kohls return policy

by Miss Jaclyn Reichert V Published 2 years ago Updated 1 year ago

The Kohl's Return Policy allows you to return most merchandise purchased in-store and for up to 180 days after the original purchase date, with or without receipt except for the following items which are subject to the noted restrictions and require either a valid Kohl's receipt or Kohl's account look-up.

How do you contact Kohls?

To contact a Kohl's store in your area directly, visit the store locator. For all customer inquiries, visit our customer service page. To find out more about how to join Kohl's winning team, visit Find out how to connect with Kohl's national and local media contacts.

Is Kohls still taking Amazon returns?

Sometimes Amazon purchases are just easier to return in person, rather than shipping them back and hoping the delivery is processed in a timely manner. Thankfully 1,100+ Kohl’s stores (excluding Anchorage, Alaska) can accept and process your Amazon return for free. Is it really as simple as dropping off your unwanted purchase at almost any Kohl’s?

How do you return items to Kohls?


  • Convenience: I live one minute away from Kohl’s, so going to the store was a breeze.
  • Efficiency: In my case, the entire in-store process took about 45 seconds.
  • Automated initiation: I didn’t have to fill out any return forms by hand — just a few clicks on the computer got me the QR code I needed.

More items...

Can you return something to Kohls without a receipt?

Kohl’s has a return policy that allows you to return most items you purchase in-store. The original purchase date of the item must be 180 days after the date of the purchase, with or without a receipt, except for the following items which require either a valid Kohl’s receipt or a Kohl’s account check.


Can I return items to Kohls after 180 days?

No, after 180-days Kohl's purchases are no longer eligible for a return. The previous Kohl's return policy didn't have a time limit. You could return your purchases anytime that you were not satisfied. Recently, Kohl's has changed the policy for items to only be accepted for returns within 180-days of purchase.

Can I return to Kohls after 30 days?

No problem! We will accept most returns up to 180 days after the original purchase date, with or without a receipt.

How strict is Kohl's return policy?

The current return rules stipulate that you can send or bring the items back within 180 days from the purchase date. The only exception is Premium electronics, which have a 30-day return policy. You can opt for the following after mailing or taking the items back: Exchange.

Can you return something at Kohl's without a receipt?

No problem. Customers without a receipt will get a merchandise credit good toward anything in the store. Or, if a customer paid with a Kohl's Charge or other credit card, Kohl's can look up the purchase and give a refund or even exchange.

Can you return opened items to Kohl's?

180 days. The Kohl's “Hassle-Free” return policy now gives you 180 days to return items. This is a drastic change from their “forever policy” which did not have a time limit on returns.

Do I need original packaging to return to Kohl's?

It does not need to be the original packaging. Make sure you include all tags for the items and if it is clothing, the item should not be worn or used. Kohl's does not pay for any return shipping costs. It may take up to 30 days for your return to be processed.

Can I return without receipt?

"It all depends on the store," Spencer reiterates. "Some stores do not require a receipt for any return, and they will simply provide you with cash back if that's what you want," she says, adding that "other stores will happily offer you a credit without a receipt."

Can I exchange without receipt?

What if I don't have the receipt? If you can't get hold of the receipt and you're taking an item back simply because you don't like it, the retailer is under no legal obligation to give you a refund – but the retailer may offer you an exchange or a credit note.

Do I lose my Kohl's cash if I return something?

Will Kohl's refund my Kohl's Cash when I make a return? If you return an item that you bought with Kohl's Cash, Kohl's will give back all of the Kohl's Cash you used. If the Kohl's Cash is no longer valid, no worries! They'll give you a new coupon.

Can Kohl's look up receipt with credit card?

Scan the QR code at the Self Returns station with your phone camera to get started. Choose how you want to find your receipt! We have a variety of options, such as scanning your in-store receipt, online order lookup, Kohl's Rewards lookup, and credit card tender lookup. Then, select the items you want to return.

Do I lose my Kohl's Cash if I return something?

Kohl's Cash® is earned based on your purchases. If you make a return where Kohl's Cash® was used to purchase items being returned, that Kohl's Cash® will be returned to you.

Can I return an online purchase to a Kohl's store?

Items purchased on can be returned at any Kohl's store or by mail.

What happens if you use Kohl's cash and then return items?

0:161:11How Do Kohl's Cash Returns Work? | Kohl's - YouTubeYouTubeStart of suggested clipEnd of suggested clipSo i earned kohl's cash on something and haven't spent it yet what happens when i return the item.MoreSo i earned kohl's cash on something and haven't spent it yet what happens when i return the item. Well when you return that item you'll be refunded the amount you spent and your kohl's cash will

When returning merchandise purchased on, any shipping costs paid on the order are not refunded. A refund will only be applied for the amount paid for the merchandise. Any amount paid for shipping on your order will not be refunded

Only items purchased on can be returned via mail. Any items purchased from a Kohl’s store location can be returned to any store location.

Return in Store

The quickest and easiest way to return your items and receive a refund is to bring them to your local Kohl’s store. Our Hassle-Free Return Policy makes it easy for you to exchange items or receive a refund for most merchandise up to 180 days after the original purchase date. See the Returns Policy for details.

Return by Mail

To return your order via the mail, you will need to locate and fill out the Return Form included from us in your shipment. Next, you’ll need to pack the merchandise in a sturdy box. Returns by mail may take up to 30 days to be processed once the package has arrived back to the return center.

How long does Kohl's have to return items?

180 days. The Kohl’s “Hassle-Free” return policy now gives you 180 days to return items. This is a drastic change from their “forever policy” which did not have a time limit on returns.

How long does it take to get Kohl's cash back?

This also applies for price adjustments. You’ll be able to redeem this Kohl’s Cash at any time within 30 days.

How long does it take to return a premium electronic?

All “Premium Electronics” come with a 30-day return policy. Make sure you keep the original packaging and receipt to make the return go smoothly. Here is a full list of all the electronics brands that fall under this 30-day return policy.

Does Kohl's have a negative reward balance?

According to Kohl’s, “Your rewards points balance will be correspondingly adjusted for any returned merchandise.”. This may result in a negative balance if you’ve already converted your points into a rewards certificate.

Can you return a Kohl's gift card?

If you return something you bought with a Kohl’s gift card, you’ll get a refund back to the gift card if you still have it in your wallet. If you used the balance and threw the card away you’ll have to settle for store credit.

Is Kohl's going to return in 2021?

Updated February 17, 2021 by Kyle. Kohl's, Return Policies. The Kohl’s return policy has long been thought of as one of the best in the known universe. But with all of the creative ways to save money at Kohl’s, returns can get a little fuzzy. Things like Kohl’s Cash, coupons, and reward points create a lot of confusion when it comes to returns.

Do you need a receipt for Kohl's?

No, you don’t need your receipt. In most cases, Kohl’s can look-up your purchase on their computer system. This is done via your credit card or Kohl’s account. If you paid cash and don’t have your receipt, NO worries . They’ll simply check the item SKU number and the price.

How long does it take to return a Kohl's item?

The current return rules stipulate that you can send or bring the items back within 180 days from the purchase date.

Can you return something to Kohl's that didn't meet your expectations?

The Kohl’s return policy may seem complicated, but that’s not the reason to give up on returning an item that didn’t meet your expectations. Use our guide to get familiar with the company’s return terms and conditions.

Does Kohl's pay for shipping?

The shipping costs are also your responsibility since Kohl’s never pays for them, nor does the company provide any return shipping labels in general. It might make an exception if the issue was its own fault, but this is rarely the case.

Can you return online orders to the store?

Online orders can be returned either to the store or by mail. Items purchased in store can’t be returned via mail, only to a shop. No restrictions regarding worn or washed products are in place—you can return them even if you’ve used them.

Can you track a Kohl's order?

Yes, you can, because there are other ways Kohl’s can track down your purchases. Here are some documents or pieces of information it can use instead: Shipping invoices. Credit card statements. Your personal information (for online purchases) SKU numbers and prices of the items in question.

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