lazboy return policy

Full Answer

What is La-Z-Boy’s return policy for furniture?

La-Z-Boy’s published return policy says you have three days to return upholstered furniture for an in-store exchange only. “Merchandise must be in new condition and a restocking fee up to 30% may apply,” it notes.

How do I contact La-Z-Boy customer service?

I recommend staying off the phone. Instead, send a brief, polite email to the company. If that doesn’t work, try appealing to one of the La-Z-Boy customer service contacts I list on my consumer advocacy site.

How do I make a claim under the La-Z-Boy warranty?

If you purchase an upgraded mattress, a new warranty term will begin upon the purchase of the upgraded mattress. To make a claim under the La-Z-Boy Limited Warranty, please contact mattress@la-z-boy.com or 800-375-6890. This Limited Warranty will be governed by the laws of the State of Michigan.

How do I exchange my La-Z-Boy Furniture?

All exchanges will be handled by your local La-Z-Boy furniture store handling your order. Fabric protection and delivery charges are not taken into account in determining the value of the product you received nor are they refundable.

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Does lazyboy have a return policy?

All returned or exchanged items must be in “new” condition (no smoke, pet odors, hair, soil, etc.). You will be required to pay a restocking fee up to 30% for returned or exchanged merchandise. There are separate charges if you want us to pick up your merchandise or deliver the replacement merchandise.

What is the cancellation policy at Lazy Boy?

Exchange or refund of any regular priced IN-STOCK item will be honored within 7 days from possession. Refunds can only be processed once product is physically returned to one of our facilities. All returns must be in “new” condition (no smoke, pet odors, hair, soil, etc…).

Does lazyboy have a lifetime guarantee?

The La-Z-Boy warranty covers a lifetime of mechanical parts, spring assembly, and frame parts for the manual & power recliner chairs. This includes manual and stationary recliners covered in either fabric or signature leather. Additionally, the frame parts of lift recliner chairs are covered for life at La-Z-Boy.

Is lazyboy worth the money?

In our opinion, La-Z-Boy Sofas are worth the money because of their quality craftsmanship, patented features, and customizable options. Plus, sofas from La-Z-Boy offer peace-of-mind with their limited lifetime warranty and local customer service team.

Can you cancel a lazyboy order?

We require a 48-hour notice if you want to reschedule or cancel delivery. A 10% restocking fee (not to exceed $200) will apply if you reschedule less than 48 hours prior to delivery, or if no one is home when the delivery team arrives at the agreed upon time frame.

Why does lazyboy take so long?

La-Z-Boy, which ranked #13 in the FDMC 300 ranking of the top woodworking manufacturers, reported strong sales that exceed pre-pandemic levels for the quarter but said that supply chain issues and COVID-related labor shortages have hurt production resulting in extended delivery times.

Is lazyboy made in China?

The reality is that La-Z-boy is a global manufacturer with plants around the world, including Europe and of course, North America. We currently do not manufacture any La-Z-Boy furniture in China.

Why is my Lazy Boy recliner so loud?

All La-Z-Boy recliners make this noise because they work on a ratcheting system. The mechanism inside the recliner features a pawl and ratchet assembly. This mechanism allows the chair to recline back and forth. When returning the recliner to its upright position by releasing the handle, it can make a loud noise.

Is Lazy Boy Furniture Made in the USA?

La-Z-Boy furniture is mostly made in America and brought to you by our corporate headquarters, three manufacturing plants, six distribution centers, and more than 100 retail stores located across the United States.

What brand is as good as Lazy Boy?

La-Z-Boy and Ashley Furniture are two of the biggest names in the furniture industry. They're both well-known brands and have been in business for many years.

What brands are comparable to Lazy Boy?

La-Z-Boy competitors include Wayfair, Joybird, Ethan Allen and Havertys.

What is the best quality recliner on the market?

BEST OVERALL: PB Comfort Roll Arm Upholstered Recliner.BEST BANG FOR THE BUCK: Landon Pushback Recliner Chair.BEST POWER RECLINER: Cranedall Oversized Power Recliner.BEST LEATHER RECLINER: Red Barrel Studio Noletta Leather Manual Recliner.BEST SWIVEL RECLINER: Charlton Home Manual Swivel Standard Recliner.More items...•

How long does Lazy Boy furniture last?

With proper care and treatment, La-Z-Boy furniture is known to last beyond the average replacement time. Customers consistently share reviews and feedback noting that they have gotten over 20 years of use out of their furniture.

What is the weight limit on Lazy Boy recliners?

300 lbWeight Capacity: 300 lb.

What kind of wood does lazyboy use?

The wood arms are made from a hardwood laminate made of rubberwood. Similarly, the rocker blocks used in rocker recliner chairs are also made from rubberwood. This engineered rubberwood is tested to be stronger than Oak.

Do Lazy Boy couches come apart?

The company manufactures numerous couch models, but all are made differently. La-Z-Boy's motion sofas that recline are made to come apart, while its stationary sofas are not. All feet on La-Z-Boy sofas are, however, either bolted or screwed on to allow for a few extra inches clearance when moving your couch.

RETURN POLICY

Have a return? Read our online return policy to find out all of the details that you will need to know.

PRIVACY POLICY

You take your information seriously and so do we. Our Privacy Policy explains our practices and polices about that information.

CONFLICT MINERALS

La-Z-Boy Incorporated and its subsidiaries are committed to purchasing only from companies that share our respect for human rights and environmental responsibility.

CTCSA

La-Z-Boy Incorporated has adopted a human and labor rights policy that applies to our operations and our suppliers.

Who pays return shipping charges?

Return shipping charges are paid by the customer unless it was due to a shipping error on our part.

What happens if a package arrives damaged?

If a package arrives damaged, it’s best for you to refuse the package. If you sign for and keep the package, you should note the damage when signing for it so that a claim may be filed with the carrier.

What are warranty limitations?

All warranties are limited to manufacturing and material defects that appear under normal, residential use. Additional limitations described herein apply.

How long is a foam cushion warranty good for?

Upholstery material and foam cushion material is warranted against defects in material and workmanship for a period of one year, beginning on the date of purchase as shown on the original sales receipt.

How long is outdoor furniture warranty?

When used on our outdoor furniture, these fabrics are warranted to the original purchaser for 5 years, protecting against fabrics becoming unserviceable due to color or strength loss from normal usage and exposure conditions, including sunlight, mildew and atmospheric chemicals.

Can you exchange a petmate?

An exchange will be handled as a purchase/return. You should make a new purchase of the correct item and return the original item back to Petmate in unused condition.

Does warranty claim include labor?

Any warranty claim that is submitted after the limited warranty period, or without proper proof of purchase, will not include the cost of parts, labor or delivery.

Question

I need your help with getting a $2,200 refund on two recliner chairs I ordered from La-Z-Boy.

Answer

I’m so sorry to hear about the La-Z-Boy recliners. The company should have delivered the furniture it promised on time. And if it didn’t, it shouldn’t have made you wait another 12 days for a refund or replacement.

La-Z-Boy - Coating peeling off leather

I purchased a leather La-Z-Boy Astor recliner on 5/3/21, but it wasn't ready to be picked up until 6/26/21. Within 3 months it looked like the chair was starting to wear on the arms and seat.

La-Z-Boy - Repair to a lazy boy rocker recliner

I called this number [protected] What a joke this place is run by [censored]s! I called this number 2 days in a row could never get through.I finally got through the 3rd day to pay for service repair asked for receipt on e-mail still waiting the guy that took the info was an [censored].

La-Z-Boy - Lay-Z-Boy 1HR 852 Power Recliner

There is no customer service at Lay-Z-Boy. i have been trying for 4 months to get service on my chair after the foot lifter ceased working. I have made multiple phone calls to the store, the repair facilities and the world headquarters. It took 2 months for someone to come out and access the repair.

La-Z-Boy - Service contract and product itself

We bought two of their chairs about a year ago and one of them has already broke down. It's a design flaw and every time you move the chair footrest up and down, the wire is being rubbed and frayed. The second time it started doing it, it almost caught fire. We bought a service contract for the next 5 years and they will not honor it.

La-Z-Boy - Sales person

I begin my search for a recliner, saying I had to have a power pack as I had no outlet where it would be located. The chair was delivered with no power pack. I called and was told I never requested it and it's an additional charge; I said I didn't feel I should be charged, as I told them up front I had to have it.

La-Z-Boy - Requesting refund

We purchased a MILLER BRONZE LIFT RECLINER LAZB - [protected] on June 10, 2021. The purchaser was recently recovering from two hospital admissions and still, by the time we received the chair, on Sept. 22, 2021, he was receiving physical therapy, following his left fractured hip on Sept. 8, 2021.

La-Z-Boy - Damaged recliner, non-honored warranty and poor customer service

I would like to bring to your attention a situation that we are currently in and have been experiencing with our La-Z-Boy recliner since July 2021. We have been trying to have the recliner fixed since July 2021 and, after 4 service repair visits, are now left with a completely broken recliner.