Can I return products purchased at a Kiehl’s boutique?
Products purchased at a Kiehl’s boutique can also be returned to the boutique for a full refund within 30 days from the date of purchase. Items must be in original and unused condition.
What is Kiehl's'return policy?
At Kiehl's, we stand behind our service, our products and our customers. That is why we have a 100% satisfaction guarantee behind every purchase. If, for any reason, you should you ever buy anything from us that is not pleasing to you, you may return any of our products, to the original point of purchase, for a full 100% money-back guarantee.
How long does it take for KIEHLS to refund?
OVER 45 DAYS. Returns received within 46 to 90 days after the shipment date will be refunded in the form of an Kiehls E-Gift Card, which can be used anytime at kiehls.com.
What is Kiehls’ shipping policy?
We invite you to receive complimentary ground shipping on all Kiehls.ca orders of $50 or more. Our orders are shipped and delivered on business days (Monday through Friday, excluding major holidays). Our standard shipping carrier is Canada Post.
Can I return Kiehl's products?
Should you ever buy anything from us that is not pleasing to you, you may return any of our products, to the original point of purchase, for a full 100% money-back guarantee. Customers who purchase products from Kiehl's website may return them by mail. Please call 1-800-KIEHLS-2 (1-800-543-4572) for more details.
How do I cancel my order on kiehls?
Orders submitted on our website process and ship very quickly; regrettably, we cannot cancel or modify orders. We are sorry for any inconvenience this may cause. You should expect the package for delivery by UPS in approximately 3-5 business days, unless you have requested an expedited method of shipment.
Why did kiehls cancel my order?
Cancelled my order. (2/2) Orders are cancelled for a variety of reasons, including issues with a payment method or shipping address. Please see our order FAQs at, kiehls.com/customer-servi…, and send us a PM if we can be of further assistance.
How do I contact kiehls?
(800) 543-4572Kiehl's / Customer service
Does Kiehl's price match?
Kiehl's does not offer price matching.
Does Kiehl's offer samples?
Kiehl's is proud to offer complimentary samples when you stop into any of our stores! Our generous sampling program has been a corner stone of our dedicated customer service for decades.
Does Kiehl's have a retinol product?
Kiehl's Advanced Micro-Dose Pure Retinol Technology Our micro-dose Retinol formula works by topically delivering a small amount of highly potent Pure Retinol to skin to steadily renew skin and gradually address signs of visible skin aging.
Where is Kiehl's headquarters?
New York, NYKiehl's / Headquarters
Is Kiehl's moisturizer water based?
As implied, this ultra-light formula is water-based and contains glycerin and concentrated calendula flower extract—the latter of which is a Kiehl's signature ingredient. The weightless formula soothes skin with lasting 24-hour hydration and helps improve the appearance of fine lines.
Is Kiehl's safe?
Overall, EWG Skin Deep Database gives Kiehl's a 5 on their Hazard Score (a method of rating companies, products, and ingredients on a scale of 1-10 with 10 being most hazardous), setting the company at a “Moderate Hazard.”
How do you use Kiehl's rewards?
Kiehl's Family Rewards Offers and points can only be used by the member. In the event you return a purchase for which you had received Kiehl's Family Rewards member account spend credit or points, the return will be deducted from the member account spend balance or points based on the dollar value of the return.
How do I order Kiehl's?
TELEPHONE ORDERS Please call 1-800-KIEHLS-2 (1-800-543-4572) and a Kiehl's Customer Representative will provide you with product recommendations, appropriate samples, and other information to meet your skin, hair and body care needs.
Where is Kiehl's headquarters?
New York, NYKiehl's / Headquarters
How do I order Kiehl's?
TELEPHONE ORDERS Please call 1-800-KIEHLS-2 (1-800-543-4572) and a Kiehl's Customer Representative will provide you with product recommendations, appropriate samples, and other information to meet your skin, hair and body care needs.
How do you use Kiehl's rewards?
Kiehl's Family Rewards Offers and points can only be used by the member. In the event you return a purchase for which you had received Kiehl's Family Rewards member account spend credit or points, the return will be deducted from the member account spend balance or points based on the dollar value of the return.
How do I unsubscribe from Kiehl's text messages?
To discontinue receiving SMS messages from Kiehl's Promo Alerts, text STOP to 88069. For additional help, text HELP to 95258 or visit our Contact Us Page or call 1-800-771-9489. Kiehl's respects your right to privacy.
SHIPPING METHODS & RATES
We invite you to receive complimentary ground shipping on all Kiehls.ca orders of $50 or more.
ORDER STATUS
We process orders Monday through Friday in the order in which they are received excluding federal holidays within Canada. Orders can take approximately 48 hours to be shipped. Please note that during peak periods, you might encounter a shipping delay from 2 to 4 days before your order get shipped.
CHANGE SUBMITTED ORDERS
Unfortunately we are not able to cancel or modify orders once submitted. However, you may refuse the package at the door. As long as the package remains unopened, our carrier should not charge to return the package to us.
REPORT ORDER PROBLEM
If your order is missing a product, contains a damaged item, or other concern, please contact a Kiehl's Customer Representative at 1-800-543-4572 ( 1-800-543-4572) or email us at Customer Service. To expedite your request, please have your order confirmation number available.
RETURNS & EXCHANGES
Healthier skin guaranteed in 28 days or your money back. We are confident you will love your purchase and look forward to serving your again. However, should you purchase anything from kiehls.ca that you are not completely satisfied with, you may return your product (s) for a full refund within 28 days of purchase.
INTERNATIONAL SHIPPING
We regret that we do not ship outside Canada at this time for orders placed at Kiehls.ca. Please refer to our Kiehl's International Retail Locator for a directory of stores that offer Kiehl's products, listed by country.
SHIPPING METHODS & RATES
Our orders are shipped and delivered on business days (Monday through Friday, excluding public holidays). Our standard shipping carrier is Ninjavan. We kindly ask that you anticipate 5-7 business days for standard shipping. Standard Shipping Charges apply.
ORDER STATUS
Any orders placed and received on business days (Monday to Thursday, excluding public holidays) are processed on the next working day in the order in which they are received. Orders placed and received on weekends (Friday, Saturday or Sunday) will be processed on the next business day (Monday).
CHANGE SUBMITTED ORDERS
Once your order is successfully submitted, we regret to inform that we are not able to accommodate to any changes to the order. If you have any enquiries on your order, please contact us at customerservice@kiehls.com.sg and we will do our best to assist you.
REPORT ORDER PROBLEM
If your order is missing a product, contains a damaged item, or other concern, please contact a Kiehl's Customer Representative at email us at customerservice@kiehls.com.sg. To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your concern as efficiently as possible.
RETURNS & EXCHANGES
If for any reason you are not satisfied with your purchase of the product purchased from Kiehls.com.sg, (“Website”) you may request for a full refund or exchange by requesting to return the product within thirty (30) days from the date you receive your order, subject to the following:
INTERNATIONAL SHIPPING
We regret that we do not ship outside of Singapore at this time for orders placed at kiehls.com.sg. Orders with a PO Box as the delivery address will not be processed. Please use our Retail Locator to find the Kiehl's location nearest you.
Does Kiehl's offer free shipping?
Yes. As of -, Kiehl's does offer free shipping policies. View the discussion thread for more details.
Does Kiehl's offer free returns & exchanges?
Yes. As of April 1, 2021, Kiehl's does offer free return policies. View the discussion thread for more details.
Does Kiehl's offer international shipping?
No. Based on our last check on April 1, 2021, Kiehl's was not offering international shipping policies. Check the full discussion for updated information.
Does Kiehl's offer curbside pickup?
Yes. As of April 1, 2021, Kiehl's does offer in-store pickup. View the discussion thread for more details.
How long does it take to return a Kiehl?
We hope you are happy with your purchase. If you have changed your mind, you may return your order within 28 days in accordance with the Kiehl's Returns Policy, for a refund.
What to do if you are not going to be in a pickup shop?
If you’re not going to be in, you can pick the best alternative option for you: collect from a pickup shop; deliver to a safe place; deliver to a neighbour or change the delivery day. If you return home and your delivery has been missed, the driver will attempt a second delivery at a later date.
How long do you have to return a product?
UNDER 45 DAYS. If you’re not happy with an item you purchased, you have up to 45 days (from the shipment date) to return it. Sale items are not eligible for return. All returns are credited in the original form of payment.
How long does it take for UPS to ship a return?
Your return shipping via UPS will take 3 to 5 business days to arrive at our facility. Upon receipt, it will be processed within 1 to 2 business days. Depending on your financial institution, it can take 5 to 7 business days to post to your account.
When will Kiehls offer a refund?
From 1st of April 2021, we are pleased to offer a free return and a full refund on any product you've purchased from Kiehls.com.au within 30 days of the date of delivery and from Kiehl's Boutiques within 30 days from the date of purchase (to the extent permitted at law).
What to do if your order is missing a product?
If your order is missing a product, contains a damaged item, or other concern, please Contact Us. To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your concern as efficiently as possible.
Shipping Methods & Rates
Order Status
Change Submitted Orders
Report Order Problem
Returns & Exchanges
- Online Purchases If for any reason you are not satisfied with your purchase of the product purchased from Kiehls.com.sg, (“Website”) you may request for a full refund or exchange by requesting to return the product within thirty (30) days from the date you receive your order, subject to the following: 1. item must be purchased from the Website; 2. ...
International Shipping
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