K Series Parts does not refund or reship product for claims that are denied by the shipping company. RETURN AND EXCHANGE POLICY K Series Parts will accept most unused merchandise in brand new condition up to 30 days from purchase. Returns are not accepted without a valid Return Authorization Number (RMA).
Who issues K series parts?
K Series Parts Gift Certificates are issued by K Series Parts, a Colorado corporation. When you purchase, receive or redeem an K Series Parts Gift Certificate, you agree that the laws of the State of Colorado, without regard to principles of conflict of laws, will govern these Gift Certificate terms and conditions.
Is K series part responsible for lost items?
K Series Parts is not responsible for items that are lost or stolen upon delivery to the shipping address requested. Please be sure to verify that the shipping address requested is accurate and secure. You are responsible for contacting K Series Parts and the shipping company within 48 hours of delivery for lost or damage claims.
Can K series parts be returned?
K Series Parts has the right to refuse any return, exchange or warranty claim if, in our opinion, the merchandise was used, handled, packaged, or shipped improperly by the customer. If non-returnable merchandise is received it will be returned at your expense or destroyed.
Is there a 30 day warranty on overstocked items?
Open-Box, Clearance and Overstocked items are not covered by any type of 30-day warranty or satisfaction guarantee. Products indicated as being Special Order are not eligible for returns or exchanges. The buyer assumes responsibility that the items ordered will fit their needs.
Can you return a kit/combo?
Individual items inside a kit/combo cannot be returned separately. Electronics (including Tuning Devices), Engine Internals, Transmission Internals, Gift cards and any other electronic documents are not eligible for return and sales on these items are considered final sale.
Can you return a race car if you have a restock fee?
If a restock fee is applied it may also limit your refund options as store credit only. Due to the dangerous and stressful nature of racing and performance vehicles , no returns will be accepted on opened, installed, or otherwise used products.
Can gift certificates be cancelled?
Gift Certificates will be canceled if credit card information is not correct or fraudulent payment is used . Gift Certificates must be redeemed through the K Series Parts website, toward the purchase of eligible products. Purchases are deducted from the Gift Certificates balance.
How long does it take to get an RMA from a company?
A Return Merchandise Authorization (RMA) form is required for all returns. Customers must contact us within 30 calendar days of delivery date to receive an RMA, unless it is concerning incorrect, missing, damaged, or defective parts. Please see "when do I need an RMA?" for details. To obtain an RMA form, please contact us through email. Our RMA agents will respond back in 24 to 48 hours. We require this time to investigate and resolve the situation accordingly before we can send an RMA form.
What to do if shipping damages are verified?
If shipping damages or manufacturing defects are verified: (1) Retain all boxes and packaging materials - the carrier reserves the right to inspect these items before approving your claim. The customer may be responsible for bringing the package to your shipping carrier for inspection.
