Return Policy
- Use our online contact form to arrange for any returns or you may email customer service at parts@hondafactoryparts.com.
- A copy of the invoice will need to be included with the return.
- There is a 15% restocking fee charged against all returned parts.
- We do not reimburse labor, diagnostic testing or installation charges for any reason
Can car parts be returned?
All authorized returns must be unused and in their original condition, including all items and components that were included in the original package. Items being returned must not have been disassembled, mounted, modified, or damaged due to incorrect installation or user error.
Does Honda have a 30 day return policy?
We undertake that, should any mechanical or electrical defect occur within the first 30 days or 1000 miles of your ownership which cannot be rectified, and providing that the car is in the same condition as when purchased then your supplying Dealer, will exchange it for another of equivalent or greater value.
How long does it take to get a refund from Honda?
It generally takes up to 5 business days to complete the return and process an RMA for credit. Once the return is completed, please allow 2-3 business days for the refund to appear on your statement. A credit memo will also be emailed to you with the amount refunded back to your account.
Do Honda parts have warranty?
Honda Genuine Parts are covered for 1 year. The warranty coverage for replacement parts purchased from and installed by a Honda dealer includes parts replacement and labor. Remanufactured Parts Limited Warranty: Every Honda Genuine Remanufactured Part is backed nationwide for 3 years or 36,000 miles.
Can I return a used car if I don't like it?
If you've bought a used motor from a dealership, you have the right to return the car within the first 30 days of purchase. This is the “short-term right to reject” rule under the Consumer Rights Act 2015. If you find a fault with the car within the 30-day period, you have the right to 'reject' it.
Is there a cooling off period when buying a car?
Buying a car in person from a dealership A vehicle order signed on the dealer's premises has no cooling-off period. Once you sign it, you are legally committed to everything shown on the form. In other words, you've bought a car.
Does Honda have a satisfaction guarantee?
At our dealership, we're changing the pre-owned car-buying experience and are committed to providing you with top-tier customer service before, during and after the sale! Hurry in and take advantage of Honda Kingsport's new Love It or Leave It 100% Satisfaction Guaranteed Exchange Policy!
Can you get a refund on a warranty?
You can cancel it and ask the manufacturer or third-party vendor for a refund. Every company has different rules regarding extended warranties, but most of them offer a refund for the unused portion of the warranty. You might be eligible for a full refund if you cancel the warranty soon after buying it.
Can I cancel Honda service contract?
YOU may cancel this CONTRACT at any time for any reason through any authorized Honda Motorcycle dealership by completing and submitting to AMERICAN HONDA a cancellation form. Proof of vehicle ownership or lienholder information is required when applying for cancellation.
What is not covered by Honda warranty?
The New Vehicle Limited Warranty does not cover normal wear or deterioration of any part, cleaning and polishing, or adding any fluids, unless they are needed as part of a warranty repair. Unless broken, chipped, or scratched window glass is due to a defect in material or workmanship, it will not be covered.
How does the Honda warranty work?
All new Honda vehicles are covered by a 3-Year/36,000-Mile Limited Warranty, plus a 5-Year/60,000-Mile Powertrain Limited Warranty. 5-Year/60,000-Mile Powertrain Limited Warranty: All new Honda vehicles are covered by a 3-Year/36,000-Mile Limited Warranty, plus a 5-Year/60,000-Mile Powertrain Limited Warranty.
What is covered in Honda 3 year warranty?
Every new Honda is covered, including the 12-volt battery, for 3 years or 36,000 miles, whichever comes first. The tires are warranted separately. The powertrain in your new Honda is covered for 5 years or 60,000 miles, whichever comes first.
Why does it take so long to get a refund?
Your return could have been flagged as fraudulent because of identity theft or fraud. Some returns are taking longer because of corrections needed that are related to the earned-income tax credit and the pandemic-related stimulus payments (officially termed a “Recovery Rebate Credit”).
How do I get a refund on my Honda extended warranty?
Remember, while you can cancel the warranty at any time, you'll only get a refund if you meet the following conditions:Your cancellation is within 60 days of your original purchase.You haven't used any of the extended warranty services.
How long does an app store refund take?
Store credit—It might take up to 48 hours to see the refund in your Apple Account balance. Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.
What does it mean when it says your original payment method has been refunded for this purchase?
It means if you paid by a credit card, your credit card will be refunded; if you paid by your Apple Account balance, the money will be returned to that, etc.
What is the standard return policy for parts and accessories?
The customer must inform us within 15 days of receiving their order to be eligible for an RMA. We must be notified within 5 days of receiving an order regarding damaged/missing parts or lost packages. Refund eligibility will depend on whether the parts meet our return guidelines.
Are all parts and accessories returnable?
All controlled parts, oils/chemicals, bare engine assemblies, tools, printed materials, merchandising aids, hazmat parts, and special order parts are non-returnable. Controlled parts are those requiring the manufacturer to track the vehicles on which the parts are installed.
What do I do if I believe an item is defective? Can I obtain a refund for a defective item? What is your warranty policy?
If a part or accessory is deemed to be defective, please contact us immediately so that we can assist you with a warranty on the item. We will work with you to have the part shipped back. Once we receive the returned item, our parts specialists will inspect and test the item for defective qualities.
What should I do if I receive a damaged part, a part that I did not order, or missing a part?
If your order was damaged, misdelivered, missing an item, etc., please contact us within 5 business days of receiving your order. Most cases regarding these issues will need to be submitted in the "RMA" option of our Contact Us page.
Can I obtain a refund for a defective part or accessory?
If the returned part or accessory is determined to be defective by our parts department, the item is eligible for a replacement only. Items claimed under warranty are not eligible for a refund. We will re-order the item and ship it out as soon as it becomes available.
What if my package is lost during transit?
If a package is lost during transit and has not been delivered, the customer must notify us within 5 business days of the scheduled delivery date. We will then contact the shipping carrier to place a tracer on the missing package (s).
Does HondaPartsNow.com offer store credit on returned parts or accessories?
Unfortunately, store credit is not available at this time. All returns are processed as a refund or a replacement only.
Hassle-Free Returns
We strive to make your shopping experience with us as easy as possible. We understand there may be times when you order items you no longer want or need. We have outlined the steps to ensure your unwanted items get returned.
IMPORTANT NOTE
Please be patient while we process your order. Our normal shipping time is 1-3 business days after we receive your order. Air shipments also take us a few days to process. Thank you for your understanding.
