RETURN POLICY
- RETURNS AFTER YOUR COLLAR HAS SHIPPED: To be eligible under this policy, all items must have been purchased through www.halocollar.com and require a Return Merchandise Authorization (RMA) before return.
- REFUNDS. After receiving your approved return and inspecting the condition of your item, we will process your return.
- EXCEPTIONS. ...
- QUESTIONS. ...
Full Answer
What is halocollar’s return policy?
To be eligible under this policy, all items must have been purchased through www.halocollar.com and require a Return Merchandise Authorization (RMA) before return. All returns must be postmarked within sixty (60) days of receipt of your original collar and in all circumstances not more than seventy-five (75) days after shipment date from us.
Can I return the accessories for my halo collar?
*Missing accessories are limited to: collar strap, contact tips, Halo Beacon included in your Halo Kit, wall charger and USB-C charging cable. If any additional parts are missing or if the Halo Collar unit itself has been damaged, please contact us directly to determine eligibility for return within 60 days of purchase.
How long do I have to return my Collar?
All returns must be postmarked within sixty (60) days of receipt of your original collar and in all circumstances not more than seventy-five (75) days after shipment date from us.
How do I thank you for purchasing the halo collar?
Thank you for purchasing the Halo Collar! PAWS, LLC (“PAWS”, “We” or “Us”) hope you are happy with your purchase.
Can you return the Halo Collar?
Return Eligibility In order to be eligible for a refund, your Halo must have been purchased through www.halocollar.com, and must be postmarked within sixty (60) days of your receipt of the collar and in all circumstances not more than seventy-five (75) days after shipment date from us.
What is the warranty on a Halo Collar?
HALO COLLAR ONE YEAR NON-TRANSFERABLE WARRANTY.
Are halo collars worth it?
Is it worth the fairly hefty price? We've uncovered everything you need to know to decide if the Halo dog collar system is the best fit for you....Pros & Cons Comparison Table.ProsConsNo wires to installExpensiveUses GPS/GNSS, Bluetooth, WiFi, and LTE technologiesRequires monthly subscription6 more rows
How long does a Halo Collar last?
up to 20 hoursThe Halo Collar will last for up to 20 hours on a single charge, depending on factors such as having the most up-to-date firmware and how much time you are spending in the app. You should remove the Halo from your dog each night, and charge it overnight so you can start the next day with a full charge.
Do halo collars shock your dog?
By failing to reliably alert my dogs of the border of the property, they weren't able to receive effective training to stay within it. And by applying shock unpredictably, Halo created the risk of frightening the dogs and causing them to run further into danger.
Is there a monthly fee for Halo dog collar?
Pricing and Subscription The Halo Collar is priced at $999 or $39 per month. It requires you to have a subscription to be able to use GPS location, data storage for the fences, activity tracking, and premium training option (depending on which plan you get) from none other than Cesar Millan.
Can you replace the battery in a Halo Collar?
Follow. The Halo Collar contains a non-replaceable lithium-ion battery, and you will never need to replace the battery itself! The performance of the battery will not be impacted for at least 3-5 years with typical daily charging and normal daily use. New Halo Collars are covered by a 12-month limited warranty.
Can you use a Halo Collar without a plan?
A monthly Halo Subscription Plan is your key to unlocking the amazing features and services that come with your Halo Collar! You need an active subscription in order to add a collar to your account or to begin Halo Training.
Can you use Halo Collar without subscription?
Yes, there is a monthly fee associated with the Halo Collar app. We have noticed that it's something many buyers are VERY surprised by! The monthly fees to use the required app are an additional cost. Without a paid monthly subscription, the features of the Halo Dog Collar are very limited.
How much do Halo collars cost?
Feel free to check them at the very end before you make a decision to spend $999 on the collar! Also, due to a COVID-19 shipment delays of electronic parts, Halo Collar might not be in stock. If you see it available and decide on purcahsing one, I would recommend to buy it as soon as you can.
Is the Halo Collar waterproof?
Yes, the Halo Collar has been through significant testing—including submersion, swim testing, and salt water testing. The collar has an IP67 water rating and can be safely submerged in water up to 3 feet (0.9 meters) deep.
How do you train a dog with a Halo Collar?
3:296:33How to introduce and train your dog (DAY 1-3) - YouTubeYouTubeStart of suggested clipEnd of suggested clipAnd then we're gonna go and take kind of a quick walk. And um and then come back in. And start ourMoreAnd then we're gonna go and take kind of a quick walk. And um and then come back in. And start our halo.
How do you calibrate a Halo Collar?
This opens in a new window.Go to Settings > Collars > Advanced Settings.Before you begin, put the collar down at least 3 feet (0.9 meters) from your phone, or any other magnetic interference source, such as a PC, laptop, microwave oven, or other magnetic source.Tap the "Calibrate" button.More items...•
How do I train my dog not to run out of the yard?
Purchase a long lead and allow him to walk around the yard. Command him to "come." Praise him lavishly when he does so immediately; if he does not, pull him back to you with the lead. Continue this exercise until he comes to you every time.
Does Halo Collar work without cell service?
Follow. The Halo Collar will protect your dog even if you have no Wi-Fi and poor or nonexistent cellular coverage. You should set up your Halo Fences before you leave/while you still have Wi-Fi, and they will work seamlessly upon your arrival.
Where do halo collars ship from?
California, USASHIPPING INFO. All collars are shipped from California, USA. Each Halo Dog collar is tested before it leaves our office.
Does Halo Dog Collar have a money back guarantee?
REFUNDS BEFORE YOUR COLLAR HAS SHIPPED: You are able to cancel your purchase and receive a full refund up until 6:30pm ET on the date of purchase.
Can you use Halo Collar without subscription?
Yes, there is a monthly fee associated with the Halo Collar app. We have noticed that it's something many buyers are VERY surprised by! The monthly fees to use the required app are an additional cost. Without a paid monthly subscription, the features of the Halo Dog Collar are very limited.
Where is Halo Collar serial number?
On the box: As a last resort, you can look for your collar's serial number on the outside of the box your order came in.
How do you call a Halo Collar?
Need help with your collar or purchase? Chat with a real human 24/7. Simply click on the chat icon. You can also email us at halodogcollar@gmail.com or call us at (802) 427-HALO (4256).
How to file a claim with PAWS?
In the event you intend to commence an arbitration proceeding, you must first notify PAWS in writing at least 30 days in advance of initiating the arbitration by sending a letter to PAWS at PAWS, LLC 7950 Legacy Dr Plano, TX, 75024-4110. You and PAWS agree to engage in good faith discussions in an attempt to amicably resolve your claim. The notice must provide your name, address, and telephone number; identify the product that is the subject of the claim; and describe the nature of the claim and the relief being sought. If you and PAWS are unable to resolve the dispute within 30 days, either party may proceed to file a claim for arbitration
How long is Halo Collar warranty?
PAWS may, in its sole discretion, make any repair or replacement with new or refurbished products or components. If the product or component requiring repair or replacement is no longer available, PAWS may, in its sole discretion, replace such product with a similar product of similar function. In all repair or replacement circumstances, the warranty is only valid for one (1) year from the initial date of new product purchase .
What is limited warranty?
This is a “Limited Warranty” which gives you specific legal rights. You may also have other rights, which vary from jurisdiction to jurisdiction. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the limitation or exclusion under this Limited Warranty may not apply to you.
Is a Paws warranty transferable?
This warranty is not transferable and applies only to the original consumer purchaser. PAWS may, in its sole discretion, make any repair or replacement with new or refurbished products or components. If the product or component requiring repair or replacement is no longer available, PAWS may, in its sole discretion, ...
Where can a judgment be entered?
Judgment may be entered on the arbitrator’s award in any court of competent jurisdiction. All issues are for the arbitrator to decide, except that issues relating to the scope and enforceability of the arbitration provision and to the arbitrability of the dispute are for the court to decide.
Where is AAA arbitration held?
Hearings and Location. The right to a hearing will be determined by the AAA Rules. Any in-person arbitration hearings will be held at a location within Plano, Texas, unless we both agree to another location or we agree to a telephonic arbitration.
Does Paws have a warranty?
PAWS has no warranty obligations with respect to any products that are excluded from warranty pursuant to the EXCLUSIONS outlined in Section 2 above, as reasonably determined by PAWS, and the owner of such device shall bear all shipping costs for the return of such product to owner.
What is a Halo fence?
Halo Fences keep your dog safely inside the boundaries that you easily define, and prevents them from leaving (unlike other tracking collars, which only track and notify you when they escape). It also keeps track of the activity levels and exercise that result from the freedom the fence provides. Your Halo Collar prevents, protects, tracks, ...
What to do if your dog escapes from Halo fence?
If your dog escapes beyond the three levels of protection provided inside your Halo Fences, there are multiple fail-safes outside of your fences that will help protect your dog. You will immediately be notified if your dog has escaped. In addition, with Cesar's expert guidance, you will train your dog to come right back home! Your dog's Halo Collar will use its advanced algorithms to intelligently determine which direction your dog is facing, so that they only receive prevention feedback if they keep running further away from safety, and so they'll never receive a correction while heading home!
How long does a Halo collar last?
The Halo Collar will last for 10-14 hours on a single charge, depending on factors such as having the most up-to-date firmware and how much time you are spending in the app. You should remove the Halo from your dog each night, and charge it overnight so you can start the next day with a full charge.
Why do dogs need halo beacons?
Halo Beacons can be placed anywhere to keep your dog from entering unwanted or unsafe areas. Beacons trigger alerts that act like any other boundary when your dog comes near them.
How many fences can you make in Halo?
You can create and save up to 20 unique fences in your Halo App, and they can be created anywhere in the world. If you intend to go to a zero-coverage area, you can set up your Halo Fences before you leave, and it will work seamlessly. You can edit any fence, at any time (just be sure to practice this new boundary with your dog!). Each fence needs to include a minimum of 250 square feet for your dog to roam safely, and can accommodate a maximum of tens of square miles.
What does it mean when a dog is approaching a boundary?
When approaching a boundary, your dog will receive a customizable warning. This triggers your dog's associative memory, and your dog will learn that a warning means "keep away" from the boundary. Two more tiers of preventions are applied if your dog is distracted and ignores the boundary.
How many monthly plans are there for Halo?
There are three monthly plan options: Basic, Silver, and Gold. Your plan is required to enable data storage, location services, and other features that are critical to keeping your dog safe with Halo. You can learn more about each option here.