All returns or exchanges must be made within 90 days of receipt of your order. To get a free return label on LEGO.com, log into your account and go to your Order Status page. From there, click on “Return Items” and follow the instructions. If you don’t have access to a printer to print out your own label, get in touch with Customer Service.
How long does it take to return a Lego product?
All LEGO.com purchases or purchases made by telephone after 27th March 2020 have an extended 180 day return policy. • Takes 2-4 business days. • Free delivery will automatically apply to your online or telephone order.
How do I return or exchange my Lego order?
All returns or exchanges must be made within 90 days of receipt of your order. To get a free return label on LEGO.com, log into your account and go to your Order Status page. From there, click on “Return Items” and follow the instructions. If you don’t have access to a printer to print out your own label, get in touch with Customer Service.
How do I get a refund from Lego to PayPal?
In order to receive a refund to your PayPal account you must contact Customer Service. Unopened sets that are not accompanied by a shipping confirmation email or receipt can no longer be exchanged or returned to a LEGO Brand Retail Store. You can set up a return on LEGO.com or contact Customer Service so they can help you.
How do I get a free return label from Lego?
To get a free return label on LEGO.com, log into your account and go to your Order Status page. From there, click on “Return Items” and follow the instructions. If you don’t have access to a printer to print out your own label, get in touch with Customer Service.
How do I return Lego online orders?
You can return an order purchased from the LEGO.com website within the last 90 days. If you were logged into your LEGO® Account when you placed your order, just visit your Order Status page, click 'Return Items' and follow the instructions.
What is the LEGO Store return policy?
As long as you bought the items in the last 90 days, you can take them back to the LEGO Store and one of our in-store Brick Specialists will be able to help you. You can get a full refund for any sealed sets originally purchased at one of our stores if you still have the receipt.
Can I return opened Legos?
If your Lego set is still sealed and you originally purchased it from the same retail store you want to return it to, you will receive a full refund to the original form of payment. For opened sets, you will only receive store credit or product exchange for your return.
Can you return unopened Lego?
LEGO® Stores give full refunds for any sealed sets originally purchased at a LEGO® Store provided you have the original receipt and the payment card you used at the store. Open sets with a receipt can be returned for an exchange or store credit.
Can I return Lego at Target?
Enjoy free & easy returns We're happy to accept returns for a full refund within 90 days for most items. Add an extra 30 days if you paid with RedCard. And you have up to a year to change your mind on Target owned brands or registry items.
Can I return Lego com to LEGO Store?
Unopened sets that are not accompanied by a shipping confirmation email or receipt cannot be exchanged or returned to a LEGO Brand Retail Store. You can set up a return on LEGO.com or contact Customer Service so they can help you. Total value of returned items over $200 cannot be returned in the store.
How long do Lego returns take?
Refunds are handled within 10 working days of logging the return with us and can take up to 3 working days to reflect in your account. Replacement products might take longer as it depends on whether we have stock available. Your exchange will be expedited to the best of our ability but we cannot guarantee availability.
Can you return opened Legos to Amazon?
If the lego set is then returned the OP can assess it and issue a fair refund to reflect it's current market value. If the A-Z has been opened for 'Package Didn't Arrive' if you provide Amazon with signature proof of delivery this should be declined/reversed. The A-Z is for non receipt.
How long do Lego returns take?
Refunds are handled within 10 working days of logging the return with us and can take up to 3 working days to reflect in your account. Replacement products might take longer as it depends on whether we have stock available. Your exchange will be expedited to the best of our ability but we cannot guarantee availability.
Can you return opened Legos to Amazon?
If the lego set is then returned the OP can assess it and issue a fair refund to reflect it's current market value. If the A-Z has been opened for 'Package Didn't Arrive' if you provide Amazon with signature proof of delivery this should be declined/reversed. The A-Z is for non receipt.
How long does it take Lego to charge for a replacement?
When replacing items, Lego will charge your credit card for the replacement if they do not receive the returned product in 30 days from the date of shipping the new product
Is Lego a company?
Lego is one of the largest toy manufacturing companies on the planet, so customers expect them to live up to their reputation when it comes to customer support and return procedures. In reality, returning those disappointing Lego sets and other items can be a long and complex process.
Can you send a return request on Lego?
It could also be frustrating—complaints by numerous customers on Lego’s Trustpilot page are proof of this. With DoNotPay ’s Item Return Request tool, you’re a few clicks away from your successful refund.
Can you return a Lego set without a receipt?
Sealed sets without a receipt or order confirmation email can’t be returned or exchanged at a Lego store. Visit Lego’s website to initiate a return or contact customer service to help you
Can you return a Lego set that is sealed?
If your Lego set is still sealed and you originally purchased it from the same retail store you want to return it to, you will receive a full refund to the original form of payment. For opened sets, you will only receive store credit or product exchange for your return.
Can you track Lego returns?
Returns made with Lego’s return label can be tracked just like the original order. Customers will receive their refund to the same payment method they used during the purchase.
Does Lego's total value affect return?
The total value of your Lego order and the used payment method affect the return procedures and outcomes. Here is a list of the rules you should consider when making a return:
Tell us if something is missing from your new set
We’ve put together some tips if you need help with your LEGO® Super Mario™.
How we keep your data safe
Since the LEGO Group began in 1932, our motto has been “Only the best is good enough”. We take inspiration from those words in everything we do and especially in how we protect your information.
Deliveries and returns
We regret that we are unable to ship to the Channel Islands (including Jersey and Guernsey).
Gift Orders
Order a gift for your children or friends and be sure that your secret is safe!
90 Day Returns Policy
If you’re not completely satisfied with your order you can return it to us FREE of charge within 90 days from the day you receive your parcel. For more information on how to return your order, please contact Customer Service.
How long does it take to return a Lego?
If for any reason you need to return your order, it’s easy and free! All returns or exchanges must be made within 90 days of receipt of your order. To get a free return label on LEGO.com, log into your account and go to your Order Status page. From there, click on “Return Items” and follow the instructions.
How to get a return label for Lego?
To get a free return label on LEGO.com, log into your account and go to your Order Status page. From there, click on “Return Items” and follow the instructions. If you don’t have access to a printer to print out your own label, get in touch with Customer Service. All refunds are made in the original payment method.
Can you return a gift card?
Gift Cards: Gift cards cannot be returned and cannot be exchanged for cash, unless cash redemption is required by law.
Can you return a LEGO set that has been opened?
Opened Sets: Returns of opened LEGO sets must include the original shipping confirmation email or receipt and can be returned for exchange or merchandise credit only.
Gift Orders
Order a gift for your children or friends and be sure that your secret is safe!
Delivery Restrictions & Delays
We are unable to take orders for delivery to PO Boxes and Parcel Lockers. Please provide your full address.
90 Day Returns Policy
If you’re not completely satisfied with your order you can return it to us FREE of charge within 90 days from the day you receive your parcel. For more information on how to return your order, please go here.
How to return a Lego set?
Unopened sets: Simply return your unopened LEGO set to the address listed on your packing slip. If the total value of the unopened set is under $250, you can return your unopened LEGO set to any of our LEGO Brand Retail stores with your original packing slip or receipt, and we'll give you a full refund in form of store credit or a gift card. However, for orders purchased using PayPal, if you return an unopened set to the address listed on your packing slip, your refund will be provided in the form of a gift card, and if you return an unopened set that is under $250 to a LEGO Brand Retail store, your refund will be provided in the form of a store credit. In order to receive a refund to your PayPal account you must contact Customer Service. Unopened sets that are not accompanied by a packing slip or receipt can no longer be exchanged or returned to a LEGO Brand Retail Store. Please call Customer Service at 1-800-835-4386 between the hours of 8:00 am – 10:00 pm EST Monday through Friday and 10:00 am – 6:00 pm EST Saturday and Sunday to obtain a Return Authorization Number.Total value of returned items over $250 cannot be returned in the store.
Can you return a LEGO set that has been opened?
Opened Sets: Returns of opened LEGO sets must include the original packing slip or receipt and can be returned for exchange or merchandise credit only.
How long does it take to ship a brick?
Please allow 17-22 business days for shipping of Pick A Brick and 10–14 business days for Bricks and Pieces orders.
Can you return LEGO merchandise to Canada?
In returning merchandise to our Canadian address, you authorize the Canadian customs broker to submit a claim for duties and taxes to Revenue Canada on your behalf and to receive, endorse and deposit all such refunds. LEGO.com will refund the purchase price together with the duties and taxes directly to you, our customers.
When does a stock item ship?
Items in stock ship the next business day (Monday through Friday excluding holidays) if placed by 12pm EST.
Do you have to return LEGO bricks?
We believe our LEGO bricks and other products must live up to your highest expectations, and our service must live up to the quality of our toys. If for any reason you need to return your order, it’s easy and free!
Do you get a confirmation email when your order ships?
If you have provided your email address we will send you a ship confirmation email when your order ships. For all orders this email will include a tracking number which you can use to track your package on the appropriate shipping carrier’s website.
