How to return merchandise within 30 days of receipt?
To expedite return shipments from within the United States, please follow the return procedure outlined here: Within 30 days of receipt of merchandise, call the Customer Service Department at 1-800-227-4224 to obtain Return Authorization.
What is the number to call for Hach returns?
Customers outside the USA may contact their local Hach Distributor or call 1-970-669-3050 for information and instructions about returns.
Do you have to return merchandise to Hach?
If you wish to return merchandise, you must first obtain Hach's express, written consent, and include proper documentation.
Is it easy to return items?
Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email.
How will my refund be processed?
Once your return is initiated, our system will issue an instant refund voucher that you can use to place a new order on our site while your return is on the way back to us. If you choose not to use the instant refund voucher, you will be refunded to your original form of payment.
I used my instant refund voucher on a new order, how will my refund be processed?
If you used your instant refund voucher in full to place a new order on our site, we will process your return and no outstanding refund will be issued, as the return funds have already been redeemed.
How soon will I get my refund?
Once your items are received and processed by our warehouse, you'll get your refund typically within 3-7 business days.
How can I return my marketplace order?
If you placed an order through J Crew Marketplace, Madewell Marketplace or SomethingNavy Marketplace, please email us at info@hatchcollection.com to initiate a return.
How can I return my international order?
If you placed an international order, your order is eligible for a return for merchandise credit (less the cost of shipping, duties and taxes). We do ask that you ship the return back to us using your own postage. To initiate a return for an international order, please email info@hatchcollection.com.
What is hatch early learning?
The information contained herein reflects the Internet privacy policy and practices that Hatch Early Learning has adopted for the Application and Website . In legal terms, it shall not be construed as a contractual promise and Hatch reserves the right to amend it at any time simply by posting such amendment on the Website. Any such amendment will become effective immediately upon posting on the Website. Neither Hatch nor any of its affiliates, employees or contractors shall be held liable for any improper or incorrect use of the information described and/or contained in the Application or Website and assumes no responsibility for anyone's use of the information.
What is hatch cookie?
Hatch Cookies: We and our service providers use cookies, web beacons and other technologies to receive and store certain types of information whenever you interact with our website through your computer or mobile device. This information, which includes the pages you visit on our site, which web address you came from, the type of browser/device/hardware you are using, purchase information and checkout process, search terms and IP-based geographic location, helps us customize your website experience and make our marketing messages more relevant. This includes Hatch content presented on another website or mobile application. This information also allows us to provide features such as storage of items in your cart between visits. In order to provide the best guest experience possible, we also use this information for reporting and analysis purposes, such as how you are shopping our website, performance of our marketing efforts, and your response to those marketing efforts.
Can you return a video game to hatch?
Media items (movies, music, video games, and software) must be unopened and still in their plastic wrap. If a return is sent to Hatch and does not arrive and you do not use a trackable method for the return, Hatch will not be able to credit the return to your account.
Does hatch collect email addresses?
Personal information, such as your email address, is not collected, unless you provide it to us. Hatch does not disclose domain name or aggregate information to third parties other than vendors who assist us with our website and who are under strict confidentiality requirements. At Hatch, we value your trust.
Does hatch have security?
These may include, among others: encryption, physical access security and other appropriate technologies. Hatch continually reviews and enhances its security systems, as necessary. When you browse the Hatch website, you do so without revealing your identity.
