How to add and edit a return policy on Etsy.
- Click the pencil icon at the top of the shop when you’re logged in.
- Scroll down to the bottom of the shop under the About section and click the pencil icon at the top right of the policies section.
- Edit the template that opens up to include the basics of your shop’s return policy.
How do I set my return policy?
This includes:
- Whether or not you accept returns
- The time frame in which you may accept a return
- Who will pay for the cost of return shipping for any items that are sent back to you
How to change currency settings on Etsy?
To set the currency for your shop:
- Sign in to Etsy.com.
- Click Shop Manager.
- Click Finances.
- Click Payment Settings.
- Click Currency.
- Select your preferred currency.
- Choose whether you would like the converted price on your current listings to be rounded to the nearest whole number.
- Click Change Shop Currency.
How to increase your conversion rate on Etsy?
- Place the most important details at the beginning of your description. This will grab your buyer’s attention and encourage them to keep on reading.
- Break your text into short paragraphs. The text should be easy to read for the buyers, so avoid long sentences and paragraphs longer than 4 lines. ...
- Put URLs to your other products in the description. ...
How can I get a refund on Etsy?
To refund an order:
- On Etsy.com, open Shop Manager.
- Select Orders & Shipping.
- Choose the … (ellipsis) icon next to the order you want to refund.
- Choose Issue a refund.
- Select a Reason for issuing a refund and add an optional Message to buyer.
- If you want to refund the entire transaction, choose the box by Issue a full refund. ...
- Select Review refund.
- Select Submit.
See more
Where do I put return policy on Etsy?
On Etsy.com, open Shop Manager. Select Settings. Choose Policy Settings....Choose a section to learn more:Shipping.Payment options.Returns & exchanges.Privacy policy.More information.
Does Etsy have a return policy?
How do refunds and returns work on Etsy? Sellers aren't required to accept returns, exchanges, or provide a refund unless stated in their shop policies. Go to the shop's homepage and scroll to the bottom to see the shop's policies.
How do I make a return on Etsy?
To start a return using Etsy return labels:On Etsy.com, choose Shop Manager.Choose Orders & Shipping.Choose the Completed tab.Select Create return label under the original shipping label number on the order.Enter the package details. ... Select Create return label.More items...
How do I change shipping policies on Etsy?
7:0413:43How to Update Etsy Shop Policies & Settings & Why You Shouldn't Skip ...YouTubeStart of suggested clipEnd of suggested clipSo what you want to do is you want to have a read over this and if you are not happy so for example.MoreSo what you want to do is you want to have a read over this and if you are not happy so for example. I'm going to be selling digital. Products. And technically once you've downloaded that digital.
How do I change my return policy on Etsy 2021?
Go to Shop Manager> Settings > Info & Appearance > Policies. Select the switch icons to show whether or not you accept returns, exchanges, or cancellations. Type or change any other policies for returns or exchanges in the details textbox. If you have an existing refund policy, you'll see it here.
Can you say no refunds on Etsy?
Can You Say “No Refunds” on Etsy? No, Etsy doesn't allow you to set a “no refunds” policy in their policy editor. If you want to set a “no returns” policy and you are selling outside of the EU you must make this clear in your listings and all communication with your customers.
Do Etsy sellers have to accept returns?
As a seller on Etsy, you're expected to clearly state your policies regarding returns and refunds in your shop policies. This includes: Whether or not you accept returns. The time frame in which you may accept a return.
How do I send a return label to buyer?
0:391:54Returns on eBay: Using return shipping labels - YouTubeYouTubeStart of suggested clipEnd of suggested clipAsking how you'd like to respond. Once you've reviewed and accepted the request you'll be promptedMoreAsking how you'd like to respond. Once you've reviewed and accepted the request you'll be prompted to send the buyer a label.
Who pays for return shipping on Etsy?
How Do Buyers Pay For Return Shipping On Etsy? Yes, buyers often have to pay for shipping returns back to the seller. They are also responsible for ensuring the item is packaged properly, and is tracked to ensure it arrives safely. There are exceptions to this rule.
How do you write a shop policy?
A proper Shop Policies page consists of several sections....Welcome MessageInclude a short introduction. No need to repeat information already in your About page.Briefly mention your commitment to quality, customer service, etc.Thank shoppers for stopping by, and ask them to contact you with any questions.
Does Etsy side with buyers?
Although Etsy is not directly involved in a transaction between a buyer and a seller, we provide a case system in the unlikely event that your order does not go as expected and you are unable to reach a resolution with the seller.
Does Etsy only use USPS?
US sellers can purchase FedEx shipping labels (including FedEx SmartPost) on Etsy to fulfill their orders. By using FedEx shipping labels, you agree to comply with the FedEx Service Guide.
Who pays return shipping on Etsy?
How Do Buyers Pay For Return Shipping On Etsy? Yes, buyers often have to pay for shipping returns back to the seller. They are also responsible for ensuring the item is packaged properly, and is tracked to ensure it arrives safely. There are exceptions to this rule.
Can you get scammed on Etsy?
Buyers can get scammed by individual sellers on Etsy. However, Etsy is committed to protecting its buyers and reimbursing them if scammed. A buyer must complete payment for an item before the seller ships it. So there is the possibility of paying for an item that the seller never ships.
How long is Etsy return policy?
Etsy allows refunds within 180 days of the transaction. If more time passes, you'll have to negotiate a refund with the seller off the platform. Refunds are issued in the original form of payment or Etsy credit. Shipping refunds are only issued in Etsy credit if the company administers them.
What happens if Etsy seller doesn't respond?
If an Etsy seller doesn't respond to a message within 48 hours, send another message, or use an email address to verify that the original message wasn't received. It's possible that the first message didn't get delivered, so it's important to check before reacting negatively.
Shipping
Processing time: To give buyers a clear idea of how long it takes for you to prepare an order, you should include a processing time. Costs and processing times are shown on individual listing pages.
Payment options
This section shows buyers what payment methods you accept. If you're enrolled in Etsy Payments, we’ll show buyers all the ways they can pay and highlight them as a secure payment methods, which helps inspire confidence in your shop.
Returns & exchanges
You can choose to accept Returns and Exchanges. Toggle these settings on or off.
Privacy policy
Click Add privacy policy to share how and why you’ll use a buyer's information. Learn more about how to write a privacy policy.
More information
Under your shop policies, you can add more information about your shop. You can include any additional information that you think buyers should know when purchasing from your shop. This section is not a part of your shop policies.
When can I edit my shop policies?
You can edit your shop policies whenever you like. A time stamp will show the last time your policies have changed. When a buyer makes a purchase, they’ll see a copy of your shop policies as of the time of purchase in their receipt email.
Why is it so hard to return items on Etsy?
Returning items on Etsy can be difficult because you’re not dealing with the company but with the seller on this online platform. The company is only a mediator that finds solutions for issues between buyers and sellers. Every seller or shop has different return and refund policies.
How long does it take for an Etsy refund to be issued?
Etsy allows refunds within 180 days of the transaction. If more time passes, you’ll have to negotiate a refund with the seller off the platform. Refunds are issued in the original form of payment or Etsy credit. Shipping refunds are only issued in Etsy credit if the company administers them.
What happens if a seller doesn't accept my return?
If the seller doesn’t accept your return, the product is not as described, or it was delivered late or not delivered at all, you can initiate a return with Etsy. In case the seller’s return policy doesn’t state anything about returns, they can deny your request.
Can you return merchandise that was delivered late?
Authenticity. You can only return merchandise that was delivered late if: You ordered the items for a specific event or date. They become useless after the date. Seller didn’t adhere to their processing and shipping policy or the date you agreed on via Messages on the platform.
Shipping
- Processing time: To give buyers a clear idea of how long it takes for you to prepare an order, you should include a processing time. Costs and processing times are shown on individual listing pages. Estimated shipping times: You can Add estimated shipping timeto let buyers know how long it will take an item to reach various destinations. Try to include an accurate range to take in…
Payment Options
- This section shows buyers what payment methods you accept. If you're enrolled in Etsy Payments, we’ll show buyers all the ways they can pay and highlight them as a secure payment methods, which helps inspire confidence in your shop. If you’re not enrolled in Etsy Payments, you can choose which payment methods you accept on Etsy.
Returns & Exchanges
- You can choose to accept Returns and Exchanges. Toggle these settings on or off. I accept returns or exchanges If you choose to accept either returns or exchanges, click the dropdowns to add timeframes in which buyers need to Contact me withinand Ship items back within. You can select types of items you don’t accept under The following items can’t ...
Privacy Policy
- Click Add privacy policy to share how and why you’ll use a buyer's information. Learn more about how to write a privacy policy. If you're a seller based in the EU or offer items to buyers there, you’re required to create and comply with a privacy policy that satisfies the requirements of the General Data Protection Regulation (GDPR). Many other countries have also adopted data protection law…
More Information
- You can add more information about your shop from your Shop Manager by clicking the pencil icon next to your shop's name, under Sales Channels. You can include any additional information that you think buyers should know when purchasing from your shop. This section is not a part of your shop policies. Frequently asked questions If you notice that multiple buyers are asking the …
What Isn’T Included in Shop Policies?
- Copyright & Intellectual Property Information Copyright, intellectual property, or other licensing information is likely specific to an item, not to a shop. You may choose to put this information in your FAQs. Sales tax Etsy offers sellers a tax tool to help you calculate and display the appropriate tax rate to buyers at Checkout. There's no need to list this information in your policies, especiall…
When Can I Edit My Shop Policies?
- You can edit your shop policies whenever you like. A time stamp will show the last time your policies have changed. When a buyer makes a purchase, they’ll see a copy of your shop policies as of the time of purchase in their receipt email.