Return Policy
- Drop us a line at customercare@journeecollection.com or visit our digital returns center.
- Our customer service team will reply with a return label for you to print at home.
- Repackage your return and attach the return label.
- Drop your return off at the nearest UPS center.
Full Answer
What is journeys' return policy?
We allow all merchandise in new condition, with original receipt, to be returned for a full refund or exchange within 365 days of purchase. Shipping charges are excluded. To find out if your local Journeys store is open and the hours of operation, visit our Store Locator!
What is journeys'return policy?
We allow all merchandise in new condition, with original receipt, to be returned for a full refund or exchange within 365 days of purchase. Shipping charges are excluded. To find out if your local Journeys store is open and the hours of operation, visit our Store Locator!
How do I Return my Journey&crew product?
Email us with your intent to return your purchase at customercare@journeyandcrew.com We'll email you back with return instructions. Print and fill out the Return Form and include the form with your return.
What kind of Shoes does journeys have?
Find Shoes for Men, Women, and Kids, and Clothing and Accessories - Journeys Has the Latest Styles of Skate Shoes, Athletic Sneakers, Boots, Sandals, Heels and More. Shop Now! JourneysJourneys Kidz
How long does it take for Journeys to return shoes?
Why doesn't Journeys send invoices?
Can you return an item to Journeys?
About this website
Can I return used shoes to journeys?
Journeys gives you 365 days to decide! We allow all merchandise in new condition, with original receipt, to be returned for a full refund or exchange within 365 days of purchase. Shipping charges are excluded. For returns created prior to 09/28/21, please Contact Us.
Can you return shoes to journeys without the receipt?
To support our goal of "going green," Journeys no longer sends physical receipts or invoices in the box for online and in-store orders. To return or exchange in a store, simply use your order confirmation email as your proof of purchase! If you have any issues due to the lack of receipt or invoice, please contact us!
Can I return shoes after wearing them once?
Many chain shoe stores and online vendors have return policies that specify the shoes must be unworn and in the original packaging. That means that you should only wear them indoors on clean surfaces for a few days before deciding to return them. If they appear to be worn, you may not get a refund or exchange.
Can you return at any journeys?
Returns to the Journeys stores are free. Find the nearest Journeys store. Bring the item with original packing and the receipt or order confirmation.
Can I return vans to journeys?
Whether you bought it online or at a store, you can take the item back within 60 days of the purchase date. The product must be unworn and unwashed, and you need to bring a few additional items: The original receipt or your order number. The original packaging.
Can I send my Uggs back and get a new pair?
If you purchased your UGG® product within the last 365 days, we are happy to accept a return or an exchange at no cost to you. You can return your product(s) to us by using the pre-paid shipping label located in the product(s) original packaging.
Do you need the shoe box to return shoes?
You should always expect goods to be returned in the original packaging only. Most people just slap the return label on the external box, in this case a shoe box.
How do you make shoe soles look unworn?
0:031:40How to Clean the Rubber Soles on Shoes - YouTubeYouTubeStart of suggested clipEnd of suggested clipThem for about 15 minutes then use a toothbrush. And this soapy mix to scrub the soles. When theyMoreThem for about 15 minutes then use a toothbrush. And this soapy mix to scrub the soles. When they look clean wipe them off with a damp paper towel. They should be as good as new sometimes.
How do you tell if sneakers have been worn?
2:0510:18How To Determine The Condition Of A Shoe - YouTubeYouTubeStart of suggested clipEnd of suggested clipSo now as you can see from the difference between the first one and the second one there are aMoreSo now as you can see from the difference between the first one and the second one there are a little bit of creases on the back. You can see from the sole this shoe has been worn.
How do I exchange Crocs for different sizes?
You can call us at 1-866-306-3179 to get a gift exchange set up. We will need to know the style of the footwear that you will be replacing, the reason for the exchange, and your email address. When your footwear is returned, we will be happy to send you a replacement pair.
Can you exchange Uggs without a receipt?
Do I need to include a copy of the original purchase receipt to complete my return? At the current time, we do not require a receipt to process your return. We do however request that you complete the return form online, print it, and include it inside the package with your return to help us better assist you.
How do I contact journeys?
(888) 324-6356Journeys Shoes / Customer service
Can you exchange Uggs without a receipt?
Do I need to include a copy of the original purchase receipt to complete my return? At the current time, we do not require a receipt to process your return. We do however request that you complete the return form online, print it, and include it inside the package with your return to help us better assist you.
How do I exchange Crocs for different sizes?
You can call us at 1-866-306-3179 to get a gift exchange set up. We will need to know the style of the footwear that you will be replacing, the reason for the exchange, and your email address. When your footwear is returned, we will be happy to send you a replacement pair.
How do I contact journeys?
(888) 324-6356Journeys Shoes / Customer service
Can I return custom Converse?
Customised Converse products can be returned for any reason within 30 days. Converse stands behind all of its products. If your product has a workmanship or material flaw, support is available depending on your place of purchase.
How long does it take for Journeys to return shoes?
Journeys gives its customers 365 days to return their shoes, clothing, or accessories for a refund or exchange if they:
Why doesn't Journeys send invoices?
For online orders, Journeys doesn’t send printed receipts or invoices anymore because they want to go green. The order confirmation number you received in your email is enough for returns.
Can you return an item to Journeys?
How To Return an Item to Journeys. Returning an item can be troublesome, including the disappointment factor of the item not meeting your expectations. Journeys offers you the option to return unsatisfactory products in person or by mail, but each option has its disadvantages.
What age does Journeys accept personal information?
If the customer is not 13 years of age or older, the information is not accepted or stored by the Site.
How to subscribe to Journeys text alerts?
To subscribe to Journeys Text Alerts, text JOIN to 57697. Journeys Text Alerts are SMS messages that notifies you of special offers, sales, and events. Your carrier's standard messaging rates apply to your entry or submission message, our confirmation, and all subsequent SMS correspondence. Message and Data Rates may apply.
How to get a job alert from Journeys?
Journeys Careers SMS Messages: Text JOBS to 60224 to receive career alerts from Journeys. Message frequency may vary. Terms and Conditions are subject to change. There is no fee to join the Journeys Careers program or to receive messages, and participation is not conditioned on the purchase of any goods or services. Message & Data rates may apply. The mobile carriers are not liable for delayed or undelivered messages. Text STOP to 60224 to opt out. Text HELP to 60224, or call: 1-888-324-6356 email: https://gcoi.force.com/journeys/s/contactsupport. We will administer your data in accordance with our privacy policy: https://www.journeys.com/privacy
Can Journeys change the terms and conditions?
Journeys reserves the right, in its sole discretion, to modify these Terms and Conditions at any time with or without further notice. To the fullest extent permitted under applicable law, your continued participation in the program after modification constitutes your acceptance of these Terms as modified. We may, in our sole discretion, terminate, change, modify, suspend, make improvements to or discontinue any or all aspects of the service, temporarily or permanently, at any time with or without notice.
Can Journeys see your submission?
If your Submission is selected by Journeys to be used, it may be displayed for other users to see, together with your name and associated profile information (such as your handle and profile picture). Journeys is under no obligation to display, feature or use any Submission, but may do so at its sole discretion.
How to get a QR code for Happy Returns?
Get a QR Code below. Step 1. Start your exchange or return online using the Happy Return portal below and follow the prompts. Happy Returns will email you a digital QR code for processing. Start a Return. Step 2.
Can you return a QR code at Happy Returns?
Once an associate at the counter scans your QR code, we'll issue a refund to the original form of payment... Did we mention there are no return or exchange fees with a Happy Returns QR code? If you run into any hiccups along the way, please reach out to us!
Can you return a Journee collection?
Journee Collection products purchased from other retailers must be returned to the store from which it was originally purchased. These returns are subject to the return policy of the selling retailer.
How long does it take for Journeys to return shoes?
Journeys gives its customers 365 days to return their shoes, clothing, or accessories for a refund or exchange if they:
Why doesn't Journeys send invoices?
For online orders, Journeys doesn’t send printed receipts or invoices anymore because they want to go green. The order confirmation number you received in your email is enough for returns.
Can you return an item to Journeys?
How To Return an Item to Journeys. Returning an item can be troublesome, including the disappointment factor of the item not meeting your expectations. Journeys offers you the option to return unsatisfactory products in person or by mail, but each option has its disadvantages.
