Please note:
- Returns will not be accepted without a valid return authorisation slip
- Superdry will not take responsibility for returned items not received if registered post and/or tracking is not used.
- Postage cost for returned items is at the cost of the customer.
Full Answer
How long do I have to return an item to Superdry?
Items must be returned within 28 days of the order date; 2. Items must be purchased from an official Superdry retail store or Superdry.com.au and still hold the original receipt for proof of purchase (please use Store Locator to find your preferred Superdry retail store).
Can I return items purchased online to cult or Superdry?
You may return items purchased online to any of our official Cult or Superdry stores in the U.K within 28 days of receipt for an exchange or store credit**, items you wish refunded must be returned to us by post to the above address.
How do I purchase items from Superdry?
Items must be purchased from an official Superdry retail store or Superdry.com.au and still hold the original receipt for proof of purchase (please use Store Locator to find your preferred Superdry retail store). Proof of purchase can be in the form of a confirmation email or bank statement or PayPal proof of purchase;
How do I redeem a Superdry gift card?
Gift cards are redeemable in UK Superdry stores only and online at www.superdry.com. E-gift cards can be purchased at www.superdry.com and are redeemable on www.superdry.com only. Gift cards and e-gift cards can be activated with a minimum value of £10 and have a maximum value limit of £500.
How long does it take to get a refund from Afterpay?
Does Superdry offer refunds?
About this website
How long do you have to return Superdry?
within 28 daysIf you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition* within 28 days of receipt. We will issue a refund upon receipt and examination. Items should wherever possible be returned in their original (or similarly robust) packaging with a completed Returns Form.
Can I return online orders to Superdry?
We are confident that you will be happy with your purchase, however if for any reason this is not the case, we offer the option to return for all items purchased directly with us (either online at superdry.com.au or in-store) within 28 days of the order date.
How do I return my Superdry parcel?
There are 3 quick and easy ways to return your Superdry parcel:Use our app or book online. then simply drop it off at a ParcelShop or Locker. ... Book your Superdry return online or via the app and arrange a courier collection. ... Return your parcel in person at a ParcelShop.
Does Superdry refund?
We will issue you with a refund within 14 days of the earlier of receipt of proof of posting of the Products or the date that we receive the Products, including the cost of delivering the Products to you. We issue refunds via the payment method you used to place the order.
Who delivers for Superdry UK?
DPDNext Day Pre 12 delivery service is delivered by DPD and is available Monday to Friday, the charge for this service is £6.00 and cannot be used for delivery on a Saturday.
How do I return something to Superdrug?
Returned items must be unused and in their original packaging. This excludes the Superdrug Own Brand 100% Satisfaction Guarantee. You can either return your items to your local store or send back to us using the Free Post Label. Your Free Post Label can be found in your Order History under My Account when you log in.
How do I get a return label from Royal Mail?
Simply take the QR code on your mobile to your Royal Mail Customer Service Point (CSP), or Post Office® branch. They'll scan the QR code and print the label, which you can then fix to your parcel and drop off while you're there.
How do I return a package to the Post Office?
0:191:31How to Return Mail - YouTubeYouTubeStart of suggested clipEnd of suggested clipIf you've already opened the package try to keep the original contents intact. Open packages requireMoreIf you've already opened the package try to keep the original contents intact. Open packages require new postage.
How do I return an item?
0:112:07How To Return Amazon Items - YouTubeYouTubeStart of suggested clipEnd of suggested clipAfter selecting an item you'll see a drop down asking you to choose the reason for the refund. WhenMoreAfter selecting an item you'll see a drop down asking you to choose the reason for the refund. When you're done click continue next you'll select whether you'd like a refund or a replacement.
Do students get discount at Superdry?
Superdry offer students a 20% discount. You can get your discount code with a free UNiDAYS account.
Can I use my blue light card in Superdry?
Yes! You can use your Blue Light Card in Superdry.
How do I cancel order on Superdry?
You may place a return request on the website or dial our customer care. Every return should contain the original packaging. If you wish to return a product, we request you to pack it in the original box along with the original invoice, which we will be reverse picked up.
Do students get discount at Superdry?
Superdry offer students a 20% discount. You can get your discount code with a free UNiDAYS account.
How long does Superdry take to deliver Ireland?
Orders will be packed and dispatched within 1-3 business days of being placed. Delivery times for standard shipping option delivery is 2-6 business days for most Metro and inner-regional postcodes, excluding WA.
Can I use my blue light card in Superdry?
Yes! You can use your Blue Light Card in Superdry.
What countries is Superdry sold in?
All Superdry LocationsAndorra.Australia.Austria.Belgium.Bosnia & Herzegovina.Bulgaria.Cambodia.Croatia.More items...
Return Centre - Superdry
Easy Returns. We offer the option to return for all items purchased directly with us (either online at superdry.com.au or in-store) within 28 days of the order date.
returns information
For returns, please follow these steps. The returns address on the label is:Please tell us if you would like a Refund or Exchange by ticking the applicable box above.
returns information - Superdry
For hassle FREE returns, please follow these steps. Please see reverse for more information. FREE RETURNS – Use the label on this form and attach to the return package To qualify for FREE RETURNS you must take the return package to your nearest Collect+ store (further information on the back of this form) Keep a note of the returns tracking number
Return portal
ZigZag Global Return Portal
Superdry
Official Superdry Shop - Free Delivery | Jackets T Shirts Hoodies Shorts Jeans, Mens & Womens Designer Clothing, Dresses, Jeans, Polo Shirts, Joggers, Osaka, Jewellery & Accessories
Help Centre - Superdry
Current Customer Service disruption At Superdry employee safety is one of our primary concerns. As a result of COVID-19 being declared a pandemic by the World Health Organisation we have made a decision to allow our customer service teams to work from home.
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How long does it take to get a refund from Afterpay?
Your Afterpay balance will be reduced to reflect the new order total once the refund has been processed. Refunds can take up to 5 business days once processed.
Does Superdry offer refunds?
Superdry does not offer refunds or returns on these items. What will happen if I return an item purchased with a Gift Voucher? If any product purchased with a Gift Voucher is returned for a refund, the refund amount will be automatically credited to the original Gift Voucher.
How long do Superdry jackets last?
When we say that our jackets and bags last a whole year we really mean it. Any jacket or bag purchased from Superdry is covered by Superdry’s guarantee, which means it will be free from fault for a period of 12 months from purchase. Proof of purchase will be required. You can receive either a replacement jacket or bag of the same type or equivalent value, or a refund of the price you paid. This does not affect your statutory rights.
How old do you have to be to enter Superdry?
All entrants must be aged 16 or over on the date of the Promotion. Superdry employees, their families or agents, Superdry affiliated companies, or any other person connected with the Promotion may not enter. Customers already signed up to Superdry’s mailing list are not eligible to enter.
How long is the warranty on a Welsh Coast camper?
The Camper is supplied with the balance of the manufacturers warranty, as well as a 24 month warranty on the conversion and vehicle and 12 month warranty on the appliances, provided by Welsh Coast Campers. Copies of the paperwork will be provided to the winner on collection.
How long are gift cards valid?
Gift Cards are valid for 24 months from the activation date.
How long do you have to send back a product after you receive it?
In fact, we don’t think that’s long enough, so we’re giving you 28 days after you receive a Product.
Can Superdry be used for gift cards?
Cannot be used in conjunction with any other promotion or discount and cannot be used for the purchase of gift cards. Available online at Superdry.com and in UK stores. Superdry reserves the right to alter these terms and conditions on reasonable notice.
Can Superdry gift cards be tampered with?
Superdry reserves the right to refuse to accept a Gift Card which it deems to have been tampered with, duplicated, damaged or which is otherwise suspected of being potentially fraudulent. Superdry reserves the right to revise and update the terms and conditions of our Superdry Gift Cards at any time.
How long does it take to get a refund from Afterpay?
Your Afterpay balance will be reduced to reflect the new order total once the refund has been processed. Refunds can take up to 5 business days once processed.
Does Superdry offer refunds?
Superdry does not offer refunds or returns on these items. What will happen if I return an item purchased with a Gift Voucher? If any product purchased with a Gift Voucher is returned for a refund, the refund amount will be automatically credited to the original Gift Voucher.
