Full Answer
What is the return policy at H&M?
You are always welcome to return or exchange for free in any H&M store in the US, excluding Puerto Rico. You have 30 days to decide if an item is right for you. We offer exchanges and refunds on garments, swimwear (with hygienic seal) and beauty products with a receipt within 30 days of purchase.
Can I get a refund from H&M?
H&M RESERVES THE RIGHT TO REFUSE EXCESSIVE RECEIPTED AND NON-RECEIPTED RETURNS. H&M Gift Cards, undergarments and Final Sale items are not eligible for refund or exchange.
Can H&M refuse returns without receipts?
H&M states that they have the right to refuse returns, with or without receipts, if the customer abuses the company’s return policy excessively. How Are Returns Processed According to the H&M Return Policy?
What happens if I return items paid for with H&M gift card?
If you return items paid for by H&M Gift Card you will be issued an e-gift card with an updated balance via email. If you used a combination of payment methods, you will be refunded to your debit/credit card, Klarna or PayPal first then the remainder will be be issued as an e-gift card.
Can you return H&M Home in-store?
FREE IN-STORE RETURN OR EXCHANGE Returns of H&M HOME items purchased online cannot be returned in our stores and must be returned by mail only. We will issue a refund to the original form of payment. Please allow up to 14 days for your transaction to process.
Will H&M accept returns after 30 days?
RETURNS WITH ORIGINAL RECEIPTS After 30 days, merchandise may be exchanged only. Please note that fabric face masks cannot be returned due to safety and hygienic reasons. Undergarments are Final Sale for hygienic reasons.
How long is the return policy for H&M?
You are always welcome to return or exchange for free in any H&M store in the US, excluding Puerto Rico. You have 30 days to decide if an item is right for you. We offer exchanges and refunds on garments, swimwear (with hygienic seal), and unopened beauty products with a receipt within 30 days of purchase.
Can I return at H&M without a receipt?
You can only exchange the item for in-store returns without a receipt for the last sale price or current selling price. For online returns, H&M also offers in-store exchanges only at the current selling price.
How strict is H and M return policy?
RETURN POLICY We offer an exchange or refund with a receipt, within 30 days of the purchase date, using the original form of payment. All items must be returned in the original selling condition with original packaging, otherwise will be refused.
How do I return an online purchase?
Most businesses with an online store have a return policy in place....Read the store's return policy. Before you purchase anything, carefully read through the store's policy about how to return something you ordered online. ... Keep the original packaging. ... Take photos of any damage or defects. ... Start the return process ASAP.
Can I return H&M without tag?
6. Can I Return Items Missing the Tag to H&M? Yes, if the item is unworn and unwashed you can return it without the tag.
How do I return something without a receipt?
How To Return Something Without a ReceiptThe credit card you used to purchase the item.A bank statement showing the specific date of the purchase.The original packaging.
Can I return clothes without tags?
When you return an item without tags, chances are you will have to pay for the return shipping costs. Most retailers are not going to like the fact that the item is coming back without tags. Some will deny the return completely; others will tell you that the return shipping costs are going to be at your own expense.
Can you return items on sale at hm?
Sale items are final sale — returns or exchanges will not be accepted. Incorrect orders, such as damaged, missing, or incorrect items, cannot be returned or processed in our stores. Please contact Customer Service for assistance. Items marked “final sale” cannot be returned or exchanged.
Will H&M accept returns without tags?
6. Can I Return Items Missing the Tag to H&M? Yes, if the item is unworn and unwashed you can return it without the tag.
Can I return clothes without tags?
When you return an item without tags, chances are you will have to pay for the return shipping costs. Most retailers are not going to like the fact that the item is coming back without tags. Some will deny the return completely; others will tell you that the return shipping costs are going to be at your own expense.
Can you return tights to H&M?
H&M are happy to refund within 28 days for any unsuitable items, provided they are in resalable condition.
HOW DO I RETURN MY ONLINE ORDER?
H&M are happy to refund within 28 days for any unsuitable items, provided they are in resalable condition. To return to our warehouse, log in to ou...
RETURNING LARGE ITEMS
Furniture and lighting can only be returned to our online warehouse, not to store. All furniture and lighting must be returned in the original pack...
HOW DO I RETURN MY STORE PURCHASE?
H&M are happy to refund within 28 days for any unsuitable items, provided they are in resalable condition. If you are unable to go back to the orig...
HOW WILL I BE REFUNDED?
Returns made via Royal Mail, Drop off point or courier: You will be refunded to the same payment method you used to make the purchase. Please allow...
I DON'T HAVE A RETURN LABEL, HOW CAN I SEND A RETURN?
Our returns are now paperless! Log in to register a return here and book your collection or drop off to get a label to print at home or a QR code t...
RIGHT OF WITHDRAWAL
Right of withdrawal: You always have the right to withdraw from your order within 14 days, without giving any reason. The withdrawal period is coun...
RETURN & REFUND FOR KLARNA
If you would like to return an item you purchased using Pay later, you can first report the return on your account page. Go to H&M x Klarna Purchases to report your return. Your invoice from Klarna will be put on hold until your return is processed, and you’ll receive an updated statement from Klarna.
FREE IN-STORE RETURN OR EXCHANGE
You are always welcome to return or exchange for free in any H&M store in the US, excluding Puerto Rico. You have 30 days to decide if an item is right for you. We offer exchanges and refunds on garments, swimwear (with hygienic seal) and beauty products with a receipt within 30 days of purchase.
H&M GIFT CARDS
If you paid using a physical H&M Gift Card or H&M e-Gift Card, all refunds will be issued to a new H&M e-Gift Card with an updated balance to the email on file.
DIGITAL RETURNS
Log in to the Returns Portal using your order number and the email address used to place the order. Let us know what you’d like to return and why.
Holiday return policy
Holiday return policy 100 days return period and free returns for all orders placed between {date} and {date}.
Return & Refund for Klarna
Return & Refund for Klarna Pay later If you would like to return an item you purchased with Pay later, you can first report the return on your member account page. Go to Payments H&M x Klarna to report your return.
How can I book a return?
How can I book a return? If you want to return anything please use the following steps to return your items to H&M: Tear off the Return form and fill in the code that best explains the reason for your return. Place the item (s) you wish to return including your Return form in the bag/box that your order arrived in.
CAN I RETURN ITEMS I PURCHASED ONLINE TO AN H&M STORE?
CAN I RETURN ITEMS I PURCHASED ONLINE TO AN H&M STORE? We are working on opening up this possibility and expect to offer you this service soon.
Do I need to pay for my return?
Do I need to pay for my return? Your return will cost XXX CURRENCY. This will be deducted from the refund that you will receive.
How will I be informed that my return has been processed?
How will I be informed that my return has been processed? Once we have received your return shipment in our warehouse, we will send you a notice of cancellation via email, confirming reception of the parcel. We will provide a refund using the same method used to make the payment within XX days of receiving your notice of cancellation, provided we have received the item or evidence of you having sent back the item..
Can I return underwear and swimwear purchased online?
Can I return underwear and swimwear purchased online? Like other items, you can return swimwear and underwear, just make sure the items are unworn and in their original condition.
3. How Many Non-Receipt Returns Can I Make?
H&M will track your non-receipt returns by asking for a valid photo ID whenever you do it.
6. Can I Return Items Missing the Tag to H&M?
Yes, if the item is unworn and unwashed you can return it without the tag.
10. What About Returning Items Bought Using Klarna?
Klarna is H&M’s Pay Later option that has become popular in recent years.
11. Can Anyone Make the Return For You In-Store?
Since H&M asks for your original credit card at the time of your return, only you can make the return.
How To Return an item to H&M?
If you have an H&M item that you are wanting to return you can bring it to an H&M store along with your original sales receipt to make the return. If you do not have your original sales receipt you will only be refunded in the amount at which the item is currently selling.
How strict is the H&M return policy?
H&M has a rather lenient return policy. To receive a full refund on your return you must have your original sales receipt and make the return within 30 days. It is still possible to make a return without a sales receipt after 30 days, for these returns you will be given a refund of the current selling price of the items that are returned.
H&M Exchange Policy
If you want to exchange an item that you purchased from H&M you can bring the item to an H&M store and complete the exchange. To make the process easier, bring your original sales receipt, and try to complete it within 30 days of the purchase.
H&M Refund Policy
H&M will provide a full refund on items that have their original sales receipt and are made within 30 days of the purchase. For purchases without a sales receipt, or made after 30 days of the original purchase your refund will reflect the current sales price of the items being returned.
Does H&M take returns without a receipt?
Yes. Returns made without a sales receipt will be granted for the value in which the items are currently selling.
Does H&M accept returns after 30 days?
Yes. Returns made after 30 days will not receive a full refund, rather the refund will reflect the item’s current selling price.
How long do H&M refunds take?
H&M refunds can take up to two weeks for the credit to post to your account. Also, allow one or two billing cycles for the refund to appear on your credit card statement.
The Essentials of the H&M Return Policy
If you want to return your item to H&M, you can do so within 30 days of placing an order.
How To Return Your Item via Mail
To return the item that you bought online via mail, here's what you need to do:
Return Your Item Hassle-Free With DoNotPay
The H&M return process is confusing and time-consuming. For a more efficient way to return your item, you can use DoNotPay. Here's what you need to you:
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RETURNS
Please take your time trying everything on. If you do decide to make a return, simply fill out the Return Form included in your parcel and send the items back to us.
RETURN OPTIONS
1. Fill in the Return Form that was included in your parcel, using the code that best explains your reason for returning.
REFUNDS
We will refund the value of your returned items (less the return fee of $4.99 ) using the same payment method initially used for the purchase.
