Full Answer
What is J Jill’s return policy?
We’re happy when you’re happy. If you’re not completely satisfied with your J.Jill purchase, we’ll gladly accept eligible returns of unworn, unwashed, undamaged or defective merchandise within 90 days of the original purchase. If returned with the original receipt, you’ll receive an exchange, refund or credit for the original purchase price.
How do I return an order to JJill?
Visit the Order Status page in the Customer Service section on JJILL.COM. Click “initiate your return” to begin the return process. (Please know, exchanges cannot be made using this return method.)
How do I return an item I bought as a gift?
If the item was a gift, please include your name and address in the area labeled “gift return.” Pack your merchandise securely and enclose the return form. To save time and effort, affix the SmartPost label (postage paid) and drop your package in the mail, give it to your postal carrier or take it to the post office.
How do I return an item I purchased without a receipt?
Without your order receipt, a merchandise credit will be issued for the current selling price of the item (s) you’re returning. Find a J.Jill store near you by calling 1.800.498.9960 or use our store locator. Please allow two billing cycles for refunds to appear on your credit card statement. Use the SmartPost return service label.
How do you return on Jingus?
Self Return Instruction *Please remember to include the printed copy of your invoice so that we may trace the refund to your account. Once you shipped out your return package, please email customercare@jingus.com the tracking number and the item you are returning.
How do I return an order?
Tell the clerk you want to return the item. Go to the returns department if there is one, or to a cashier. Smile and explain that you want to return an item and why. Remember to be friendly.
What company is J ing?
J. ING (pronounced Jay-eeng)is an online fashion brand that sells women's apparel and accessories. They offer many on-trend styles for women's fashion.
Does Jing restock?
No, they do not.
Can I return something bought online?
Can I return an online purchase? Yes! If you've just changed your mind, your rights let you return an item bought online within 14 days of receipt (although this time limit may be longer – it depends on the retailer). As the consumer, you don't have to give a reason.
Can I return an online order in store?
Fortunately, many retailers allow you to buy online and return in-store, although there are some caveats. Before venturing out to a store, read their return policy to see if you can return online orders in person and what kinds of requirements you'll have to meet.
Is J ing a Chinese brand?
Born and raised in China, Jing ventured to Canada when she was only 16 years old.
Where is J ing based?
Location: City of Industry, California J. ING is a Los Angeles based contemporary women's clothing brand.
Is J ING Korean?
The jing is a large gong used in traditional Korean music, particularly in samul nori, pungmul, and daechwita to keep beat.
What is JINGus?
JINGus.com is a lifestyle brand providing fashion-forward, expertly tailored, statement pieces for self-assured women.
Does Jing ship to UK?
UK Standard Delivery Allow 3-5 Working Days Our DPD Courier service options are trackable. If you wish to track the delivery of your order please use the link and Tracking Number issued in your shipping confirmation email from JING.
How do I create a return label?
3 steps to creating a return labelStep 1: Choose a shipping carrier and mail class. When creating your own return label, you'll select which shipping carrier you want to go through and which mail class the package falls under.Step 2: Enter the address. Provide your business's return address. ... Step 3: Pay for postage.
How do I return a shipping label?
Just a printed return shipping label with their package - all the customer has to do is to take the item to the courier. Let the customer print it: You can also send a return shipping label by email or have your customers download one from your website and print the label from their printer at home.
What is return process?
The returns process starts when a customer decides they aren't happy with the product. Maybe the product was damaged, or in the case of apparel, it might just be the wrong size or color. The customer requests a return, refund, or exchange from the company that delivered the product using the proper channels.
How do you write a return request?
Refund Request Letter—Why Is It Important?Ask for a refund in a polite and formal language.Include details about the product—what was purchased, when, and what the price was.Explain why you want to return the item.Mention relevant aspects of the transaction such as dates and place of delivery.
How much is international shipping?
International shipping is a flat fee of $25 USD to Mexico and Canada (or free shipping for orders $249 USD and over), and Australia is $25 USD flat rate fee (or free shipping on orders $399 USD and over); all other international countries will be charged a $25 USD flat rate fee.
Where is the link to Jingus 17 tracking?
You can just simply click into the link https://jingus.com/pages/17-tracking.
Can you return a final sale?
Unfortunately, a Final Sale is final and cannot be returned or exchanged.
Is Final Sale refundable?
All Final Sale items are non-refundable and non-exchangeable. Clothing or items that have been worn, washed, stained, missing their original labels and tags cannot be returned. Accessories, jewelry and intimates are NOT accepted for returns and are also Final Sale.
What are you responsible for when placing an order with J.ING?
By placing an order with J.ING, you are responsible for any original shipping charges as well as all applicable custom and duty import taxes.
What are the duties and taxes on a shipment?
Duties and taxes on shipments are legal requirements that must be settled before your shipment can be delivered and are based on both the type and value of the item (s) being shipped. These fees are mandatory government taxes and are not collected in any way by J.ING. Shipping carriers may charge prepaid Tax and Duties to customs for package clearance and later collect from the recipient.
Does shipping estimate include processing time?
The shipping estimator provided at check out is the shipping time only and does not include the order processing time. Weekends and holidays are excluded from processing and shipping, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has shipped. Tracking information for your shipment will be updated and available within 72 business hours.
Trendy and Affordable
Great website, great quality clothing and affordable prices. The clothes are very trendy at a good price point. I've had great experiences buying from here
Hania Balck Hight Waist Shorts, I love this shorts!
I bought size S (my number is 82-68-92cm) and it’s bit snug but it hidden my belly very well. Simple style and nice material, goes well with any top.
Good shopping experience
I buy clothes many times from J.ING Most of them are very good quality and cute style. Some of them I don't like but I can return easily and free shipping fee. One time I have a order is delayed. The customer service is very nice and offer $20 gift card to me. Overall it's good experience to go shopping clothes on J.ING.
Very satisfied
I just received my third purchase from J.ING. I was waiting to get it to write a review.
Reasonable Price and Good Quality Items
I have been buying from Jing for over a year now. They have low cost and high fashion items which has great quality. Shipment usually takes 1-2 months (it is longer than usual) but they usually arrive. If you have missing shipment they will reship you without question but just need to ping reps via chat groups.
Product
Product: Amore Black Button-Up Cardigan Order Number: 187440 Title: Warm and cozy Rating: 4 Author: Fang w. The cardigan is warm and cozy. It is very soft and a little cropped look. You can wear it with high waist jeans or skirt.
Beyond expectation and became my Go-to shop
Everytime I receive their product, I'm so impressed,the weight, the material,the design and cut, everything is beyond expectation and I can confidently say this is the best online clothing brand I've purchased from. I've tried Shein, Pretty Little Thing and never really wear their things at all cause of the cheap quality.
Why do we read customer reviews?
We also recommend reading customer reviews to get the best idea of how something will fit.
Should I Buy J.ING?
J.ING styles are great for those who love to stay on-trend. We do recommend going with each product’s size chart to determine what size you’d need in a particular style. Remember that J.ING runs VERY small so you may need to size up two sizes in most of their styles.
How to return a JJill package?
Visit the Order Status page in the Customer Service section on JJILL.COM. Click “initiate your return” to begin the return process. (Please know, exchanges cannot be made using this return method.) Follow the simple prompts to generate your return label. Print the label and affix it to your return package. Ship your return using FedEx or USPS. We’ll deduct a return processing fee of $6.95 from your return order refund. Your refund process will begin once your package is scanned by your carrier. You should expect to see a refund on your original form of payment within 48 hours. Of course, you’ll be able to track your package online.
Why should returns be easy?
Returns should be as easy as shopping with us, because we understand things can happen. So, you have options.
How long does it take to get an adjustment on a marked down item?
catalog/online: Upon your request, a one-time adjustment on full-priced merchandise that has been marked down may be made within 14 days from the date of shipment. To receive your adjustment, please email us anytime, or chat now with a Customer Service representative, 7:00 a.m. to midnight ET, seven days a week.
What to say to Jill customers?
Thank you for being a J.Jill customer. We love that you appreciate our monthly thoughtfully designed collections. We want you to feel great and look great in everything you purchase from us. It’s a thrill to hear from you, and we welcome any feedback you may have about our styles or how your order was handled. We’re always here for you.
Can you return a markdown without a receipt?
If returned without a receipt, you’ll receive an exchange or merchandise credit for the current selling price. Final Sale merchandise (markdown prices ending in .97 at time of purchase before any promotions or other discounts applied) cannot be returned or exchanged and is not eligible for price adjustments.
Is Final Sale merchandise eligible for price adjustments?
Final Sale merchandise (markdown prices ending in .97 at time of purchase before any promotions or other discounts applied) is not eligible for price adjustments.
Can you return Final Sale merchandise?
Final Sale merchandise (markdown prices ending in .97 at time of purchase before any promotions or other discounts applied) cannot be returned. If you send back Final Sale merchandise, it will not be accepted and we will send it back to you.
Cancellation
- It may be possible to cancel an order within 5 hours of it being placed. Please email us at customercare@jingus.com to request a cancellation. JING makes NO guarantee that we will be able to cancel your order. You can manage and track the order you placed online by contacting t…
Return Conditions
- We will not refund any items that are worn, damaged, stained, scented, washed, or altered in any way. All items must have tags.
- We will not refund any Final Sale, Accessories, life style, lingerie or Intimate items (bras, panties, socks, yoga mats).
- We will not refund any items that are sent back without filing a return request (fill out the retu…
- We will not refund any items that are worn, damaged, stained, scented, washed, or altered in any way. All items must have tags.
- We will not refund any Final Sale, Accessories, life style, lingerie or Intimate items (bras, panties, socks, yoga mats).
- We will not refund any items that are sent back without filing a return request (fill out the return request by clicking on "start your return" button above).
- For our Activewear and Sleepwear collections, we ask you to keep undergarments on when trying on your lovely, new purchase.
Defective Product
- If you have quality issue to report, you can contact our customer care team within 5 business days of receiving your product hereand we will assist you with the return and refund process.
Responsibility
- Returned items are the responsibility of the customer until we receive them. Please make sure they're packed properly so as to avoid any damage in transit.
- As the parcel remains your responsibility until it arrives, be sure to get proof of postage in case you need to contact us about your return. We are not responsible for any items that are returned...
- Returned items are the responsibility of the customer until we receive them. Please make sure they're packed properly so as to avoid any damage in transit.
- As the parcel remains your responsibility until it arrives, be sure to get proof of postage in case you need to contact us about your return. We are not responsible for any items that are returned...
- We are not able to refund any tax or duty charged by customs border office.
Self Return Instruction
- If you choose self return, you will need to find your preferred shipping carrier at your own cost, please return your item(s) along with a printed copy of your return submission email / order confirmation email to the following address: J.ING Limited, Inc ATTN: Return Dept. 1311 John Reed Ct City of Industry, CA 91745 United States The Harmonized Tariff Schedule (HTS) code in…
International Orders Return
- Due to international orders return might result in additional duties and taxes, please contact customercare@jingus.com for further assistance. 1. International customers shall be responsible for the shipping cost, any duty and tax. 2. We do NOT offer exchanges for any orders placed internationally. 3. We are not able to refund any tax or duty charged by customs border office. Fe…