48 hours prior to the delivery date, we will cancel the order the order but will charge your credit card the delivery fees.
Does Ashley Furniture do military discount?
Ashley Furniture does NOT, indeed, offer a military discount. This goes for both online purchases, as well as in-store purchases.
How do I cancel my Ashley Furniture Credit Card?
No, you need to contact Customer Service to close your credit account. Call the number on the back of your card or, you can call 877-295-2080.
Is Ashley Furniture and Ashley HomeStore the same?
Ashley (formerly known as Ashley HomeStore and still known as Ashley Furniture HomeStore in some countries) is an American furniture store chain that sells Ashley Furniture products. Opened in 1997, the chain comprises over 2000 locations worldwide.
Who owns Ashley Furniture?
Ashley Furniture IndustriesAshley HomeStore / Parent organizationAshley Furniture Industries, Inc. is an American home furnishings manufacturer and retailer, headquartered in Arcadia, Wisconsin. The company is owned by father and son team Ron and Todd Wanek. Ashley Furniture manufactures and distributes home furniture products throughout the world. Wikipedia
How do I check the status of my Ashley Furniture order?
You can also check on your order by calling Customer Care at 866-436-3393, Monday through Friday, 7 a.m. to 7 p.m. (CT) & Saturday, 7 a.m. to 5:30 p.m. (CT).
How long do you have to return an item after delivery?
You have 72 hours after a Home Delivery of an online order to report if an item is delivered damaged, defective or if you are unhappy with it in any way. Call the phone number on your emailed order confirmation and we will work with you to repair, replace or pick up the item for a return.
What is the phone number for Home Delivery?
In many cases, we can provide you with replacement parts and service as needed. Customer Care 866-436-3393, Monday through Friday, 7 a.m. to 7 p.m. (CT) & Saturday, 7 a.m. to 5:30 p.m. (CT) Items delivered by Home Delivery that were received damaged or have a manufacturers defect:
Can I return a mattress that is damaged?
Mattresses and Foundations may only be returned if delivered damaged or later found to be defective. If your mattress or foundation is delivered damaged, contact the customer service number listed in your emailed order confirmation for assistance within 72 hours of delivery.
Is shipping and handling nonrefundable?
With the exception of damaged or defective merchandise, shipping, delivery, and handling charges are nonrefundable, and return shipping or pickup fees may apply. Most refunds or credits are based on the payment method used at the time of purchase.
How long does it take to return an Ashley furniture?
As per the Ashley Furniture return policy, you can return your product within 30 days from purchase. Opened or used product is not returnable. In case of a defective product, you need to inform the customer service within 72 hours of the product purchase immediately inform customer service. Returns are not excepted by the company after 30 days.
How long does it take for Ashley Furniture to refund?
If you return your item online or via store, it can take up to 7-10 business days for the refund to be processed to your original form of payment. Type of payment.
How long does it take for Ashley to refund a credit card?
7-10 days. Ashley will issue a refund in the form of the original payment; if you use a credit card, you will get a refund in your credit card. Shipping and handling costs are not refundable. Cash. 7-10 days. Will be refunded via cash, only if accompanied with the receipt. PayPal. 7-10 days. PayPal account.
How long does it take to get a refund for a return?
Any return without a receipt or packing slip or after 180 days of purchase, the refund you will get will be the lowest sale price offered in the last 60 days.
How to return a target product?
When you know your target store to return your product, pack your product in the original packing. Accompany your product with an original slip. Store personnel will help you in processing your return. Your refund will be immediately processed to your original form of payment.
Where is Ashley Furniture located?
Ashley Furniture Industries, Inc. is an American home furnishings manufacturer and retailer, headquartered in Arcadia, Wisconsin. Ashley Furniture operates 700 Ashley Furniture stores and also sells through independent channels. Have you purchased any furniture from the company but you are not satisfied with the furniture, ...
What to do before returning a product?
Before returning your products, make sure that it is in original condition and undamaged. Here are some easy steps to go through, if one wants to return the merchandise by paying a visit to the nearest store:
The Ashley Return Policy Clarified
According to the Ashley Furniture return policy, you must have a receipt to return your item, and you will receive a full refund if the products:
How To Return Items Purchased Online
When making an order on the Ashley Furniture HomeStore website, you were offered two types of delivery:
How To Return Items Purchased in Store
If you purchased an item in one of the Ashley Furniture stores, check the terms and conditions that are usually located on the back of your receipt or contact the store where you made the purchase. You can find the phone numbers of all stores through the Ashley Furniture store locator.
What Are the Ashley Furniture Refund and Exchange Policies?
The company will issue a refund to the original method of payment 7–10 days after receiving the returned item. You will get a refund for the full price of the item, including taxes (in compliance with state law). Shipping, delivery, and handling charges are refundable only in case you return damaged or defective merchandise.
Common Ashley Furniture Return Policy Complaints
A lot of people have complaints about the Ashley return policy. In most cases, people were sent wrong, low-quality, or damaged items. Communication with customer service doesn’t solve any of the customers’ issues, and the return process is painfully slow. In some cases, the company even refused to exchange or accept damaged pieces of furniture.
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How long does it take to return an Ashley furniture?
Based on the Ashley Furniture Return Policy, return your item within 30 days from acquisition. Opened up or made use of product is not returnable. In case of a malfunctioning item, quickly notify consumer care. Return not excepted after 30 days. In case of shipping flaw, the company will certainly fix the item. Will certainly additionally assist you with return or exchange for guarantee products. Ashley will aid you to return or trade any one of the defected product.
How long does it take for Ashley to return a product?
Return not excepted after 30 days. When it comes to delivery problem, the company will repair the product. Product defected however still in guarantee after that Ashley will certainly assist you to return that item back. In case defect after 30 days speak with to your nearby client service.
Is an open product returnable?
Opened or utilized product is not returnable. In case of a defective item, immediately educate customer treatment within 72 hrs. Return not excepted after 30 days. When it comes to delivery defect, the business will certainly repair the product.
Is delivery fee refundable?
Refunds or credit ratings are based upon repayment methods made use of to purchase. Delivering fees are nonrefundable. Ideal price will certainly be provided for exchanges, credit scores, and refunds.
Can you return an Ashley furniture item?
You can conveniently return your item back to Ashley Furniture Return Policy in two methods (i) By returning your item back to the shop as well as (ii) By returning your product back on the internet.
How long is the Ashley Sleep warranty?
The Ashley-Sleep warranty period and scope varies by mattress. Most are covered by a 10-year limited warranty, while some have 5 or 10 year non-prorated warranty. If eligible, your mattress will be repaired or replaced, with no extra shipping or labor fees.
Where is Ashley Furniture located?
Most people have heard of Ashley Furniture because their HomeStores are located all over the US, as well as in Canada, Mexico, Central America, and Asia. You can find the closest store to you on ashleyfurniture.com.
What is a 12 inch mattress?
The 12 Inch Sierra Sleep Hybrid mattress combines the responsiveness of wrapped coils with the comfort of gel memory foam. This is an ideal choice for those who prefer a firm feel, but like the cradling of memory foam. It provides the firmness back sleepers need, with enough cushion for stomach sleepers. Couples and combination sleepers will appreciate its motion isolating features. Plus, it’s hypoallergenic and CertiPur-US certified.
Is Ashley Furniture a mattress company?
Ashley Furniture is a recognizable name in the mattress market, in part because their HomeStores are all over the country. They’ve been producing high-quality mattresses since 2008, and have since expanded to the bed-in-a-box market. Besides mattresses, they sell all kinds of furniture and decor. In this collection of reviews, we cover our favorites for each kind of sleeper from two Ashley mattress series.
Can you vacuum Ashley Sleep mattress?
Additionally, quilted pads can alter the feel of the mattress. The only endorsed cleaning method for Ashley-Sleep mattresses is vacuuming, as the chemicals in cleaning fluids can damage the mattress materials.
Does Ashley Sleep match mattress sizes?
Ashley-Sleep mattresses cover a wide spectrum of styles, sizes, and firmness levels. They offer standard sizes, such as Twin, Full, Queen, King and as well as the extra long California King size.
Does Ashley Furniture have a home store?
Ashley Furniture has lots of HomeStores all over the country. You can purchase and pick up one of their mattresses in-store to avoid shipping fees. Otherwise, Ashley offers home delivery on in-store and online orders. Just make sure your doorway is wide enough for your mattress!
