At Hallmark, we stand behind the quality of our product. If, for any reason, you are not completely satisfied with our product, simply return it to the store for a refund or exchange within 90 days of the original purchase date. With a receipt, choose from a refund or an exchange.
Full Answer
What is Hallmark’s return policy for gifts?
If you received the item as a gift, we’ll refund the purchase price to a gift card that can be used online or in one of our participating Gold Crown retail stores. Hallmark reserves the right to limit or suspend its refund or return policy in circumstances of excessive use, abuse, or suspected fraud.
How do I cancel my hallmark ornament club membership?
If you need to cancel a same-day pickup or make a return, please call 1-800-HALLMARK. If you are not completely satisfied with your KOC membership or the Dream Box, please call 1-800-HALLMARK and select the Keepsake Ornament Club option when prompted.
Can I return an online order to a Hallmark Gold Crown Store?
Unfortunately, our Hallmark Gold Crown retail stores are unable to accept returns for online purchases at this time, including those orders shipped to a store. Note: We reserve the right to limit returns on large-quantity orders or seasonal closeouts.
How do I place a replacement order with Hallmark?
For the best selection, please place your replacement order online or contact 1-800-HALLMARK for assistance. If you contact us first, we will waive any standard shipping charges on your replacement order.
Can Hallmark ornaments be returned?
Hallmark stands behind the quality of our products. If you are not satisfied with your order, you may return it within 90 days of the original purchase date.
Can you return to any Hallmark?
Returns may be made to any Susan's Hallmark store location for a refund or credit. Visit our store locator to find your local store. If you prefer to mail your online order back for a refund, please contact us at shop@susanshallmark.com.
Can I return a Christmas gift without a receipt?
If you received a gift you'd like to return but don't have a copy of the receipt, you'll need to check the store's policy for returns. Some merchants may be willing to return an item without a receipt but you may only receive store credit, rather than cash.
Can I cancel a hallmark order?
Please contact us to determine if your order can be changed or cancelled.
Can you return Christmas ornaments after Christmas?
For instance, Christmas items like trees and decorations can't be returned after Dec. 25. And certain other products (including vacuum cleaners and major home appliances) as well as purchases that typically carry a return period of less than 30 days won't be covered by the extended seasonal policy.
How do I contact hallmark customer service?
Customer Service: Call 1-800-HALLMARK (800-425-5627)
Can I return an item without a receipt?
What if I don't have the receipt? If you can't get hold of the receipt and you're taking an item back simply because you don't like it, the retailer is under no legal obligation to give you a refund – but the retailer may offer you an exchange or a credit note.
Do you need a receipt to return?
Under the Consumer Rights Act as long as you return an item within 30 days of purchase you can do so without a receipt and still have the right to a full refund. If you don't want to return or exchange the item then you can ask for it to be repaired. You also have much longer to do this – up to six months.
How can I get proof of purchase without receipt?
Other types of proof of purchase include:credit or debit card statement.a lay-by agreement.a receipt or reference number given for phone or internet payments.a warranty card showing the supplier's or manufacturer's details and the date and amount of the purchase.More items...
How do I return a hallmark order?
At Hallmark, we stand behind the quality of our products. If, for any reason, you are not completely satisfied with our product, simply return it to the store for a refund or exchange within 90 days of the original purchase date. With a receipt, choose a refund or an exchange.
Can you cancel Hallmark Movies Now anytime?
Hallmark Movies Now gives you instant access to the channel's feel-good content for a monthly or annual subscription fee. Note that you can only cancel through the website if you also signed up through the website; otherwise, you'll have to cancel through the device or provider you signed up through.
How do I cancel hallmark on Amazon?
Cancel Your Prime Video Channel SubscriptionGo to Manage Your Prime Video Channels and select Prime Video Channels.Find the subscription you want to cancel.Select Cancel Channel and confirm.
Can I exchange a Christmas gift?
Legally, neither you nor the buyer have any automatic right to return items bought in stores, unless they're faulty. Many shops have their own, more generous return policies, which means the buyer may be able to return the present and get a refund, exchange or credit note.
Can I return Christmas items to Walmart?
Extended holiday returns. Most items with less than a 90-day return window that customers buy or receive from November 1, 2021, through December 25, 2021, begin their return period on December 26, 2021.
Can I return a gift from Walmart without receipt?
Return the item to a Walmart store near you and receive the refund on a store gift card. Items without a gift receipt can be exchanged or refunded to a gift card. Items under $10 are refunded in cash.
Is it wrong to exchange a Christmas gift?
Post says that it's “just fine to return or exchange a gift.” She explains that returning a gift does not negate the spirit of the gift. The gift-giver “should want the other person to be happy rather than forcing their own choice” upon the recipient.
Other Conditions
These conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether this store signs them or not. The Ornament Factory reserves the right to make changes to this site and these conditions at any time.
Out-of-Stock Products
We only ship entire orders at one time, to one address. We do not do split shipments. If there is an issue with your order, we will try to obtain the missing piece in as quickly as possible so that we may ship your order. In the event we are not able
Privacy
We will not share your information with third parties, other than those (like the credit card processing companies) absolutely required to complete your transaction. We keep your personal information private and secure. When you make a purchase f
Privacy on Other Web Sites
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy for more information. Our store is not responsible for the actions of third parties.
Shipping Policy
Shipping Time - The Ornament Factory endeavors to process and ship orders as quickly as possible, but provides no guarantee or date certain when an order will arrive at its final destination. [READ MORE] ...
How long does a hallmark KOC membership last?
Hallmark KOC memberships run on a calendar year, that is, from January 1 through December 31 of the same year. Annual Membership fees will be collected at the time you join or renew, and the membership for an individual begins upon receipt by Hallmark of the annual fee and ends on December 31, 2021. Hallmark has no obligation to supply to a member anything which was stated to be a benefit of membership if Hallmark had published a calendar or other statement of the timing of that benefit and the membership in question began after the date (s) given for that benefit. (See the 2021 calendar of KOC benefits .) Please note in particular:
How many units are in a KOC ornament?
KOC exclusive ornaments are limited to one unit per ornament per KOC Membership. Any product exclusivity applies only to sales in the U.S. and Canada and it applies just for the calendar year in which the ornament is first made available for purchase by KOC members.
How long does it take to return KOC ornaments?
If for any reason you are not completely satisfied with your KOC exclusive ornaments, simply return within 90 days of the original purchase date. Returns will be refunded by your original method of payment within 30-60 days of receipt. Read our return policy.
What is the privacy notice for California?
Consumer Privacy notice for California Residents: The Privacy Notice for California Residents governs the collection of your personal information and is contained in Hallmark’s current privacy policy.
What is Crown Rewards?
Crown Rewards points are awarded based on purchase price excluding shipping, handling and sales tax. The Crown Rewards program (“Crown Rewards”) is conducted by Hallmark Marketing Company, LLC (“Hallmark”). Hallmark reserves the right to alter, limit or modify program rules, regulations, rewards, reward levels and membership levels or to terminate Crown Rewards or membership at any time, at its discretion. Bonus Points are awarded when product ships.
How much can you save on a coupon?
Limit one $5 savings on your total purchase coupon whether in store or online.
Do you have to have a Crown Rewards number to join Keepsake?
Members will be automatically enrolled in the Crown Rewards program at the time their Keepsake Ornament Club membership is processed if a Crown Rewards number is not tied to the Hallmark.com account. Bonus Points are offered only to current U.S. members on product-only purchases.
