What happens if I make a return to Hello Molly?
If you make a return, Hello Molly will issue store credit and you are still expected to complete your payments with AfterPay. Select ‘Paypal’ under ‘Payment' at checkout then click 'Complete Order’.
How do I apply store credit to my Hello Molly account?
Store credit is issued to accounts. If your Hello Molly account has credit on it, make sure you are logged when you check out. Under ‘Payment’ on the checkout page, you will have the option to apply your credit to the order!
What payment methods do you accept for Hello Molly?
We accept various payment methods including Visa, MasterCard, American Express, PayPal, AfterPay and Hello Molly store credit. We take your payment security very seriously so be assured that your details are safe with us.
How do I return my order to hellomolly?
If you have any issues using the link above, please contact returns@hellomolly.com for assistance. 1. Please download and print the return form below. 2. Complete the form and send it to us along with If you do not have access to a printer, you may simply include a handwritten note with the details of your order.
Can I Return a Hello Molly Product After Use?
Not unless you can prove there is a manufacturer defect.
Is Hello Molly a Chinese Company?
No, it is an Australian-based company
Does Hello Molly Have Free Returns?
Yes and no. Hello Molly does not charge customers to initiate and complete a return request. However, the company does not issue credit for origina...
How long does it take to return Hello Molly merchandise?
Merchandise must be returned within 30 days of the order delivery date. Merchandise must be unworn, unwashed, unstained and unperfumed. Merchandise must have all tags, including any Hello Molly hangtags, attached. Any products marked ‘ FINAL SALE ' cannot be returned.
How long is a store credit good for?
Store credit is valid for 12 months after the date of issue. Store credit is provided in the currency in which you paid.
Can I return something I bought with Afterpay?
If you wish to return something you purchased using AfterPay, the process is the same. Unless the item is faulty, you will be issued store credit for the full amount of the unwanted item. You will continue to be charged by AfterPay until you have paid all your instalments. Processing Returns.
How to Return a Hello Molly Product
Customers based in the United States can initiate a return by clicking here. You’ll want to have your order number ready and follow the instructions on the page. You will also need the email address you placed the order under.
Can You Return an Online Purchase to the Store?
No, because Hello Molly does not operate retail stores. You can only make purchases online.
How Strict is the Hello Molly Return Policy?
Hello Molly’s return policy is fairly strict. Merchandise cannot be worn, washed, perfumed, or stained. All the tags and Hello Molly hangtags must be intact.
Hello Molly Refund Policy
Only store credit is given for returns. Hello Molly does not issue refunds for any returned items unless they are determined to be defective. It can take between five to seven days for refunds to show up on your credit or debit card.
Does Hello Molly Take Returns Without a Receipt?
Hello Molly processes returns through a customer’s online account, order number, and email address. It does not mention the need for a physical receipt.
Does Hello Molly Accept Returns After 30 Days?
Hello Molly does not usually accept returns after 30 days. The exception would be for manufacturer defects. However, Hello Molly asks that customers notify them as soon as possible to ensure they receive store credit or a refund.
What Items Cannot Be Returned to Hello Molly?
Any item where hygiene may become compromised, such as self-tanning creams, cosmetics, intimate apparel, and personal massagers.
Does Hello Molly offer free shipping?
Yes. As of -, Hello Molly does offer free shipping policies. View the discussion thread for more details.
Does Hello Molly offer free returns & exchanges?
Yes. As of July 18, 2021, Hello Molly does offer free return policies. View the discussion thread for more details.
Does Hello Molly offer international shipping?
Yes. As of July 18, 2021, Hello Molly does offer international shipping policies. View the discussion thread for more details.
Does Hello Molly offer curbside pickup?
No. Based on our last check on July 18, 2021, Hello Molly was not offering in-store pickup. Check the full discussion for updated information.
Why does Hello Molly use cookies?
Hello Molly uses cookies to distinguish you from other users on the Website. This helps us provide the Customer with a good experience when you browse the Website and allows us to improve our service.
What is Hello Molly?
Each order the Customer places will be a separate and binding agreement between you and Hello Molly with respect to the supply of the goods in accordance with these Terms.
Can Hello Molly accept an order?
Hello Molly reserves the right to accept or reject an order for any reason at any time. If an order is rejected, the Customer will be contacted and refunded in these cases.
Does Hello Molly take credit card fraud?
If the Customer refuses to respond with the required information, Hello Molly reserves the right to cancel the order. Hello Molly is not liable to compensate for any loss, expense or inconvenience you may face as a result of a cancelled order.
When is a New South Wales order processed?
Orders are processed on business days (Monday through Friday) excluding public holidays in New South Wales. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are intended as an estimate only and are subject delays.
I HAVE CHANGED MY MIND ABOUT RETURNING MY ITEM, CAN I GET REFUND FOR MY LABEL?
We can issue a refund if you have not used your return label. Please send the retailer's name, your order number and the unused consignment number to customerservice@omnianza.zendesk.com. We will try to refund within 24-48 hours excluding weekends. Please note, the label can no longer be used and should be destroyed.
When will I get my store credit or refund?
A refund or credit note will be processed when the returning items have been received by the retailer. Your return credit will then be processed. For refunds, please allow 5 - 10 business days for the money to appear in your account.
MY COUPON CODE IS NOT WORKING
Please contact your retailer to receive a new coupon code if you have not used the coupon.
THE POST OFFICE IS NOT ACCEPTING MY PARCEL
If your parcel is bigger or heavier than the standard allowed size, the Post Office will reject the parcel. Please contact us on support@omniparcelreturns.com with the proper dimensions (Length X Width X Height in Centimeter and weight in KG) of your parcel to generate an appropriate label.
MY ADDRESS IS NOT VISIBLE IN YOUR SUGGESTION LIST
Please contact support@omniparcelreturns.com with your full address and the retailer's name if you continue to have an issue entering your address.
WHERE CAN I DROP OFF MY RETURNS?
Please check your returns label for further instructions. USA – Any United States Post office, USPS drop boxes, and most mail service offices. You can also arrange for a pick up using the USPS website.
I RECEIVED AN ERROR MESSAGE AND I AM STUCK IN THE PAYMENT PROCESS
Please send your query to support@omniparcelreturns.com with your return details and the error message. In some cases, we may need a screenshot of the error to resolve the issue.
