Full Answer
What is Hotwire's refund and change policy for hotels?
Hotel Deals: Again, Hotwire's refund and change policy for hotels is divided into two categories. If you booked the hotel through a Hotwire Hot Rate, the official word is that you cannot change or cancel the reservation. If you booked a regular (non-Hot-Rate) hotel room, then the cancellation policy is up to the hotel's individual policies.
How do I contact Hotwire?
You can message us through the Hotwire App or from Hotwire.com. For Hot Rate® hotels and all car rentals ( itineraries starting with a 3, 4, 5 or 6), please call 1-866-468-9473. For Flights, Standard Rate hotels, or packages ( itineraries starting with 1 or 7), please call 1-866-394-2015.
Is there a cancellation fee on Hotwire?
Caveats on Standard Rate Cancellations. At the easy end of the spectrum, car rentals, regardless of company, can be canceled through your Hotwire account with no cancellation fee or penalty. Cruise and hotel reservation cancellations depend on the policy of the individual cruise line or hotel.
How much does Hotwire Save you on hotels?
Hotels & Hotel Deals | Book Hotel Reservations | Hotwire Save up to 60% on hotel accommodations and find cheap hotel deals at top destinations. Book 4-star hotels, at 2-star prices, only with Hotwire!
Can you get a refund through Hotwire?
For all Hotwire Hot Rates, bookings are final and cannot be cancelled, refunded, exchanged, transferred, or changed, even for a fee. Hotel suppliers are able to offer their unsold rooms at discounted rates on Hotwire because we withhold their name until after the customer books and our reservations are non-refundable.
How long does Hotwire refund?
30 daysFull terms and conditions: NOTE: Due to the increased volume of cancellation requests, approved refunds may take up to 30 days to process and will be credited back to your original method of payment.
Can you cancel a Hotwire reservation?
If you booked at a regular rate, you can cancel it with no penalty; just sign in to your Hotwire account, click "My Account," and select the rental you want to cancel.
Is Hotwire guaranteed?
Within 24 hours of booking, if you find a lower average nightly rate for the same hotel,travel dates, and room and bed types , we'll pay you the difference between the rates. Things to know: The Low-Price Guarantee applies only to hotels booked on Hotwire.com; The lower rate you find must be available.
Does free cancellation mean refund?
First, a quick definition of “Free Cancellation.” We're referring to a booking wherein a guest can receive all of their money back if they need to cancel within a given window, perhaps up until 7, 14, or 30 days before the check-in date.
What company owns Hotwire?
Expedia GroupHotwire.com / Parent organizationExpedia Group, Inc. is an American online travel shopping company for consumer and small business travel. Its websites, which are primarily travel fare aggregators and travel metasearch engines, include Expedia.com, Vrbo, Hotels.com, Hotwire.com, Orbitz, Travelocity, trivago and CarRentals.com. Wikipedia
Does Expedia own Hotwire?
The company is headquartered in San Francisco, CA, Hotwire, Inc. is an operating company of the Expedia Group, which also operates the website ClassicVacations, Expedia, Hotels.com, Orbitz, Travelocity and Egencia.
How do I cancel a Hotwire Car Rental?
To cancel your reservation, log in to your Hotwire account, and click "My Account." There, you'll see all your activity including profile, itineraries, and saved searches. Hotwire Hot Rate rentals are final and cannot be cancelled, refunded, changed, exchanged or transferred.
What is hotel cancellation protection?
The benefit is designed to protect prepaid, nonrefundable reservations, including flights, hotel reservations and other bookings if the trip is canceled due to an extraordinary circumstance. Each policy will state exactly which events are considered valid reasons for cancellations.
Are Hotwire deals worth it?
Generally, I found Hotwire to be a very user-friendly website. If you have some flexibility, Hot Rate deals can be a good way to save money. Similarly, if you have specific travel details and are looking to book some combination of flight, hotel, and car, Hotwire's vacation packages can be a great option.
How do I file a complaint with Hotwire?
For general questions or Hotwire complaints, please call their customer service number toll-free at 1-866-HOTWIRE (1-866-468-9473). If you are international dial 1-417-520-1680 (regular toll charges apply).
What is Hotwire Hot Rate?
Hotwire Hot Rates are the low prices that Hotwire specially negotiates with our hotel suppliers. We work with only the best in the business. We don't have sales or weekly specials. Rather, our Hotwire Hot Rates consistently offer you deep discounts every time you book on our site, even at the last minute.
How do I file a complaint with Hotwire?
For general questions or Hotwire complaints, please call their customer service number toll-free at 1-866-HOTWIRE (1-866-468-9473). If you are international dial 1-417-520-1680 (regular toll charges apply).
How do I cancel a Hotwire Car Rental?
To cancel your reservation, log in to your Hotwire account, and click "My Account." There, you'll see all your activity including profile, itineraries, and saved searches. Hotwire Hot Rate rentals are final and cannot be cancelled, refunded, changed, exchanged or transferred.
What is hotel cancellation protection?
The benefit is designed to protect prepaid, nonrefundable reservations, including flights, hotel reservations and other bookings if the trip is canceled due to an extraordinary circumstance. Each policy will state exactly which events are considered valid reasons for cancellations.
Does Priceline ever give refunds?
Step 1. Call Priceline customer service. If you booked a ticket with a disclosed flight time, call the same day for cancellations and get a refund. Customer service can be reached at 1-800-774-2354 and before 11:30 p.m. ET of the day of booking.
Trip Protection
When you book your reservation, you’ll see an option to purchase “Trip Protection” for an additional cost. Depending on the policy you choose, it may include coverage for trip cancellation. This can give you a little extra peace of mind if your plans change.
Cancellations Due to COVID
Even in the case of COVID, whether or not you can cancel or change your reservation will depend on the reservation. If you contact customer service and tell them your situation with COVID, there may be some leeway.
Hot Rate Deal Cancellations
Technically speaking, Hot Rate Deals are non-refundable—but there may be some wiggle room depending on your situation and reservation. You won’t be able to cancel online, but you can call and plead your case with a Hotwire representative at 1-866-468-9473.
Why is Hotwire so popular?
However, that cheapness comes with a severe lack of wiggle room whenever you need to cancel. This is because Hot Wire gives an offer of anonymity to the hotel rooms , flights, and cars that are being sold for cheap. After all, if everyone knew about the deal then everyone would try to buy it.
Why is my trip cancelled?
The weather, sicknesses, last-minute work events, or family changes can sometimes cause a scheduled trip to become cancelled. When the trip gets canceled, often the one thing that can make it better is getting a refund for it.
What happens if you don't have a cancellation button?
If you don’t have access to the ‘cancel reservation’ button on your account page, then the booking you are trying to cancel is either not eligible, or you will need to fill out a cancellation form. The company might have cancellation fees that will be dependent on how far away you are from the date you have scheduled.
How long does it take to get a refund from a bank?
Depending on how many cancellation requests are going through the queue at the moment, you might have to wait up to 30 days to get your refund processed and sent back to your payment method.
Can you get a refund from Hotwire?
They do make up for this by making sure that everything is transparent and that you see all of the cancellation fees and requirements for each hotel before you make the purchase .
How long can you purchase trip protection?
It is a separate charge that will be charged to your method of payment, and if you want to protect yourself and your money against emergencies, then you can purchase Trip Protection until the date of your trip.
Does Hotwire charge hidden fees?
Additionally, Hotwire doesn’t charge any hidden fees of their own, so you only need to worry about the hotel’s fees. While getting a refund might be harder than normal, it certainly isn’t impossible, and hopefully these steps will help you get yours. Helping each other make better choices.
What About Travel Insurance?
Even if the company representatives don't want to authorize a cancellation, you might still be able to recoup your losses through travel insurance, especially if it offers trip cancellation coverage . (You do have travel insurance, right?)
How to speak to someone else at a hotel?
Sometimes it's as simple as calling back to speak with a different representative who's in a better mood or more inclined to sympathize with you; if you called directly to the front desk of a hotel or car rental office, try calling the national reservation line so you can speak to someone else.
How to cancel Hotwire?
You'll need to contact Hotwire, let them know you have the company's permission to cancel, and be prepared to give the Hotwire representative the name and information of your contact at the company, so that they can confirm what you're saying.
How long does it take for travel insurance to reimburse?
The process of being reimbursed can take a month or longer , and all travel insurance companies have a limit on what they'll reimburse. So do purchase travel insurance, but make sure you check the fine print so you'll know how much coverage they offer per day or per trip, and which reasons for a trip cancellation they will (or won't) cover. For example, most trip insurance companies may cover cancellations because of bad weather, but they might not cover a full trip cancellation just because the event you were planning to attend got cancelled.
Can you cancel a rental car at Hotwire?
If you booked at a regular rate, you can cancel it with no penalty; just sign in to your Hotwire account, click "My Account," and select the rental you want to cancel. But if you booked a rental car at a Hotwire Hot Rate, the official policy is that the booking is final and cannot be cancelled, refunded, changed or transferred.
Can you cancel a reservation if the person answering the phone doesn't have the power to do so?
Also, keep in mind that just because the person answering the phone doesn't have the power to issue a refund or cancel your reservation, that doesn't mean it can't be done – but they're often not allowed to tell you that. Ask politely to speak to a manager, and they may be better able to help you.
Can you cancel a Hotwire reservation?
If you booked the hotel through a Hotwire Hot Rate , the official word is that you cannot change or cancel the reservation. If you booked a regular (non-Hot-Rate) hotel room, then the cancellation policy is up to the hotel's individual policies.
How to contact Hotwire for reservations?
Support with your current reservations: If you have questions about your reservation, please message or call us directly. You can message us through the Hotwire App or from Hotwire.com. For Hot Rate® hotels and all car rentals ( itineraries starting with a 3, 4, 5 or 6), please call 1-866-468-9473.
How to ensure the greatest flexibility for your upcoming trip?
To ensure the greatest flexibility for your upcoming trip, try booking a Hot Rate® deal closer to your departure date. This will allow for added flexibility and deeper savings. It’s how our Hot Rates work best!
Is Hotwire travel worry free?
The Hotwire team will routinely update this page making travel as worry-free as possible.
Can you cancel a Hot Rate deal?
Please note that since our Hot Rate® deals are so deeply discounted, they are nonrefundable.
Can you get a refund from Priceline for a hurricane?
Depending on the circumstances- a hurricane may not be a valid reason for a Priceline refund.
Is it worth asking for a refund for a non-refundable hotel?
If it was a non refundable booking, then it's worth asking for a refund as a gesture of goodwill, but it's not worth arguing and wasting time or effort.
How do Priceline and Hotwire make money?
they each make their money by providing a service which offers travelers an excellent value, which comes with certain restrictions (ie- no refunds/no cancellations/no changes).
Can Hotwire refund you?
It is possible to be refunded by Hotwire..well kind of..
Can you be refunded by Hotwire?
It is possible to be refunded by Hotwire..well kind of.. - Priceline Coupons, Hotwire Hotels Revealed, Hotel Lists, Bidding Help