Returns Policy DTLR-VILLA want you to be fully satisfied with your purchase. If you are not satisfied with your purchase, you have 30 days from the date on your receipt to request a full refund of the purchased price. Returns will only be accepted if items are in a new and unused condition with the original packaging and tags.
Full Answer
What is the return policy at DTLR?
Returns Policy. DTLR wants you to be fully satisfied with your purchase. If you are not satisfied with your purchase, you have 30 days from the date on your receipt to request a full refund of the purchased price. Returns will only be accepted if items are in a new and unused condition with the original packaging and tags.
Who is DTLR/Villa?
DTLR/VILLA is one of the country's most successful lifestyle retailers with over 250 stores in 19 states. In fusing together our passion for fashion, entertainment, sports, and community empowerment, there is no doubt we run the streets. Loading nearby stores...
What happens if DTLR can’t fulfill my order?
If DTLR can’t fulfill your entire order we will refund you for the items that have not shipped. PayPal orders will be refunded to your PayPal account. Credit card orders will be refunded back to your card.
How long does DTLR take to process a refund?
Allow up to 10 business days for your money to be refunded back to your card which is dependent upon your bank. Online returns must be processed within 30 days of the receipt. All items being returned must be placed into a box and returned back to DTLR.
How long does it take to get a return from DTLR?
What is package item?
How long does it take for a credit card to be refunded?
What is DTLR return policy?
DTLR wants you to be fully satisfied with your purchase. If you are not satisfied with your purchase, you have 30 days from the date on your receipt to request a full refund of the purchased price.
How long do you have to return shoes?
You can only return them for refund or exchange if they are unworn, in the original product packaging, and you have the receipt or invoice. While they say you can return items for any reason for up to 60 days, they can't appear to have been worn.
Is DTLR and Villa the same?
and Goode Partners LLC completed a transaction that will merge DTLR, Inc. ("DTLR") and Sneaker Villa, Inc. ("VILLA") to form a leader in lifestyle footwear and apparel retailing.
What does DTLR store stand for?
Downtown Locker RoomDTLR, formerly Downtown Locker Room, specializes in trendy footwear, apparel and accessories and store formats designed to have a high-energy atmosphere with the look and feel of an independent retailer.
Can I exchange my shoes without a receipt?
If you don't have a receipt, try to make the return within 30 days and the company may be able to find your purchase in its system if you used a debit or credit card for the transaction. You'll need to show ID to return items without a receipt.
Do I need the box to return shoes?
You should always expect goods to be returned in the original packaging only. Most people just slap the return label on the external box, in this case a shoe box.
Is DTLR a black owned business?
Black History Month Spotlight: DTLR's Antonio Gray Has Been Creating Inroads for Black-Owned Businesses His Whole Career.
Does JD Sports own DTLR?
JD Sports Fashion has transferred the ownership of Baltimore-based retailer DTLR Villa to its U.S. unit to align all its businesses under one entity. JD acquired DTLR in February for $495 million with the deal following the purchase of Shoe Palace in December.
Did DTLR buy Villa?
Originally named Downtown Locker Room, the company later re-branded as DTLR and in 2017 merged with Sneaker Villa Inc. “We are delighted that this transaction, which gives us an enhanced presence in the north and east of the United States, has now formally completed,” says Peter Cowgill, executive chairman of JD.
Who is DTLR owned by?
Currently, majority-owned by BRS & Co. and Goode Capital, DTLR was founded in 1982. Originally named Downtown Locker Room, the company later re-branded as DTLR and, in 2017, merged with Sneaker Villa Inc, previously based in Philadelphia.
Who owns Villa clothing store?
Led by CEO and shareholder Jason Lutz, son of founders Chris and Ruth Lutz, Villa has established itself as one of the premiere lifestyle footwear and apparel retailers in several key Northeastern and Midwestern markets.
Who is the owner of Sneaker Villa?
It merged with Philadelphia-based Sneaker Villa in 2017 and is now majority-owned by BRS & Co., a New York-based private equity investment firm, and Goode Capital.
What is Shoe Dept return policy?
Customer Return Policy Within 30 days of receipt of your shipment, you may return unworn merchandise in the original box/package for a full refund. We'll even refund the shipping cost if the return is a result of our error or a manufacturer's defect.
Can you return worn shoes Big 5?
If you are not satisfied with your purchase, simply return to any Big 5 Sporting Goods store in accordance with the following policy. Items must be in original, unworn, unopened, and saleable condition. Proof of purchase is required for all refunds.
Can I return Nike shoes after wearing them?
Can I Return Shoes That I've Worn? YES. As a matter of fact, Nike encourages you to take your shoes for a “trial run” and if you're not completely satisfied they'll give you a FULL refund. This applies to ALL items, not just shoes.
What is JD Sports return policy?
Items purchased online at JDSports.com can be returned in any JD Sports store or by mail within 45 days of the original purchase. Returned items may be exchanged when returned in store. Items returned by mail may not be exchanged.
Contact Us – DTLR
The destination for new footwear, apparel, releases and more. Shop the latest trends from top brands like Nike, Jordan, Adidas, Puma, and The North Face. Free Shipping on all orders.
DTLR Corporate Office & Headquarters
Note: This is not to be used to contact DTLR Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about DTLR. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information.
Customer Service – DTLR
Frequently Asked Questions Our customer service team is available Monday-Friday from 8 AM - 8 PM (EST) and Saturday from 9 AM - 2 PM (EST). We are closed for New Year’s Day, Martin Luther King Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve and Christmas Day. Contact Us: custserv@dtlr.co
DTLR Store locator - store list, hours, locations | Search 4 Stores
DTLR located in Ford City Mall. 7601 S. Cicero Avenue, Chicago, Illinois - IL 60652
How long does it take for DTLR to adjust price?
DTLR will provide a price adjustment if the price was lowered within 10 days of the purchase.
How long does it take to redeem a gift card?
Please allow up to 48 hours for Online Gift Cards to be redeemable online or in-store.
How long does it take to get a ship to store order?
Ship to Store orders must be picked up within 21 days upon store delivery. When your order is ready for pickup you will receive an email with your pickup PIN. It is required to show both your photo ID and PIN to receive your online purchased order in store.
Is DTLR responsible for lost packages?
Please note, DTLR.com is not responsible for lost, missing or stolen packages once the courier has picked up the package from our facility and is in route. DTLR customer service will assist you in filing a claim with the courier.
How does DTLR deliver notice?
DTLR Inc. may deliver notice to you by means of electronic mail, a general notice on the site, or by written communication delivered by first class U.S. mail to your address on record in DTLR Inc.'s account information.
How many messages can you receive in a month with DTLR?
2. Message Frequency: The SMS Program is a subscription-based program and SMS Program participants will receive a maximum of 12 messages per month. DTLR will occasionally offer the option to opt-in to additional mobile messages for specific promotions for a specified amount of time.
How to stop receiving DTLR text messages?
6. To Stop Messages or Opt Out: To stop receiving DTLR Mobile text messages, reply STOP to any DTLR text message, Text STOP to 40558, or contact the DTLR Customer Service team at 844-788-4552. If opting-out via a STOP reply message, you consent to receive an additional text message confirming your opt-out request. Please allow up to five (5) business days to process your request.
How old do you have to be to win a DTLR radio?
Participants in a DTLR Radio promotion, resulting in a prize or award, must be 21 years or older to win, unless otherwise specified. Satisfactory proof of identification and age must be presented before claiming a prize. A person cannot enter on behalf of another person.
What happens in a tie on DTLR radio?
In the case of a tie, DTLR Radio reserves the right to choose the winner by any method it deems appropriate.
What is prohibited on DTLR?
Harassment in any manner or form of the site, including via e-mail and chat or by obscene or abusive language is strictly forbidden. Impersonation of others, including a DTLR Inc. or other licensed employee, host, or representative as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through this site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or organization.
Is DTLR under any obligation?
DTLR Inc. is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments.
How long does it take to get a return from DTLR?
Online returns must be processed within 30 days of the receipt. All items being returned must be placed into a box and returned back to DTLR. If you purchase footwear the shoe box must go into another box and the shipping labels must go on the outside of the box.
What is package item?
Package item (s) in original packaging along with the invoice that was in the box.
How long does it take for a credit card to be refunded?
Allow up to 10 business days for your money to be refunded back to your card which is dependent upon your bank.
