All other unworn, unused items you would like to return for a full refund must be sent back to the Kendra Scott distribution center within 30 days of receipt of product in original packaging with tags on. Kendra Scott, LLC provides FREE RETURN SHIPPING for eligible items.
Full Answer
How do I return or exchange an item at Kendra Scott?
For any inquiries concerning returns or exchanges, please contact Customer Service via email at service@kendrascott.com or by phone 866-677-7023 Monday – Sunday 8am – 5pm CT. Eligible items may also be returned at your nearest Kendra Scott store for exchange or store credit only within 30 days of receipt.
What is Kendra Scott's return policy for fine jewelry?
All returns of fine jewelry must be securely packaged (preferably in the original jewelry box) and must include a completed repair form filled out by a sales associate or customer service representative. Please contact Customer Service to request a repair form or visit your closest Kendra Scott store.
How do I request a repair for my Kendra Scott product?
Please contact Customer Service to request a repair form or visit your closest Kendra Scott store. Please allow 15-20 business days for your repairs to be complete. Business days are Monday-Friday, excluding federal holidays.
How do I contact Kendra Scott in another country?
If you have an item needing repair or are located in another country, please contact Customer Service (service@kendrascott.com), and we will be happy to look into your options. What is the closest Kendra Scott near me?
Do you need a receipt to return at Kendra Scott?
KENDRA SCOTT PURCHASES MADE ONLINE AND SHIPPED TO HOME All other unworn, unused items you would like to return for a full refund must be sent back to the Kendra Scott distribution center within 30 days of receipt of product in original packaging with tags on.
Can you return something at Kendra Scott?
If you have made a purchase in a Kendra Scott retail store and the item is eligible for return, you can bring to your nearest Kendra Scott store for exchange or store credit only within 30 days of purchase.
Does Kendra Scott replace tarnished jewelry for free?
If within one year of the original purchase date a Kendra Scott Fine Jewelry piece fails during normal wear because of a defect in material or workmanship, we will repair with like quality materials at no cost.
Why is my Kendra Scott Ring turning my finger green?
It is the copper that is causing the tarnishing. Take it off when you wash your hands or before moisturizing, and it'll slow down the tarnishing. Thank you for your review!
Do Kendra Scott necklaces tarnish?
According to Jewelry Shopping Guide, Kendra Scott's 14k solid gold necklaces are resistant to tarnishing. This makes these pieces ideal for everyday wear. However, some sterling silver pieces will tarnish regardless of quality. Use a soft polishing cloth to easily remove tarnishing without scratching the metal.
What is Kendra Scott jewelry made of?
Kendra Scott's jewelry pieces are designed in Austin, Texas—and are made of fine materials like gold, silver and rhodium along semi-precious gemstones. Most of these highlight the beauty of natural stones, with filigree detailing and geometric shapes.
Why are Kendra Scott necklaces so popular?
Trending Now. In fact, according to the brand, the style is so popular that more than one Elisa necklace sells every minute. It's been a best-seller for the brand since its debut in 2014, but due to its beautifully simplistic design, Scott understands the wide fan base.
Are Kendra Scott stones real?
Kendra's opal are synthetic lab-grown. The stone takes 12 to 24 months to develop and the color is never dyed. Each stone has reflections of aurora borealis with deep sparkle and has the properties of genuine opal.
How do you fix a tarnished Kendra Scott necklace?
You can disinfect a necklace by preparing a cleaning dip with a mix of hot water and a couple teaspoons of baking soda and salt. Place the necklace in the mixture until the tarnish dissolves. Afterward, rinse the piece with water and dry it with the cloth. Shop a full collection of Kendra Scott jewelry right here!
Does Kendra Scott use sterling silver?
Our collection of Sterling Silver Necklaces is made to be styled for a lifetime. Choose from a variety of shapes, styles, and lengths to find the perfect piece for yourself or to gift a loved one. Wear a Sterling Silver Necklace by itself, or pair it with another accessories to make an effortless statement every time.
Can I use my birthday discount for Kendra Scott online?
P.S. To redeem your Kendra Scott birthday discount, you'll need to present a valid ID in-store or use your unique discount code online. And of course, this offer can only be used once a year and cannot be combined with other offers. Be an insider!
How long is the Kendra Scott Elisa necklace?
17 inchesJewelry InformationBrand, Seller, or Collection NameKendra ScottItem Length17 inchesHeight0.4 inchesWidth0.7 inchesLength14 inches8 more rows
Can I use my birthday discount for Kendra Scott online?
P.S. To redeem your Kendra Scott birthday discount, you'll need to present a valid ID in-store or use your unique discount code online. And of course, this offer can only be used once a year and cannot be combined with other offers. Be an insider!
How long are Kendra Scott necklaces?
14 inchesJewelry InformationBrand, Seller, or Collection NameKendra ScottHeight0.4 inchesWidth0.7 inchesLength14 inchesChainOther8 more rows
Who is Kendra Scott?
Kendra Scott is the founder, executive chairwoman and lead designer of billion-dollar jewelry brand Kendra Scott. Based in Austin, TX, Kendra continues to lead her company on the foundation of three core pillars: Family, Fashion, and Philanthropy.
Is Kendra Scott International?
Kendra Scott has partnered with Borderfree to provide international shipping to more than 175 countries. Borderfree is a groundbreaking global e-commerce company that allows us to show all our prices in your currency and lets us take advantage of a fast, reliable shipping network.
Everything You Need To Know About the Kendra Scott Return Policy
Kendra Scott offers a 30–day return deadline for all items bought in store or ordered online. If you honor that deadline, the store will give you a possibility of exchange or store credit.
How To Return Kendra Scott Online Purchases
You can return a Kendra Scott online purchase via mail. Kendra Scott offers free shipping for items that qualify for a return. The store provides a prepaid return shipping label with every purchase.
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You don't have to waste time navigating the Kendra Scott return policy and trying to follow complicated return procedures. If you sign up for DoNotPay, we'll handle the entire process for you.
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What are the terms and conditions of Kendra Scott?
These Terms and Conditions ("Terms”) govern your use of any websites, electronic and text messages, and social media pages operated, directed by or otherwise maintained by Kendra Scott, LLC, its parent companies, subsidiaries and affiliates (collectively “Kendra Scott” or “we”) that display or link to these Terms (the “Sites”) and any Kendra Scott purchases made by you through the Sites and/or your visit to or purchase from one of our retail locations. You agree to these Terms and to our Privacy Policy by your access or use of the Sites and any of the services offered by Kendra Scott, including your purchase from the Sites or one of our retail locations, whether or not you are a registered user of the Sites.
How long do Kendra Scott gift cards last?
Kendra Scott E-Gift Cards and physical gift cards (collectively, “Gift Cards”) can be redeemed online or in any Kendra Scott Retail Location and expire five (5) years from purchase. Gift Cards cannot be returned or redeemed for cash value, reloaded with additional value, resold or transferred for value, except where required by law. Gift Cards cannot be used to purchase other Gift Card (s). No sales tax will be charged on the purchase of a Gift Card. Gift Cards cannot be purchased or redeemed outside of the United States. Promotions and other special offers do not apply to the purchase of a Gift Card. Kendra Scott will not replace lost or stolen gift cards without satisfactory proof of purchase.
How long does it take to get a free repair from Kendra Scott?
If you purchase a Kendra Scott Fine Jewelry piece (made of 14k gold) from www.kendrascott.com or at any of the Kendra Scott retail locations, you are eligible to receive a free repair within one year of the original purchase date. If a Kendra Scott Fine Jewelry piece fails during normal wear within one year of the original purchase date due to a defect in material or workmanship, as solely determined by Kendra Scott, we will repair the Kendra Scott Fine Jewelry piece with like quality materials at no cost. If a Kendra Scott Fine Jewelry piece is damaged after the first year, we will facilitate repairs with like quality materials at an additional cost. Any decision to repair a piece of Kendra Scott Fine Jewelry is subject to review and in Kendra Scott’s sole discretion, and Kendra Scott may refuse to repair any piece of jewelry for any reason whatsoever. You must provide us with a valid proof of purchase to receive a repair.
How to exchange items without going to a store?
To exchange an eligible item without going to a store, simply return it to the Kendra Scott distribution center by using the pre-paid, pre-addressed return shipping label included with your order and place a new order for the item you want.
What happens if you believe a site infringes copyright?
If you believe any Content on the Sites infringes your copyrights, you may request that we remove the Content from the Sites (or disable access to that Content) by contacting our Designated Agent (identified below) and providing the following information pursuant to the Digital Millennium Copyright Act, 17 U.S.C. § 512 (the "DMCA"):
Does Kendra Scott offer a discount?
Kendra Scott offers a 15% discount to healthcare works, teachers, military and first responders every day in a Kendra Scott store only with a valid photo ID. When redeeming, the customer eligible for the discount must be present at the time of redemption and present a valid photo ID in-store. This discount is non-transferable and voidable if transferred prior to redemption. This discount may not be applied to previous purchases, fine jewelry, sterling items, vermeil items, gift sets, gift card purchases, sales tax or shipping charges. It cannot be combined with other offers or with a Kendra Gives Back event. If we determine that you have misused your service discount, we reserve the right to refuse or cancel any future orders and to cancel your account.
Can you use birthday discount on Kendra Scott gift cards?
The Birthday Discount is not valid on the purchase of gift cards, gift sets, jewelry accessories, nail lacquer, Kendra Scott branded merchandise, masks, apparel, or items with an associated giveback. You may only use your Birthday Discount one time per calendar year. All purchases made with the Birthday Discount are final sale and are not eligible for return or exchange.
Jewelry Care
Protect the plating of your jewelry by removing it when washing your hands, swimming, exercising, cleaning and before applying any kind of personal body product. Maintain your jewelry’s shine by avoiding contact with agents such as soaps, perfume, lotion, makeup, hair & cleaning products, etc.
Fine Jewelry Care
Wash your Kendra Scott Fine Jewelry with gentle hand soap, rinse well and dry completely with a soft cloth. Using jewelry dips or polishes is not recommended as they may contain harsh abrasives. Maintain your jewelry’s shine by avoiding contact with agents such as perfume, lotion, makeup, hair & cleaning products.
Fine Jewelry Repair Policy
If within one year of the original purchase date a Kendra Scott Fine Jewelry piece fails during normal wear because of a defect in material or workmanship, we will repair with like quality materials at no cost.
