- We will need to know your order number.
- Proof of damage or defect (photos or video).
- Items must be in its original condition (unmarked and unaltered).
- All returns must be accompanied with your invoice as proof of purchase.
- Any item you have accepted and then returned is your responsibility until it reaches our warehouse. ...
Full Answer
How to pay with a money order?
MONEY ORDER: To pay with a money order, call and place your order by phone, then mail your Money Order to the address above referencing your order number. Your order will process the same day it arrives.
Does IWIN have free shipping on roller hockey?
Our knowledgeable team provides pro shop service at warehouse prices. 365 day returns, free shipping with IWin members receiving at least 10% off and free return shipping on skates.
What happens if an international package is refused?
If any international order is refused upon delivery for any reason, all customs and duty charges will be billed to you. Once a package enters your country, these charges are not reversible - whether the package is delivered to you or not. No credit will be issued for orders that are abandoned or refused.
How much is a small charge on an ice card?
A small charge (between $0.01 and $5.00) is placed on the card being used. Contact the bank associated with the card by phone or online to get the exact charge. Contact us at (800) 366-3070 or (805) 543-5154 or info@icewarehouse.com to confirm the amount of the charge.
How long does it take to get a package delivered by World Mail?
World Mail packages are delivered via the local postal system in the destination country and take three to six weeks for delivery.
Can you return a manufacturer warranty if you ship outside the USA?
Manufacturer warranties are void when shipping outside of the USA. You can, however, ship the item back for us to pursue a warranty on your behalf. All shipping fees and taxes incurred are your responsibility. Refunds would be for product cost, only when successful.
Does FedEx cover UPS?
Arrow Up. FedEx and UPS are the only methods of shipping that are covered by insurance that guarantee s to replace packages lost during transit. Priority Mail, World Mail, and Priority Mail Express International are not covered, and products will not be replaced or refunded if lost or stolen.
Is shipping cost refundable?
Shipping costs are non-refundable. When you receive a refund for the original order, the returned item (s) will be refunded but shipping costs will be deducted from your refund. Please make sure all return packages are sent with a trackable insured service.
Can you exchange icewear?
Exchanges. Icewear does not exchange products, due to low stock and high order volume. If you would like a different size or color, please return your unwanted item and place a new order. Icewear cannot guarantee any changes after placing you made your purchase due to high order volume.
Can you return icewear?
If you receive your Icewear product and are not satisfied with your purchase or it doesn’t fit, you are welcome to return the item (s) at your own cost. Goods must be returned in the same condition as you received them, i.e. with hang-tags, un-worn, clean and un-washed. We accept returns that are shipped within 30 days of receiving them.
What happens if an item is out of stock?
In an effort to reduce strain on the environment, if an item on your order is out of stock, the order will be held until all items are in stock and ready to ship. Backordered items will display an estimated restock date on the site and the estimated delivery date during checkout will reflect any delays that out-of-stock items may cause.
Can you get a refund for a delay in a flight?
Delays caused by natural disasters, acts of terrorism, riots, strikes, civil unrest, disruptions in air or ground transportation networks, disruption or failure of communication and information systems, adverse weather conditions and similar conditions are not eligible for a refund.
Can you refund a shipper for a delay in delivery?
Delivery delays due to weather or other events deemed beyond the shipper's control are not eligible for refund.
Is there an in store pickup at CDC?
We are currently offering In Store Pickup! Simply place your order online and select the "In Store Pickup" option for your Shipping Method. Within 1-2 business days of your order being confirmed by email, you will be notified you by email that your order is ready for pickup. In Store Pickup is open Monday through Friday, 10AM - 5PM PST. Please follow CDC guidelines and wear a mask when picking up your order. Thank you.
