Kickstarter/Indiegogo Refund Policy
- We can not refund platform fee’s and payment processing fees, as those already been charged by Kickstarter and Indiegogo. ...
- If the product already shipped to you, we can not refund the shipping cost.
- If you have opened the product, we will charge 50% restocking fee.
- If you have received the product, you have 15 days to request a refund.
Full Answer
What is Indiegogo’s refund policy?
Indiegogo offers a limited refund to Contributors in accordance with Our Refund Policy . Refunds outside of Our Refund Policy must be handled by the Campaign Owner, and Indiegogo has no obligation to provide any refunds or become involved with any dispute between a Campaign Owner and Contributor.
What happens if my Indiegogo campaign is terminated?
In the event of termination, Indiegogo may refund any and all Campaign funds received by a Campaign Owner to backers and may seek reimbursement from you for any funds you have already received from Indiegogo.
How do I contact Indiegogo support?
Log into your Indiegogo account. Please ensure you are on www.indiegogo.com (our website), and not support.indiegogo.com (our Help Center). 2. Find the confirmation email that was sent to you when you first made the contribution on Indiegogo. 3.
What is Indiegogo?
What is Indiegogo? Indiegogo is an online crowdfunding platform that brings Users together to support crowdfunding campaigns featuring innovative products, creative design, and inspired ventures. It allows Users to launch and seek to raise funds for their own Campaigns and to contribute to the Campaigns of others.
Can you get a refund on Indiegogo?
You can request a refund directly from your confirmation email or from your Indiegogo account. To request a refund, please follow these steps. Refunds will be issued based on the payment method used for the contribution, and may take up to five (5) business days to appear on your statement.
Are you guaranteed product from Indiegogo?
Indiegogo is unable to guarantee that projects will succeed or that perks will be delivered or deemed satisfactory. By contributing to a campaign you are supporting an idea, project, or cause you care about and want to help make happen.
What happens when Indiegogo project fails?
If your campaign does not meet its goal by its deadline, all your backers will be refunded by Indiegogo within 5-7 business days. Choose fixed funding only if your campaign objective requires a minimum amount of money to be accomplished, and if you cannot fulfill your perks without raising the full goal amount.
How risky is Indiegogo?
With crowdfunding, there are always risks, so Indiegogo does not guarantee that contributions will be used as promised, that campaign owners will deliver perks, or that campaigns will achieve their goals. However, if our Terms of Use are violated, we will take action on behalf of our backers to make things right.
What are the rules for Indiegogo?
Indiegogo's RoleWe do not endorse any User Content. ... We may remove User Content or cancel Campaigns and refund Contributions in Our discretion. ... We may require you to provide information about your Campaign before disbursing funds. ... We do not guarantee Perks or Refunds. ... We do not provide tax or legal advice to Users.More items...•
What happened to Indiegogo?
Indiegogo Life did not charge a platform fee. In 2015 Indiegogo Life was renamed to Generosity.com....Indiegogo.ScreenshotLaunchedJanuary 2008Current statusactive7 more rows
Can you get your money back from crowdfunding?
All types of crowdfunding are considered 'high-risk' investments. There's no guarantee you'll get the return on your money you were hoping for or the product you were promised. The biggest risk with investment-based crowdfunding is that the business you invest in goes bust and the shares become worthless.
How often do Indiegogo campaigns fail?
There's a harsh reality that the crowdfunding world has come to accept: as many as 85% of campaigns fail. Long gone are the days when a campaign launched only to immediately go viral with little promotional effort. But it's not all doom and gloom!
What is the success rate of Indiegogo?
around a 9%If you have a good product and know what you're doing, you are set up for success. Indiegogo, on the other hand, has around a 9% success rate.
What's the difference between Kickstarter and Indiegogo?
Compared with Kickstarter, which is more focused on sharing creative or serviceable products and media, Indiegogo offers backers a broader collection of projects, including tech and design, health and fitness, education, transportation, phones and accessories.
Why is Indiegogo good?
Indiegogo is a good option if your project doesn't fall into the specific categories that other crowdfunding sites cater to. Without the high traffic and brand recognition of a big name platform, you're likely to raise less money on Indiegogo, so if your funding goals are relatively low, it may be for you.
How does Indiegogo make their money?
Indiegogo charges a five percent (5%) platform fee on all funds raised for your campaign. Fees are calculated and deducted from the funds you actually raise (not the goal you set). Our payment processor also charges a processing fee that varies according to your location and currency.
How often do Indiegogo campaigns fail?
There's a harsh reality that the crowdfunding world has come to accept: as many as 85% of campaigns fail. Long gone are the days when a campaign launched only to immediately go viral with little promotional effort. But it's not all doom and gloom!
How does Indiegogo work for backers?
Our platform gives you freedom and flexibility to customize your campaign as you want: You get to decide on your fundraising target, create perks to reward backers, and set a campaign deadline (up to 60 days). You decide when to make your campaign live – no approvals necessary.
What's the difference between Kickstarter and Indiegogo?
Compared with Kickstarter, which is more focused on sharing creative or serviceable products and media, Indiegogo offers backers a broader collection of projects, including tech and design, health and fitness, education, transportation, phones and accessories.
Why is Indiegogo good?
Indiegogo is a good option if your project doesn't fall into the specific categories that other crowdfunding sites cater to. Without the high traffic and brand recognition of a big name platform, you're likely to raise less money on Indiegogo, so if your funding goals are relatively low, it may be for you.
What is an unsolicited idea submission?
When We refer to a “submission” in this paragraph, We mean: any submission, comment, or suggestion (including, but not limited to, ideas, products, or services, know-how, concepts, suggested changes, additions, or improvements) sent to us via the Site or in any other manner about an existing product, service, or feature on the Indiegogo platform (“ Unsolicited Idea Submission ”). If you send us an Unsolicited Idea Submission, you agree as follows:#N#All Unsolicited Idea Submissions are non-confidential and non-proprietary and will be treated as such.#N#By submitting an Unsolicited Idea Submission, you hereby grant Indiegogo a perpetual, irrevocable, worldwide, non-exclusive, royalty- free, sublicensable and transferable license to use, reproduce, distribute, sell, exploit, prepare derivative works of and display the Unsolicited Idea Submission, including, without limitation, in connection with the Site or Services, and for promoting and redistributing part or all of the Unsolicited Idea Submission (and derivative works thereof) in any media formats and through any media channels whether now known or hereafter developed, without payment or accounting for the Unsolicited Idea Submission and,#N#We are under no obligation to evaluate, review, or use any Unsolicited Idea Submission.
Where is Indiegogo based?
Indiegogo is based in San Francisco, California. For any action not subject to arbitration, you and Indiegogo agree to submit to the personal jurisdiction of a state court located in San Francisco, CA or the United States District Court for the Northern District of California.
What is platform fee?
Campaign Owners are charged a Platform Fee as a portion of the Contributions they raise (the " Platform Fees "). The Platform Fees are effective on the date that the Platform Fees are posted and may be updated from time to time. Platform Fees will be charged at the then-current rate. Taxes.
What does "Do not distribute software viruses" mean?
Do not distribute software viruses or any other programs designed to interfere with (1) the proper function of any software, hardware, or equipment on the Site or (2) the use of the Site by any other User. Do not engage in activities that affect the functioning of the Site.
Can Indiegogo be amended?
Indiegogo may amend the Terms at any time in its sole discretion by posting a revised version of the Terms. Unless stated otherwise, access to or continued use of the Services after the effective date of any revised Terms constitutes your acceptance of the revised Terms.
Is Indiegogo intellectual property?
Indiegogo Intellectual Property. Indiegogo’s Services, Content and Marks, are legally protected in a number of ways, including pursuant to copyright, trademark, service marks, patent, trade secrets, and other U.S. and international intellectual-property laws.
Does Indiegogo ask for TIN?
Indiegogo may ask for the tax identification number (TIN) of Campaign Owners and any beneficiaries so that We may report taxable income to the relevant taxing authorities. Indiegogo will provide Campaign Owners with a tax document if required by the relevant taxing authorities.
