Refund, Returns, and Cancellation policy
- Refunds. To request a refund for any reason, you must make your request within 7 days of delivery. ...
- Returns. You have the option of taking the item back to the store with your digital Instacart receipt. ...
- Cancelling an order. You can cancel an order for a full refund without any additional fees at any time before a shopper begins shopping.
Full Answer
How do I get a refund from Instacart?
- Original Charge shows what Instacart charged you when your order completed.
- Refund for order issue shows any refunds that Instacart processed after your order completed.
- Total Charged shows your final order total, including any refunds applied after your order completed.
How do you return items on Instacart?
You have the option of taking the item back to the store with your digital Instacart receipt. The return will be subject to the store’s return policies, which vary by retailer. Cancelling an order. You can cancel an order for a full refund without any additional fees at any time before a shopper begins shopping.
How to contact Instacart to solve delivery issues?
Problem with your order
- At the top left, tap the 3 stacked horizontal lines and tap Your Orders
- Tap Get help on the relevant order
- Choose the issue you experienced
How to contact Instacart customer service and driver support?
Instacart Phone Number. One of the fastest ways of solving an issue regarding your Instacart account is to call Instacart’s customer service phone number — (888) 246-7822. This number can be used for customer service as well as driver support. Feel free to call whenever you’d like as the number is available 24/7.
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Can you return an item from Instacart?
How refunds work on Instacart. If you want to return an item that you received through your Instacart order, you will have to return it to the store it was purchased from, though the details of the return process will vary from store to store. You'll need to bring your digital Instacart receipt with you as well.
Do Instacart shoppers get penalized for refunds?
Instacart Shoppers do not get penalized for refunds. Instacart bears the cost of refunds. The way Shoppers are impacted is through the ratings that customers leave. However, it is possible for a Shopper who has multiple issues with refund to be let go.
How do I process a return on Instacart?
If you need to request a refund on Instacart, you can do this either through the app or the website. Alternatively, you can call their customer service team....How to Request a Refund on InstacartLaunch Help Center.Email the team to get in touch with an Instacart Care member.Call them at 1-888-246-7822.
Do Instacart shoppers know if you complain?
Instacart shoppers do see complaints. All the complaints and compliments from customers are seen on their accounts. But, they are reported anonymously so that the customer names and addresses are not included.
Do Instacart shoppers get in trouble for missing items?
Instacart doesn't charge Shoppers for missing items. But it has a rating system through which customers rate the quality of the service they're being provided by a Shopper. It stands to reason that a low rating would be given if one were to find out that items that one needs urgently and has been paid for are missing!
Do I give Instacart customer the receipt?
One big one is to not give the customer the receipt. You can actually get deactivated if you do. They are marking up products so that Instacart can make a profit as a third-party vendor, and customers get Instacart receipts emailed to them.
How do I replace an item in Instacart shopper?
Update item replacement choicesAt the top left, click the 3 horizontal lines.Click Your Orders.Select the order you want to update.Under the item you'd like to update, click Edit replacement option.Choose your preferred replacement option.
Can you return Instacart items to Publix?
Contact Instacart's Care Team at help@instacart.com, by calling 1(888) 2-INSTACART (1(888) 246-7822), or directly through the Publix Delivery and Pickup app for the quickest resolution. You can also return the item at the customer service counter in the store.
Does Instacart penalize shoppers?
Instacart says the system was developed to ensure ratings are “fair and accurate,” and do not unfairly penalize shoppers. To protect shoppers, Instacart automatically forgives a customer's single lowest rating, Instacart spokeswoman Natalia Montalvo said.
What happens when you request a refund from Instacart?
Refunds usually hit your bank or credit card account within 5-10 business days. If you request a refund within 24 hours of receiving your order, you may receive a same-day refund. Same-day refunds don't appear as separate line items in your bank or credit card statement.
Can you get fired from Instacart?
If you're an Instacart Shopper—as most of us independent contractors—you can get fired at any time. Instacart sends out an email before they disable a driver account with details about the problem.
Can I get a refund if Instacart is late?
Instacart may issue a partial refund or credit for that item if only a portion of an item is missing or damaged. This offer is non-transferable. Late arrival - the order arrives after the end of the scheduled delivery or pickup window.
How long does it take to cancel an Instagramcart membership?
You may cancel your Instacart Express membership within the first fifteen (15) calendar days of your paid Instacart Express membership term and receive a refund of the Instacart Express membership fee you paid, but only if you have not placed any orders using your Instacart Express membership.
Is Instagramcart a third party?
Unless otherwise specified, you acknowledge and agree that Instacart and the Third Party Provider are collectively acting as your agents in the ordering, picking, packing, and/or delivery of goods purchased by you and the Retailer—not the Third Party Provider and not Instacart—is the seller of the goods to you.
Is Instagramcart a retailer?
Coupons apply only to qualifying items displaying the offer and may not be combined with other promotional offers or mail-in rebates. Instacart is not a retailer or seller. Coupons are issued and paid by the manufacturer of the advertised product and are valid only when applied to the qualifying product.
Who decides the rights and liabilities of Instagramcart?
The Arbitrator will decide the rights and liabilities, if any, of you and Instacart. The Arbitrator will have the authority to award the same damages and relief on an individual basis that a judge in a court of law can award to an individual. The Arbitrator shall follow the applicable law.
Can you combine a trial membership with a promotional membership?
Only one trial or promotional membership is available per household and may not be combined with any other promotion.
Can you copy and modify Instagramcart?
You may not copy, modify, distribute, sell, or lease any part of the Services. Unless such restriction is prohibited by law or you have Instacart’s written permission, you may not reverse engineer or attempt to extract the source code of the Services.
Refunds
To request a refund for any reason, you must make your request within 7 days of delivery.
Cancelling an order
You can cancel an order for a full refund without any additional fees at any time before a shopper begins shopping.
Are you a Senior?
Contact our dedicated Senior Support Service if you need help getting started or with an existing order.
What happens if you get an alcohol item out of stock?
If an alcohol item is out of stock, your shopper will contact you to get approval for a replacement. If the shopper doesn’t get approval, they’ll refund the items. Shoppers can only add alcohol to replace other alcoholic items.
How old do you have to be to order alcohol on Instagramcart?
You can check availability in your area with the Instacart app or website. Some legal restrictions apply to alcohol orders—. Customers must be 21 or older to order alcohol items and provide an approved photo ID showing their birthdate at delivery.
Do you need a signature to get alcohol delivered?
Some states require a signature before the alcohol can be delivered. Manual ID entry isn’t available for orders in California, or for Costco or Walmart orders nationwide. Green cards can’t be scanned and must be manually entered. We can’t deliver alcohol to visibly intoxicated persons or leave alcohol unattended.
Do you have to be 21 to deliver alcohol?
Alcohol delivery. Shoppers must deliver to recipients that are 21 or older. Your shopper will verify your age and scan the front and/or back of your ID when they deliver. In some cases, the shopper can also enter your information manually. Your information isn’t stored on shoppers’ personal devices.
Can you scan a green card to get alcohol?
Green cards can’t be scanned and must be manually entered. We can’t deliver alcohol to visibly intoxicated persons or leave alcohol unattended. We can’t deliver alcohol if the customer doesn’t meet all delivery requirements. In these cases, we refund the alcohol and return it to the store.
When does the ID expire?
The ID expired on or after March 1, 2020 AND the customer is 35 or older (in all states except California and New York), OR. The customer is 65 or older, regardless of the state or expiration date.
Does Instagramcart accept passports?
Valid forms of identification (ID) *Instacart doesn’t accept passports for most orders in California, or for Costco or Walmart orders nationwide. **Instacart doesn’t accept green cards for orders in California, Washington, Missouri, and Minnesota, or for Costco or Walmart orders nationwide.
What is Instagramcart Express?
Instacart Express is a membership option for customers who want to use Instacart regularly. For a flat annual cost or a low monthly fee, you can enjoy unlimited free deliveries on all orders $35 or
How long do you have to report a problem on Instagramcart?
You have up to 14 days
Instacart Refund Policy
Instacart states on their website that you have to request your refund within 7 days of delivery. If you don’t, you won’t be able to receive a refund for your order, regardless of what was wrong with it.
Types of Refunds
There are a few different types of Instacart refunds you might be available to receive.
How to Get a Refund
If you realize Instacart has messed up your order in any of the previously mentioned ways, you need to know how to get a refund.
Frequently Asked Questions
Getting an Instacart refund is fairly simple, but there are still some frequently asked questions we need to cover to make sure you’re doing everything correctly when trying to get a refund.
Wrapping Up
Instacart can be a fantastic service for grocery delivery, especially when you don’t have enough hours in the day.
Theory: IC is phasing out veteran shoppers by limiting their batch access and supplying us with the "scrap batches". Thats why many of us are seeing poor quality batches, despite tons of shoppers out at the stores
EDIT: If you suspect this is happening to you, please upvote for visibility. This should be on the front page.
Today I was a little saddened
I received an order today and my instacart shopper was completely professional and patient and courteous.
Do People Really Not Tip?
I just got an order delivered from a really nice lady who helped me carry it to my apartment (I broke my foot about 3 weeks ago, and my bf is out of town for the next two weeks on business).
Especially when Instacart doesn't even tell you the correct aisle in the first place
Welcome to the best subreddit for Instacart Shoppers to discuss everything related to independent contracting for Instacart.
