Hestra USA accepts returns only for unused items purchased directly from our website within 60 days of purchase. Returned items must be in new condition with tags attached. We provide a prepaid $7 return shipping label for your convenience.
Full Answer
How do I contact Hestra customer service?
If you have any questions about your order’s shipping progress, please refer to the tracking link you received, or contact our Customer Service team at cs@hestrausa.com for assistance. What is your return policy? Hestra USA accepts returns only for unused items purchased directly from our website within 30 days of purchase.
What is Rei's return policy for new items?
If you're not satisfied with your REI purchase, you can return it for a replacement or refund within one year of purchase— with a few exceptions . REI purchases of new items can be returned by mail or at any of our retail stores with proof of purchase, regardless of whether you bought the item online, in a store or by phone.
What is the return policy for items I have ordered?
We hope you love what you've ordered! But just in case you're not 100% satisfied with the items you received, we gladly accept returns within 14 days of delivery for most items in new condition. Please note that the shipping fee must be covered by the customer, unless the original products are defective.
What is Hestra’s warranty on gloves?
Accidental damage and wear and tear from use are not covered under warranty. Hestra reserves the right to determine if the gloves meet this criteria. At our discretion we will either repair or replace the item free of charge.
Does Hestra have a lifetime warranty?
All gloves by Hestra come with a Lifetime Warranty on workmanship Send any product concerns to Hestra and they will repair, replace or refund your gloves – as long as the damage isn't due to misuse or user error, and it's pretty difficult to misuse a pair of gloves.
Do hestra gloves have a warranty?
We warranty our gloves to be free from defects in materials and workmanship for the usable life of the product. Accidental damage and wear and tear from use are not covered under warranty. Hestra reserves the right to determine if the gloves meet this criteria.
Do you need to treat new hestra gloves?
Brand new Hestra gloves do not generally need to be treated with leather balm, but it will not harm them.
How long do hestra gloves last?
The supple leather palm is similar to that of other Hestra gloves we've tested in the past, and that experience tells us that these should last about 125 days of use. For the average skier, that's 3-5 years of use, which is great. But for professionals like ski guides and patrollers, that is just over one season.
Is hestra Gore-Tex worth it?
Close in price to the top performers, the Hestra Army Leather Gore-Tex is indeed a high scorer. Earning fantastic marks across the board, but specifically in water resistance and durability, this glove has what it takes to accompany you on those cold-weather missions.
Are hestra mittens worth it?
Hestra ski gloves are named as the best 'all-round' gloves based on the comfort, warmth, durability, dexterity and waterproofness they offer. Hestra ski gloves garnered overwhelmingly positive reviews on different sites and specifically, the Fall Line Gloves go beyond the average skiing gloves.
Is hestra owned by Patagonia?
Hestra - one of the world's leading glove brands was founded in 1936 and is now run by the third generation of Magnussons.
How often do you oil hestra gloves?
This leather glove treatment comes attached to compatible Hestra Sport Gloves in a small pouch that will work for one application, but with heavy use, you'll want to apply a coating of Leather Balm to the outside of your leather gloves at least once a year to prolong their life span.
How long do hestra heated gloves last?
We liked to ski with the gloves set to the lowest setting all day long. If you require additional heat for the coldest days, the middle and high settings are useful, but they won't last all day. The middle setting will last three to four hours, and the highest heat setting will drain the batteries in about 2 hours.
Can I wash my hestra gloves?
Either wash them under running warm water or in a bold filled with water. 1. Put them on and then soak them in the warm water.
Are hestra gloves too warm?
Overheating (6/10) — These gloves can be too hot in certain conditions, which can lead to sweaty palms. This “problem” speaks to how well the gloves are made, they work too well in warmer conditions.
Should gloves be tight or loose?
Gloves and Mittens: Size and Fit A properly fitting glove or mitten will have about ¼ inch of material at the end of your outstretched fingers. When you make a fist, the fit should not be too tight or restrictive. Consult the manufacturer's sizing chart for hand measurements if you can't try on the glove or mitten.
How long do hestra heated gloves last?
We liked to ski with the gloves set to the lowest setting all day long. If you require additional heat for the coldest days, the middle and high settings are useful, but they won't last all day. The middle setting will last three to four hours, and the highest heat setting will drain the batteries in about 2 hours.
How often should I condition my hestra gloves?
once a seasonApply at least once a season or whenever your gloves start to dry out, to reduce wear and tear on your winter gloves and to dramatically increase water-resistance, so you never end up with pruney fingers again after a day on the slopes.
Can I wash my hestra gloves?
Either wash them under running warm water or in a bold filled with water. 1. Put them on and then soak them in the warm water.
How do you prepare hestra gloves?
Balm the glove regulary To apply leather balm, moisten the leather and use a polishing cloth to rub the balm in until the leather is saturated. A small amount of balm will go a long way. Dry the gloves in room temperature and avoid any heating source. Gloves made from goat leather and cowhide need to be balmed.
What is my Hestra glove size?
Many people are either the same size in Hestra gloves as their US shoe size, or within one. Please look over our size and fit guide, and compare the results with your US shoe size. If they are similar, you’re on the right track.
How should my gloves fit?
If your gloves do not fit properly, you will probably know it. Sizing can come down to personal preference - some users prefer a tighter fit than others. For our Sport gloves, we recommend having about ¼ inch of material at your fingertips for maximum warmth (see warmth section below).
Will I wear the same size in all styles?
Usually, but not necessarily. Most users wear the same size across the board, but certain styles like our Ergo Grip models are designed for excellent dexterity by providing a very snug fit. Some users prefer to size up in those styles for a more generous cut.
Are all of your gloves waterproof?
No, not all styles are waterproof. Only styles that include a waterproof breathable membrane like GORE-TEX, CZone, or CZone Tactility are fully waterproof. Other styles are water-resistant. If you ski in wet snow, we recommend using a waterproof style.
Is Hestra leather balm a waterproofer?
No, Hestra Leather Balm is a leather conditioner. It helps to keep leather well hydrated and supple, but it will not make your gloves fully waterproof.
Will my leather gloves stretch over time?
Sport gloves generally do not stretch over time, but thinner leathers used in our dress gloves like peccary, carpincho, deer, elk, and lamb nappa can stretch. For details about re-shaping your dress gloves, see our Glove Care Guide below.
When and how often should I apply Hestra Leather Balm?
Our leather conditioning balm extends the life of your gloves by helping to maintain the leather’s flexibility and durability. The more you use your gloves, the more frequently you will need to apply conditioning balm.
What information is collected?
We may collect personal information from you on our Site or through any other digital or personal communication with you in our system. Information collected by us is voluntarily provided by you and may include information such as your name, email address, and physical address.
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Where did you buy the product?
If purchased from a retail store, please return it to the retail store. Make sure to bring the purchase receipt too. If bought directly from HEXA, proceed to number 2.
How do I arrange a return?
HEXA accepts returns within 7 days of the original purchase date or if the product is defective. If you want to return a product, simply contact Hexa at support@myhexa.com. A simple guide will be sent to you indicating how to return the product to HEXA for a repair or refund.
How much does it cost to return an oversize package?
Some oversize items can be returned via our online return process for an oversize shipping fee of $21.95. In addition, any return package weighing over 32 lbs is subject to shipping charges based on weight, which will be deducted from your refund in addition to any standard or oversize return shipping costs.
How long can you return a REI?
We stand behind everything we sell. If you're not satisfied with your REI purchase, you can return it for a replacement or refund within one year of purchase — with a few exceptions .
How long does it take to return a used item to REI?
Items purchased from the REI Co-op Used Gear site must be returned within 30 days of the purchase date . To do so, you’ll need your order number and the last name associated with your order. This information can be found in your order confirmation email.
Can you get a refund on a total REI?
After dividends or Total REI Rewards have been applied to a purchase, they can’t be credited back to your membership account. Instead, when you return an item, we’ll fully refund the amount of the dividend/Total REI Rewards used as follows:
How long does it take to return outdoor electronics?
These items must be returned within 90 days of purchase. Outdoor electronics include:
What do you need to include in a return receipt?
Include proof of purchase ( invoice, store receipt) plus your name, address, email, phone number and member number (if applicable) and a brief description of why you’re returning the item. What if I don't have proof of purchase?
Where can I drop off my REI return label?
With an REI shipping label, you can drop your return off at any Postal Service™ facility or mail it directly from your home. No printer? We can provide a QR code for fast paperless drop off.
