Full Answer
How do I know which Kérastase products are right for me?
For the most accurate recommendation of which products are most suited to your hair type, we recommend visiting a Kérastase Consultant Stylist. All are professionally trained on the diagnosis of the hair and scalp and can advise you on which Kérastase products most meet your needs.
Are Kérastase products hypoallergenic?
Kérastase does not test for or claim that our products are hypoallergenic. If you have a specific allergy, please contact us or the L'Oréal Consumer Affairs department at 877-748-8357 to determine if a product is suitable for use. Are there any restrictions for using Kérastase products, for instance when pregnant or on medication?
Where does Kérastase ship to?
Currently, Kérastase ships to the contiguous 48 U.S. states, plus Alaska and Hawaii as well as U.S. territories (such as Puerto Rico and Guam). Shipments to international destinations is not available. In order to make purchases at Kérastase, you must have both a shipping address and credit card billing address within the United States.
How to contact Kérastase for return?
How long does it take for a refund to be processed?
About this website
Can I return Kérastase products?
Returns. At Kérastase, we appreciate your business and stand behind the quality of our products. If for any reason you are not completely satisfied with your purchase, you may return it within 30 days of purchase with your original receipt.
Is Kérastase high end?
Kérastase is the world's leading luxury professional haircare brand. For over 55 years, it has built its reputation on delivering exceptional performance on scalp and hair through exquisite products and bespoke in-salon treatments.
Is Kérastase worth the hype?
I'm not sure how this happened, but over the last few years or so… I've become obsessed with one of the most expensive hair care brands out there. It started when I bought some shampoo and conditioner on Rue La La a few years ago.
How long do Kérastase products last?
Opened. Once a hair product has been opened, it will last between 12 to 24 months (or 1 to 2 years). However, we recommend using opened products quickly, preferably within 12 months if possible.
Does Kérastase really work?
The Results: We used this in conjunction with the Kerastase Anti Hair-Fall Shampoo (mentioned above) and over a month's course of use, we noticed significantly lesser hair loss and stray hair strands lying around. Verdict: Worth a try if you are struggling with hair loss or poor scalp health.
Is Kérastase owned by Loreal?
The Right Brain responds: In case you haven't read our post on “Who's Who in the Cosmetic Industry,” Kerastase is owned by cosmetic giant L'Oreal who markets a variety of brands at different prices.
Why is Kérastase so good?
By having proper ingredients instead of chemicals, Kérastase nourishes hair beneath the surface and encourages hair growth, resulting in the healthiest hair possible. Products by Kérastase are trusted by many hairdressers when washing and styling hair.
What is the difference between Kérastase and L Oreal?
To be short, Kérastase is the high-end luxury line of L'Oréal Paris. While the L'Oréal brand itself is more affordable and also offers similar products in terms of quality.
Is Kérastase good for hair loss?
The serum improves fibre resistance to help minimise hair fall and increase fibre strength. If you're experiencing intense periods of hair fall, your best bet would be to opt for Kérastase Genesis Ampoules Cure Fortifiante Anti-Chute, our anti hair-fall intensive cure.
How long does it take for Kerastase to work?
According to Kerastase educator Tara Benedetti, after just one in-salon treatment, Extentioniste reduces breakage by a whopping 98% and split ends by 78%. On top of that, regular use of the shampoo, conditioner, serum and mask over a three-month period will result in up to 4 centimetres of additional growth.
CAN expired hair products cause hair loss?
Expired shampoo may also cause irritation or itchiness to your scalp and eyes owing to the chemical change and allergens. You may get a scalp infection in the worst-case scenario, depending on the bacteria's virulence factors. This infection may lead you to have patchy hair loss or get some gruesome wounds.
When should you throw out hair products?
If the hair product doesn't have an expiration date or a PAO symbol, then it's best to just throw it away at least 12 months you've opened it.
Is Kérastase good for your hair?
By having proper ingredients instead of chemicals, Kérastase nourishes hair beneath the surface and encourages hair growth, resulting in the healthiest hair possible. Products by Kérastase are trusted by many hairdressers when washing and styling hair.
What is the difference between Kérastase and L Oreal?
To be short, Kérastase is the high-end luxury line of L'Oréal Paris. While the L'Oréal brand itself is more affordable and also offers similar products in terms of quality.
Is Kérastase good for hair loss?
The serum improves fibre resistance to help minimise hair fall and increase fibre strength. If you're experiencing intense periods of hair fall, your best bet would be to opt for Kérastase Genesis Ampoules Cure Fortifiante Anti-Chute, our anti hair-fall intensive cure.
Is Kérastase treatment good for hair?
Kerastase can also reconstruct your hair and make it denser immediately, which will protect it from future damage and make it appear thicker and fuller than before. Many people experience 50% less breakage during brushing, simplified styling, more manageability, and better overall texture, as well.
Why is Kérastase price reduced?
Because we want your hair to look and feel its best, we are reducing the prices of our iconic products so you can experience the full Kérastase transformation. Our price reduction is an effort to make our essential three step regimens more accessible to women across the United States.
What are the steps necessary to carry Kérastase in my salon?
If you are interested in joining our elite group of salons, please visit our Professional Website at: www.kerastasepro.com
How will I know that my order was received?
An order confirmation will appear as the last step in your order process. Shortly after, you will receive an e-mail confirmation with an order number and summary of your order.
What is your exchange and return policy?
If you are unsatisfied with a product, you may exchange or return it within 30 days of purchase with your original receipt. We cannot accept returns on overly used products. Shipping and handling are not included in refunds.
Are Kérastase products hypo-allergenic?
Kérastase does not test for or claim that our products are hypoallergenic. If you have a specific allergy, please contact us or the L'Oréal Consumer Affairs department at 877-748-8357 to determine if a product is suitable for use.
Are there any restrictions for using Kérastase products, for instance when pregnant or on medication?
There are no specific restrictions for using our products. However, you should always consult your doctor for questions or concerns.
Where can I purchase products for my salon?
If you are interested in joining our elite group of salons, please visit our Professional Website at: https://www.kerastasepro.com
How can I review my orders?
Once you have placed an order, you can review its status at any time under My Account Profile. To review past order history, go to My Account Profile then Order History. This screen will display all orders you have placed with Kérastase and will include order numbers and confirmation dates.
How will I know that my order was received?
An order confirmation will appear as the last step in your order process. Shortly after, you will receive an e-mail confirmation with an order number and summary of your order.
Are Kérastase products hypo-allergenic?
Kérastase does not test for or claim that our products are hypoallergenic. If you have a specific allergy, please contact us or the L'Oréal Consumer Affairs department at 1-866-537-2782 to determine if a product is suitable for use.
Does Kérastase test on animals?
We are happy to confirm that the L'Oréal group of companies, which includes Lancôme, Redken, Garnier, Ralph Lauren, Giorgio Armani, Biotherm, Kérastase, and Vichy, as well as L'Oréal, has carried out no animal testing since 1989 on the entire range of its products. This decision was undertaken within the framework of our fundamental objectives: to offer innovative products of high quality while ensuring their safety in use by our customers. For information about the significant efforts deployed by our laboratories over a period of 25 years to develop alternative methods to animal testing, as well as our very important achievements in this field, please consult our website at http://www.lorealusa.com.
How to contact Kérastase for return?
If you should need further information regarding the return of any Kérastase products, please do not hesitate to call us at 1-877-254-9949, and we will be happy to assist you in the best possible way. At Kérastase, we are proud of our selective distribution to luxury salons nationwide.
How long does it take for a refund to be processed?
Returns are typically processed within 1-2 business days and once processed we ask that you allow 3-5 business days for the refund to post onto your account depending on your financial institution.