What is the return policy for Houzz?
If you're not satisfied with an item that you purchased on Houzz, you can initiate a return within 30 days of delivery for a refund, as long as the item is in its original condition and packaging. Items that have been used or modified in any way may not be returned.
What is return and refund policy?
A return and refund policy is an agreement between customers and your business regarding returns and refunds. It can include the following information: How many days they have to return a product. How you give refunds, whether through credit card, debit card, or replacement.
Can you shop on Houzz?
Yes, purchasing products on Houzz is through a 3rd party website.
Does On offer free returns?
Do you offer free return shipping? We do offer free return shipping for most countries, but not all.
What items are non returnable?
Non-Returnable ItemsPerfumes and Fragrances.Skin Care Products.Makeup and Nail Care Products.Personal Grooming Products.Aromatherapy and Massage Products.Vitamins and Supplements.Medical Supplies and Equipment.Dental Care Products.More items...
Can you return a product if you don't like it?
What if I don't have the receipt? If you can't get hold of the receipt and you're taking an item back simply because you don't like it, the retailer is under no legal obligation to give you a refund – but the retailer may offer you an exchange or a credit note.
Is Houzz a marketplace?
Houzz is a marketplace that features over 900 categories of home products, and has over 40 million monthly users.
How do you buy a product at Houzz?
Look out for green or white tags Click onto and hover over this photo – and lots more around the platform – and you'll see a Houzz green tag (white if you're using the app), hanging off one of those bentwood Thonet chairs. Click it and you'll find product info and a link to purchase.
How does Houzz com work?
Houzz lets you market your business online, offering you a platform where you can showcase your work and your services so that homeowners can find you and hire you for their next project.
How do I return an online order?
Returning Online Purchases: Go to the online site where you purchased your merchandise. Find and read the return policy. Most online stores will only accept returns of unused and unopened items. If it is clothing, you must keep the tags on the clothing in order to return the purchase.
Should a customer have to pay for return shipping?
SANDY HAUSMAN, BYLINE: Most companies pay for return shipping only if they made a mistake or if a product is defective, but if the customer doesn't like the purchase, he or she foots the bill.
Does free returns mean free shipping?
Free returns shipping is exactly what it sounds like; a retailer covering the cost of customers shipping returned items to their warehouse or distribution center.
What is the meaning of return policy?
Return policy definition (noun) A return policy is a document that outlines the rules for returning purchased goods or services. These policies often include refund information, returns requirements, timeframes, and customer support contact information.
How does a return policy work?
A return policy lays out how long a customer has to return items, in what condition the items must be, if they need a receipt and whether they will receive cash or store credit. Without a return policy, there can be disagreements over when and what can be returned or exchanged at the store.
What is the return policy of a company?
Return policies are the rules retail merchants establish to manage the process by which customers return or exchange unwanted or defective merchandise that they have purchased previously. Return policies are an extension of the customer service retailers provide; they tend to be fairly liberal as a consequence.
What is a good return policy?
It's important to let your customers know how long they have to return a product. Generally speaking, 15-30 days is standard, although some businesses opt for 90 days. Either way, you won't be doing yourself any favors by accepting returns beyond that time.
What Are Houzz’s Refund Terms?
Houzz offers refunds on fees depending on the condition of the returned item:
What is Houzz for?
Houzz offers a simple way to find qualified professionals that can help you turn your house into a home. In addition to connecting homeowners with designers, architects, and contractors, Houzz also hosts an extensive marketplace for furniture, fixtures, and amenities. There’s always a chance that something you buy won’t be quite the right fit for the aesthetic you’re trying to develop, which is why you need to understand Houzz’s return rules.
Are Houzz Products Covered by Warranties?
No—Houzz does not offer a warranty on products sold in their marketplace. A separate warranty may cover third-party items. To determine the extent of any available coverage, get in touch with the manufacturers directly.
Does Houzz accept returns?
As an online marketplace, Houzz does not offer in-person returns. All refund and exchange procedures are initiated and managed online. Follow these steps to start your return process:
Can you return more than one item on Houzz?
Yes— Houzz allows customers to return more than one product in a single order. Here’s how to manage a multi-item return:
Does Houzz allow refunds?
Yes—Houzz allows product exchanges or full refunds for products that arrive in disrepair. The time frame to initiate the return depends on how the merchandise was shipped and what condition it is in:
Do you have to upload photos to return on Houzz?
When returning items that arrived damaged or defective, you may be required to upload photos to start the procedure. Houzz recommends that customers inspect any packages for damage when they arrive, take pictures of the products, and instruct the carrier to return them immediately.
Damaged and Defective Items
- In the unlikely event that an item you ordered arrives damaged or is defective, you may return the item (and any other items from that order if they are part of a set) for a replacement or a full refund, as long as you report the issue within the following timeframes: 1. For Items Shipped by …
Refunds
- If you choose to get a refund for eligible items, you'll be refunded the price of the product and applicable sales tax. For damaged or defective items (and any other items from that order if they are part of a set), you will also receive a refund for any amount you may have paid through Houzz to have the item shipped to you. For items that were not damaged or defective, you will be respo…
Missing Items
- If your order is missing any items or parts, please notify us as soon as possible and no later than 30 days after delivery. If the item was sold by Houzz, you should contact Houzz Customer Support by clicking the "Contact Houzz" button on the Your Orderspage. If the item was sold by a third-party seller, you should contact the seller directly by clicking the "Contact Seller" button. That wa…
Cancellations
- You may cancel an order within 30 minutes after placing the order by visiting the Your Orderspage and selecting the "Cancel Order" button for the order. Note that the option to cancel will only appear for 30 minutes after you place an order. After that point, the order will be processed for delivery to you. If you would like to cancel an order after 30 minutes, you should contact Houzz …
Warranty Information
- Some products may be covered by a manufacturer's warranty. Please contact the seller of the item to learn more about its warranty coverage. © 2021 Houzz Inc.