Travelpro® will only accept returns of luggage if:
- New, unused and in the original box received;
- the item is being returned because it is different than the item you ordered;
- was damaged or defective at the time it was delivered to you.
Full Answer
What's covered by the Travelpro warranty?
Learn more about the warranties available for your Travelpro ® product. What's Covered? Wheels, Zippers, Extension and Carrying Handles. Covers the cost of repair for damaged caused by an airline or other common carrier. Covering shipping costs if product needs to be shipped to one of Travelpro's repair facilities.
How do I contact Travelpro® customer care?
Contact Travelpro® Customer Care - (800) 741-7471 Travelpro® luggage is built with a strong heritage of quality and craftsmanship that goes above and beyond industry standards. Have a question or concern? Please contact us via our email request form below.
What is Travelpro's policy on coupon offers and price adjustments?
Travelpro Products, Inc. does not offer price adjustments for purchases made prior to promotional events or coupon offers, nor will it honor special pricing after the promotional event has ended or effective date of the coupon has expired. Travelpro Products, Inc. reserves the right to change pricing without notice at any time.
How do I cancel my Travelpro order?
Your order must be cancelled within 30 minutes of placement. To Cancel please call Travelpro ® Customer Care at 1-800-741-7471 for immediate assistance. If your cancellation is not received in time, you will have to return your order. Have more questions? Submit a request Can I use multiple payments methods for a single order?
How do I return my Travelpro luggage?
Once you have ordered the new item(s) on our website, please call customer service at (800) 257-0285 and provide them with the new order number ID and an exchange shipping label will be provided. If you are not reordering and item, and wish to return it, you are responsible for returning the bag for credit.
Who manufactures Travelpro luggage?
MidOcean PartnersTravelpro Group was acquired by MidOcean Partners on May 23, 2016 .
How long does travelpro shipping take?
3-5 business daysWhen will I receive my order? Most orders ship within 24 hours of receiving your order confirmation. Standard shipping times vary depending on your destination and the shipping method chosen. For standard ground (free) shipping the average delivery time is 3-5 business days.
Is Travelpro luggage waterproof?
Is Travelpro luggage waterproof? The Maxlite 5 range is made from a polyester fabric with DuraGuard coating that is water-resistant.
Where is travelpro manufactured?
Travelpro, based in Boca Raton, Florida, is a category leader in quality and durability, with brand recognition amongst the highest in the industry.
Is hardside or Softside luggage better?
Because softshell luggage has more give, a hard shell suitcase can be better at protecting fragile contents, assuming you cushion it well inside. On the other hand, that rigid exterior makes hardshell bags unable to be compressed to squeeze into tight spaces like softsided bags are more apt to allow.
Is travelpro a good company?
Two suitcase brands you're likely considering include Samsonite and Travelpro. Both are reputable companies whose bags have recently landed at the top of SmarterTravel's Editors' Choice Awards for the best carry-on (Travelpro took first place in 2019, while Samsonite topped the list in 2018).
Is travelpro elite worth?
Our Verdict. The Travelpro Platinum Elite is a genuinely great rollaboard suitcase and is our Editors' Choice award winner once again. Its zippers, wheels, and handles are buttery smooth to use and durable enough for years of consistent travel.
Does Travel Pro luggage have a lifetime warranty?
Built For A Lifetime Limited Warranty with Trusted Companion Promise.
Can spinner luggage be pulled?
While you can pull a spinner, they are designed to be pushed, which some travelers prefer. Pushing vs. pulling uses the muscles in your shoulders and back much differently, but smooth-rolling wheels should make either a comfortable experience. With Rollaboards, companion bags can be stacked or attached to them.
How do you clean travelpro?
Use a 50/50 mixture of alcohol and water. Apply the mixture with a soft cloth, gently rubbing the affected area until the spot is no longer visible. Allow the bag to air dry completely before storing.
How do I clean my Travelpro luggage?
Mix together a 50/50 solution of rubbing alcohol and water. You can add a little lemon juice to improve the smell if you wish. Apply the mixture to a soft cloth, and gently rub the soiled area until the spot is no longer visible. Let the suitcase air dry thoroughly, then bag and store it in a cool, dry place.
Where is Samsonite luggage made?
Production. Forty percent of all Samsonite hard luggage is manufactured at its plant in Nashik, India. Samsonite has two assembly plants in Hungary.
What's the best luggage brand?
Our top picks:Best Luggage for Business Travel: Samsonite.Best Luggage for Adventure Travel: Eagle Creek.Best Luggage for Flight Crews: TravelPro.Best Luxury Luggage: Bric's.Best Classic Hardside Luggage: Rimowa.Best Printed Luggage: Heys.Best Luggage Customer Service: Tumi.More items...•
What kind of luggage do pilots use?
As their regular everyday bag, pilots use a special bag called a “pilot's bag”. Essentially, it's a small wheeled suitcase, a backpack, or a handheld bag that fits next to the pilot's chair in the cockpit. Pilot bags come in various sizes, and most commonly range between 10 x 8 x 6 inches and 18 x 14 x 12 inches.
Is American Tourister luggage good?
The Verdict Overall, American Tourister offers some excellent options in the affordable price range. Their suitcases are durable enough for most people, backed up by a solid warranty, and well-reviewed. Not to mention that you'll have the ability to choose from a wide array of different designs.
How do I arrange for repairs?
Due to State and Local shelters throughout the country, some of our Authorized Repair Centers may be closed or operating under limited hours. Pleas...
How do I order parts for my bag?
Please use our repair manuals to find the exact replacement part. To order parts, contact our Customer Service Department. Have more questions? Sub...
▶️ D.I.Y. Video: How do I change my zipper pull?
Watch our instructional video below, for more information on repairs, visit Travelpro.com/Repair
▶️ D.I.Y. Video: How do I change my top or side carry handle?
Watch our instructional video below, for more information on repairs, visit Travelpro.com/Repair >
▶️ D.I.Y. Video: How do I change my Rollaboard® feet?
Watch our instructional video below, for more information on repairs, visit Travelpro.com/Repair
▶️ D.I.Y. Video: How do I change my Rollaboard® wheel?
Watch our instructional video below, for more information on repairs, visit Travelpro.com/Repair
▶️ D.I.Y. Video: How do I change my spinner wheel?
Watch our instructional video below, for more information on repairs, visit Travelpro.com/Repair
Am I responsible for the cost of parts and repairs of my Travelpro bag?
If the bag has been registered and is within the warranty program, you are only responsible for the shipping costs to our repair facility. Parts, l...
If there is not a repair center in my area, who is responsible for shipping?
If your bag is under Warranty, the customer is responsible for shipping to our repair center and Travelpro® will return your bag to the domestic ad...
When and how can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with the tracking number. Not going to be home? No problem. With FedEx...
When is TravelPro's privacy policy effective?
Travelpro.com Privacy Policy. Effective Date: February 23, 2021. TravelPro Products, Inc. and its affiliates (“TravelPro”) are committed to respecting the privacy and security of the personal information of adults and children. This Privacy Policy (the “Privacy Policy”) describes the information collected on our websites, which include, ...
How to contact Travel Pro about luggage repair?
Should you have questions about your luggage, need repair service, or wish to locate the repair center closest to you, please call Customer Care at 1-800-741-7471 or log onto www.travelpro.com.
How does TravelPro use your personal information?
2. Use of Information. TravelPro and its service providers may use your Personal Information to provide our services and to contact you in response to inquiries you submit. TravelPro and its service providers may retain and use your Personal Information for as long as needed for the following purposes:
Is Travelpro liable for any damages?
You agree not to hold Travelpro liable for any damages of any kind resulting from your disclosure of your account information to any third party, including, but not limited to, entities that aggregate account information or website content, or persons who are or claim to be acting as your agent, proxy or advisor.
Can Travelpro terminate my account?
Travelpro may terminate your access, or suspend your access to all or part of the Sites, without notice, for any conduct that Travelpro, in its sole discretion, believes is in violation of any applicable law or is harmful to the interests of another user, a third-party provider, a service provider, or Travelpro.
Is Travelpro coupon valid?
Promotions and coupon offers are only valid during the specified time period. Travelpro Products, Inc. does not offer price adjustments for purchases made prior to promotional events or coupon offers, nor will it honor special pricing after the promotional event has ended or effective date of the coupon has expired.
Does TravelPro use aggregated data?
TravelPro may disclose aggregated user data in order to describe our services to current and prospective affiliates, and to other third parties for lawful purposes. TravelPro and its service providers may transfer information between them for business purposes.
Product Returns
If you are not 100% satisfied with your purchase, TravelproLuggageOutlet.com offers you the option of an exchange or refund within 30 days from the day the product was shipped from our facility, provided that the merchandise is in the same condition that you received it in, unused and with the original hang tags still affixed to the product as delivered.
Product Exchanges
Return merchandise you wish to EXCHANGE using our mail return process. Exchange items will be shipped at no charge for standard shipping and handling.
What happens when an order is shipped?
When your order has shipped, you will receive a shipping notification email from us containing your tracking information. With this number, you will be able to monitor the progress of your package as it is in transit to you.
Can Travelpro cancel an order?
In the event a customer provides an incorrect or partial shipping address when placing their order and it is returned by the carrier or if delivery is refused and returned to sender, Travelpro.ca will cancel the order and provide a full refund of the original purchase price, minus the shipping and handling charges.
