Returns & Exchanges
- Free Online Returns. You may return any PUMA products in their original, unused condition for a full refund within 45 days of purchase.
- Returns to PUMA Retail Stores. You may return any PUMA merchandise to any of our PUMA stores in Canada. ...
- Refunds. ...
- Return Exceptions. ...
- Additional Notes. ...
- Exchanges. ...
Full Answer
What is Puma's return policy for online orders?
Flawed or defective products purchased online can be returned within 1 year of the order. Whilst it is free to return your goods to PUMA, the original cost shipping is non-refundable. Any items purchased in store must be returned back to the original store of purchase.
Can I exchange a product purchased from a puma retail store?
If the product is purchased from a PUMA retail store, please address this matter with the store from which the item was originally purchased. Retail sales associates are extremely knowledgeable about our products and will be able to assist you. Exchanging products is not possible.Please enter a new order in the PUMA Online Shop.
Why has my Puma discount code not been applied?
If the code is invalid, expired or you have not placed the correct products in the shopping bag, the discount will not be applied. Please refer to our Terms and Conditions for more information. How can I redeem a PUMA Gift Card? You can enter your Gift Card information during checkout under the Payment Information section.
How much is economy shipping for Puma?
All orders placed on us.puma.com that ship within the 48 Contiguous U.S. states are eligible for free economy shipping when you spend $50 or more (pre-tax). Orders shipping to APO/FPO addresses, Alaska, Hawaii, Puerto Rico, and other overseas U.S. Territories are subject to a $15.00 standard shipping fee.
What is the return policy for Puma?
We are happy to offer free online returns for orders placed on puma.com within 45 days of purchase. You may return your PUMA products* in their original, unused condition for a full refund. *Excludes gift cards, bodywear, face masks and customized products.
Can you exchange items after 30 days?
If it's broken After 30 days, the retailer can give you a repair or fair replacement, but you're not entitled to a refund.
Can I return on running shoes after wearing them?
Because return policies vary, wear the shoes indoors or on the treadmill for the first several wearings. If you find any discomfort in wearing them, return them. This may include the shoes being too tight, too loose, blisters, pain from the shoes rubbing in the wrong place, new knee pain, etc.
How do I return an item to a store?
Tell the clerk you want to return the item. Go to the returns department if there is one, or to a cashier. Smile and explain that you want to return an item and why. Remember to be friendly.
Can stores refuse a refund?
It depends on your reason. If an item is faulty or has broken - in other words, doesn't comply with the Sale of Goods Act - then the retailer has a duty to offer a refund, exchange or repair. But if you simply don't like the purchase, then that's not a good enough reason.
How long do you have to return an item?
Most sellers give instructions on how to return items, and often include returns labels with your order. You usually have 14 days to return the item after telling the seller - check your terms and conditions for how long you have.
Do I need the box to return shoes?
You should always expect goods to be returned in the original packaging only. Most people just slap the return label on the external box, in this case a shoe box.
How do you tell if a shoe has been worn?
Take your shoes off your feet and set them side by side on a level surface. Get down so your eyes are level with the surface and check to see if there's a visible slant to the soles at the heels. If there is, you've got a worn out pair of shoes on your hands.
What do shoe stores do with returns?
If you are not satisfied with your purchase and it's still in original condition you may send it back for free, without hassle, within 30 days of receipt. Simply click here and print your free return label via the ShoeStores.com Returns Portal.
Is it illegal to return used items?
Returning Worn Items So if you are asked about whether an item was worn, and say yes, and the return is still accepted, you generally do not have to worry about arrest (frequently, stores will make exceptions if a consumer is honest and the goods still look new).
What do you say when returning an item?
Smile and say, "Hi, I want to return this item which I bought last week." Show the clerk the item and your receipt. Don't delay returning the item. Some stores allow returns but only for a certain amount of time. For example, many stores only allow returns within 14 days of the purchase.
Can a store tell if an item was purchased there?
In most cases a bar code does not provide information concerning where a product was purchased. The most common bar code is the UPC code, found on all packaged goods at grocery stores. It only identifies the product (first five digits) and the company (second five digits).
How can I return my product in Flipkart after 30 days?
Log in to Flipkart, go to the My Order page, and click on the Return button to initiate a request. On the Flipkart My Order return page, you can select the reason for the return from the dropdown menu. Select the Flipkart item return reason details and add any comments as applicable.
What does it mean to return within 30 days?
"A 30-day return policy" means that if you return the goods to the store within 30 days, the store will give you your money back. If you bring the goods back after 30 days, then it is too late.
Can I exchange an item without a receipt?
What if I don't have the receipt? If you can't get hold of the receipt and you're taking an item back simply because you don't like it, the retailer is under no legal obligation to give you a refund – but the retailer may offer you an exchange or a credit note.
Can I return something to Argos after 30 days?
How long do I have to return an item? Ordinarily, the Argos returns policy is reasonably straightforward. You have 30 days to return an item purchased either online or in-store at Argos; once those 30 days have expired, you're out of luck.
Returns of In-Store Purchases
The company refunds credit card payments to the original payment method. The vendor reimburses you with a PUMA Gift Card if you paid via:
Does the PUMA Return Policy Allow Product Exchanges?
Direct product exchanges aren’t possible. You must return the merchandise and place a new order.
Request a Return With DoNotPay
If the PUMA return procedure makes you second-guess your intentions, don’t give up yet. Use DoNotPay—the world’s first robot lawyer—and complete the process in no time. Here’s what you have to do:
Can I Use DoNotPay To Send a Return Request to Any Merchant?
You can file a return request to any seller with DoNotPay’s help. Refer to the table below to decipher the return policies of some well-known retailers and brands:
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How long does it take for a Puma credit to reflect in your bank account?
Puma Credits- Refunds will be initiated in 24 hours, Credits shall reflect in your registered account within 2 working days .
Does the warranty cover a shoe?
The warranty does not cover damage caused by improper care, misuse, accident or neglect. The warranty does not cover the laces of the shoe. The warranty does not cover induced tears, fading due to detergents etc. The warranty does not cover for products in used condition and has surpassed the warranty period.
Easy free returns
Create a returns request within 50 days of the order date and We’ll send you a return label.
Things To Know
If your order was made more than 50 days ago, contact us for help with returns.