- Horizon Hobby reserves the right to charge a 15% restocking fee on any merchandise returned for credit.
- Shipping charges are not refunded if customers choose to return an item (s).
- Horizon Hobby reserves the right to suspend or terminate business interactions if customers violate return policies and/or attempt fraudulent returns.
Full Answer
What is Horizon Hobby's return policy for defective items?
If a replacement is necessary, customers are usually required to return the defective item (except batteries) prior to Horizon Hobby shipping out a replacement item. Please follow the Return Shipping Instructions and Compliance Policy.
What is Horizon Hobby’s policy on PayPal refunds?
All shipping, fraud prevention, and backorder policies, including all other policies put in place by Horizon Hobby, LLC, still apply to all orders submitted with PayPal unless otherwise noted. Per PayPal policy, all refunds must be processed within 60 days of the initial transaction. We cannot refund any PayPal transaction after that time.
Will Horizon Hobby charge me for my Jr product?
If a charge is associated with your service, a Horizon Hobby representative will contact you for payment. ***Horizon Hobby no longer provides service for JR products including DSMX add-ons to JR radios. Return shipping will be charged for any JR product sent to Horizon Hobby.***
Can I return a used battery to Horizon Hobby?
Batteries should never be shipped back to Horizon Hobby. See our Battery Returns Policy. If a partial credit or goodwill is issued, customers will receive points equivalent to the dollar value to use at their discretion for future purchases.
How long is Horizon Hobby warranty?
Warranty Period Exclusive Warranty- Horizon Hobby, Inc., (Horizon) warranties that the Products purchased (the “Product”) will be free from defects in materials and workmanship for a period of 3 years from the date of purchase by the Purchaser.
Is Horizon Hobby any good?
HorizonHobby has a consumer rating of 2.6 stars from 5 reviews indicating that most customers are generally dissatisfied with their purchases.
How fast does Horizon Hobby ship?
Two day and Overnight shipping methods via our carrier ship Monday – Friday ONLY. Please note shipping carriers do not deliver expedited orders on the weekend.
Can you call Horizon Hobby?
(888) 959-2307Horizon Hobby / Customer service
Is Horizon Hobby in Canada?
Horizon Hobby - Horizon Hobby is excited to announce that we will now be shipping to Canada! Canadian customers place your order here: horizonhobby.com | Facebook.
Does Horizon Hobby ship internationally?
Can my order be delivered internationally? Horizon Hobby values it's customers all over the world. The option to ship orders outside the USA is temporarily unavailable but watch for the return of this feature very soon! In the meantime, stay safe!
Who does Horizon Hobby own?
From Axial to Spektrum, ARRMA to E-flite, we have the best brands in the industry recognized by radio control enthusiasts everywhere. Guiding Horizon Hobby is our vision to impact the world for good through the influence of Horizon and our people.
Does Horizon Hobby own Duratrax?
Horizon Hobby, LLC (Horizon) services the following brands: ARRMA, Athearn, Axial, Blade, Dromida, Duratrax, Dynamite, E-flite, ECX, Great Planes, Hangar 9, HobbyZone, Losi, Onyx, ParkZone, Pro Boat, RealFlight, Revolution, Saito*, Spektrum, Tactic, Team Losi Racing, Trakpower, Tower, Top Flite, FMS*, Predator*, ...
What is Tower Hobbies phone number?
800-637-6050Dial 800-637-6050 toll-free for questions or assistance with your order (U.S. and Canada). Dial 217-398-3636 if you live outside the U.S. or Canada.
How long does Horizon Hobby software last?
Once we retire software, we continue to support it for 24 months. During development and service life, Horizon Hobby builds a robust self-help portal for each version of our software so owners of retired versions can refer to the documentation once the software is retired.
Does Horizon Hobby change shipping carriers?
Rates are subject to change at the discretion of the shipping carrier and/or Horizon Hobby. Horizon Hobby selects and may change default shipping carriers at any time with or without notice.
Does Horizon Hobby accept returns?
Horizon Hobby and our family of brands do not accept returns on Lithium-based batteries sold separate from a kit (i.e.: standalone) or Nickel or Alkaline batteries which have been opened, used and / or charged, due to an abundance of caution and care for our customers, team members and the employees of our shipping partners, as well as regulatory compliance.
Can you ship ORMD to Hawaii?
ORMD items can only be shipped via ground delivery. Products of this nature include quarts of fuel, glues, paints, thinners, and aerosol sprays. We cannot ship ORMD items to Alaska, Hawaii, Puerto Rico, Catalina Island, APO / FPO, or international addresses at this time.
Payment and Taxes
Currently, we accept all forms of major credit cards as payment on orders shipping to anywhere in the world. all US states and territories, and Canada. When using your credit card, please provide your credit card billing address if different from the shipping address and daytime phone numbers.
US Price Adjustments Policy
If a consumer can purchase a product from us / our website within 30 days of shipping for a lower price, we will make an adjustment less shipping. All credits will be issued as Points on your Horizon Hobby account.
What is Horizon Hobby?
Horizon Hobby, LLC, our affiliates , and our designees ("Horizon," "We," "Us," or "Our") owns and/or operates various websites, social media and other online properties ("User-Generated Websites or "Sites") that permit users to submit or publish various content. Such websites may include, but are not limited to, message boards, blogs, social networks, and comment boards which allow users to submit information including, comments, information, photos, videos and other material ("User Content"). By registering or using any of our User-Generated Websites, you accept and agree to the following Terms of Use.
Is Horizon Hobby LLC a prohibited company?
Any other use of materials on this website--including reproduction for purposes other than those noted above, modification, distribution, or re-publication--without the prior written permission of Horizon Hobby, LLC is strictly prohibited. Horizon Hobby is not responsible for any content placed online by users.
Does Horizon Hobby have warranty?
Horizon Hobby, LLC reserves the right to only provide warranty coverage for products purchased from authorized retailers and to refuse warranty coverage on products purchased from unauthorized retailers.
Is Horizon Hobby liable for damages?
Except as specifically stated on this website , to the full est extent permitted at law, neither Horizon Hobby, LLC nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this website or the information, content, materials or products included on this site . This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
Is Horizon Hobby a registered trademark?
Trademarks such as Horizon Hobby, Fast Serve Online/Windows, HobbyShopNow, and/or other Horizon Hobby services referenced on this website are either trademarks or registered trademarks of Horizon Hobby, LLC. These trademarks may not be used in any way, except by the express written permission of Horizon Hobby, in any manner that is likely to cause confusion or dilute the company’s marks, or in any manner than discredits the company. Other product and company names mentioned on this website may be the trademarks or registered trademarks of their respective owners.
Is Horizon Hobby liable for non-Horizon owned websites?
Horizon Hobby is not liable for materials on Non-Horizon owned sites linked through the web site. Horizon Hobby does not regularly review these materials, does not necessarily endorse all the material appearing on these linked sites and any decision of a web site visitor to view any of the said web sites is at the visitor's own risk.
What is Horizon service?
Horizon service is limited to Product compliance in the country of use and ownership. If received, a non-compliant Product will not be serviced. Further, the sender will be responsible for arranging return shipment of the un-serviced Product, through a carrier of the sender’s choice and at the sender’s expense.
What is HMR in shipping?
Department of Transportation’s Hazardous Materials Regulations (HMR) as fire, collateral damage, and/or serious injury can occur.
Is Horizon Hobby covered by warranty?
Collateral damage is NOT covered by the manufacturer's warranty. Horizon is not responsible for any loss of data or information associated with the service. For full warranty information, please refer to your product manual or the product pages on www.HorizonHobby.com.
Is Horizon responsible for lost items?
Therefore, Horizon is not responsible for items lost or damaged in transit. Warranty only applies as described by the product manufacturer and on products accompanied by a dated proof of purchase. Warranty service or replacement decisions are at the sole discretion of Horizon.
Our Actions
Our distribution centers have adjusted policies and processes to include extra time for cleaning and sanitation steps.
Implications
Like you, your families and friends, we are adjusting with the regulations and guidance established by local, state and federal authorities.
What this might mean to you
Delivery time: Shipping and delivery date will show longer than what we have come to expect in the past few years. Once we give your package to a shipper, it might take them longer than normal to deliver it. Please contact your shipper to see if they have delays in your area.
