How long does it take to get a refund from a bank?
All refunds, except bankcards/credit cards, are issued by check from Corporate Offices and mailed to your home. Please allow ten (10) days once your check has cleared.
What is custom order?
Custom Orders are according to a customer's own specifications and requirements.
How much deposit is required to order furniture?
A non-refundable 25% deposit is required to order your furniture.
Is a showroom final?
All sales made at a showroom or online are final.
Why do mattresses have ridges?
The ridge in the center is a result of the filling materials compressing in the independent sleeping areas of each partner.
How long does it take to notify the delivery department of changes?
Please notify the Delivery Department of any changes at least 24 hours prior to delivery.
How to contact the Guardsman?
To request service contact Guardsman at 1-800-253-3957 or www.guardsman.com
What tools are needed to make a screw?
Generally, assembly requires common household tools such as a Phillips screwdriver, flat-head screwdriver, tape measure, or wrench. Refer to assembly instructions for specific tools.
Is a mattress recyclable in California?
Millions of mattresses and box springs reach the end of their lives in California every year. Fortunately, almost 90 percent of each used mattress is recyclable, and certain components such as steel, wood, cotton, and polyurethane have positive market value. State law requires retailers to collect this fee on any mattress and box spring sale to fund the state's mattress recycling program.
Is there a warranty on as is merchandise?
No, as-is merchandise is sold without a warranty. As-is merchandise includes accessories, floor models, and clearance items.
What is Jerome's objective?
Jerome's objective is to offer you quality furniture at the best available price.
How long does it take to report a wood chip?
All damages including wood damage (chips, cracks, or scratches) must be reported within 5 days of delivery or it will be considered in-home damage.
Is clearance merchandise exchangeable?
Clearance Merchandise is sold as-is. There is no exchange, refund, return, or service.
Is there a warranty on Jerome's Bloopers?
No warranty on Jerome's Bloopers merchandise.
Jerome's Furniture - Loveseat and couch
Loveseat and couch We paid over in $3000.
Jerome's Furniture - Alpha chair bed
Purchased the alpha sofa bed and chair bed in September. I received notice that the item wasn't in stock until early October. The order came in within time frame and I scheduled for delivery.
Jerome's Furniture - King mattress
Never actually wrote a review that starts "if I could give it zero stars I would" but, here I am!! We went to jeromes to purchase a mattress because out old jeromes mattress began sinking where we sleep leading to back pain and horrible nights sleep. This went on for quite some time before I finally reached out. Only to find out the mattress wa...
Jerome's Furniture - Order schedule delivery
I placed an order on 5/27 for a dinette set, I was told at the time of purchase that the estimated delivery date would be around the 3rd week of july.
Jerome's Furniture - King mattress
Worse customer services ever. I bought a mattress four months ago, in two month mattress came out defective. Someone came to my house to inspect the Mattress and he doesn't listen of me and take the right steps that I told him about what the problem is.
Jerome's Furniture - Warranty Insurance
I file a claim in 2019 with guardian insurance, was told that they no longer provided cover for Jeromes furniture, I call jeromes furniture in Torrance, I spoken with Fred, and he gave me a reference number 1426547 to send to guardian insurance along with pictures, and was told the separation of fabric wasn't cover.
Jerome's Furniture - Urgent - furniture was faulty and never got fixed during manufacturer warranty
Hello, My name is Mohammad Zafar and my customer number is 715868. I bought a dinning table set in June 2019 with warranty through Jerome's. Since I bought the table we always had chairs related problem (eg, Loose fitiing and cracked wood, broken parts). We made several service calls for it but not a satisfactory service call outcome.
General Policies
30 Day Price Guarantee
Customer Pickup Information
- Our Customer Pickup/Clearance Centeris 16960 Mesamint Street, Rancho Bernardo 92127. Purchases on our web site require the purchaser to be present at the time of pickup to show valid picture ID and the credit card used.
Custom & Extended Catalog Orders
- Custom Orders are according to a customer's own specifications and requirements. Extended Catalog Orders are items not stocked in our warehouse or displayed in our stores. We order these items specific to your needs. A non-refundable 25% deposit is required to order your furniture. Manufacturer delivery dates are estimates and cannot be guaranteed. We will call you once you…
Refunds
- All sales made at a showroom or online are final. Mattresses and other bedding items are not returnable. For health reasons, drivers will not pick up mattresses that are wet, excessively soiled, or blood stained from your home. We will pick up one mattress for every mattress delivered. All refunds, except bankcards/credit cards, are issued by check...
As-Is Merchandise
- All as-is merchandise sales are final. Jerome's does not accept returns. We do not deliver as-is merchandise.