kays jewelers return policy

by Bernadine Quitzon Jr. Published 2 years ago Updated 1 year ago

Return By Mail

  • If there is damage to an item upon delivery, call our contact center immediately at 1-800-527-8029 for assistance.
  • Please read the information on your original packing slip.
  • Pack the item securely. ...
  • If you do not have your original packing slip, please provide us with your name, address, phone number, email address, and order number.

More items...

Full Answer

Does Kay Jewelers buy back jewelry?

The owner of Zales and Kay Jewelers will no longer buy diamonds and other precious gems originating in Russia – a surprise reversal that comes as companies around the world cut ties in response to the invasion of Ukraine.

Does Kay Jewelers replace lost jewelry?

Kay's gemstone guarantee states, "We will replace, free of charge, any diamond, emerald, ruby or sapphire covered by this Guarantee if it chips, breaks, or is lost from its original setting during normal wear." Other customers have complained that when Kay fixes their rings, they end up with a worse diamond than before.

Does Kay Jewelers fix jewelry?

When a piece of jewelry becomes part of your life it is natural for the metal to wear down over time, prongs to become loose or chains to scratch or break. That's why we offer KAY jewelery repair for routine services or custom design. Come in anytime for an assessment.

Does Kay Jewelers have layaway?

Layaway plans at Kay Jewelers are for in-store purchases only. The company offers a 90-day program with a 20 deposit requirement and only full-priced items can be put on layaway. Receive The Product Once All Paid Off. For a number of jewelry stores with layaway options see our list of more than 20 places that offer it.


What is Kays Jewelers return policy?

Returning your KAY purchase is easy. Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. If you'd rather exchange your purchase for something new, great!

Can you take jewelry back to KAY?

If you purchased your item online, you can return your item to any KAY or KAY Outlet store. If there is no store near you, you may return the item by mail. Returns to the store must include the original packing slip with the item.

Do jewelry stores take returns?

Most jewelers accept returned, unworn engagement rings for 30 days from the date of purchase.

Can you return a ring that has been resized?

Returning resized or repaired rings will depend on the company, but many will allow it as long as there is no other signs of wear and it is returned within the specified return period. Always approach the relator about any repairs necessary before looking elsewhere.

Do Kay Jewelers have real diamonds?

They sell diamond rings, earrings, necklaces, bracelets and many other types of jewelry. It has been reported by many customers that their diamonds are not real and are actually just costume jewelry (fake).

Can I take back an engagement ring?

Treating Engagement Rings as Conditional Gifts If the event doesn't occur, then the gift-giver has the right to take the gift back. Many courts classify engagement rings as a conditional gift and award the engagement ring to the giver in broken engagement cases.

What do I do if I don't like my engagement ring?

Exchange or Return It. If your partner purchased the ring new, head back to the jeweler together. You could keep the center stone and have it changed to a different setting, or spend the afternoon trying on rings together until you find a completely new style that you both love.

Can you return an engagement ring if it doesn't fit?

If your gorgeous new rock is a little off in size, don't worry! Engagement ring resizing is quite common. If the ring doesn't fit, it's time to head back to the jeweler to have your ring resized.

Can you return earrings?

Earrings, make-up and toiletries: these items can't be returned for hygiene reasons and this may be extended to items such as underwear and swimwear.

What is the best way to sell jewelry?

Selling your jewelry in person to a local shop may still be the best way to get the most money out of it. Here, too, you have lots of options, including coin shops, pawnshops, consignment shops and jewelers. The American Gem Society provides a list of local jewelers who buy jewelry.

Is Kay Jewelers good quality?

They are considered to be one of Sterling Jewelers' premium brands, however while the prices are certainly on the premium end of the jewelry spectrum, the quality of their diamonds is well below par.

Does Kay Jewelers offer free shipping?

Yes. As of -, Kay Jewelers does offer free shipping policies. View the discussion thread for more details.

Does Kay Jewelers offer free returns & exchanges?

Yes. As of March 16, 2021, Kay Jewelers does offer free return policies. View the discussion thread for more details.

Does Kay Jewelers offer international shipping?

No. Based on our last check on March 16, 2021, Kay Jewelers was not offering international shipping policies. Check the full discussion for updated information.

Does Kay Jewelers offer curbside pickup?

No. Based on our last check on March 16, 2021, Kay Jewelers was not offering in-store pickup. Check the full discussion for updated information.

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z 1 2 3 4 5 6 7 8 9