What is the return policy for Lenovo?
For purchases from Lenovo.com, all returns must be initiated within 30 calendar days of the invoice date. For purchases from Lenovo Outlet.com, all returns must be initiated within 14 calendar days of the date of invoice.
Can I return an opened Lenovo laptop?
Any authorized return must include the Product and all accessories in their original packaging. It must be received at the Lenovo National Return Center within 10 calendar days of issuance of the RMA. Returns on any other basis may be refused by Lenovo.
Does opening back of Lenovo laptop void warranty?
If you actually broke off some of the hold down tabs when reassembling then yes, you have voided the warranty. Subtle scratches to the outside of the case can be attributed simply to normal wear and tear. However, pieces broken off on the inside point to abuse and that can be used as a reason to void any warranty.
What voids my Lenovo warranty?
The warranty is voided by removal or alteration of identification labels on the Machine or its parts. Lenovo does not warrant uninterrupted or error-free operation of a Machine.
How do I return a laptop?
How to Wipe a Laptop Before Returning It to the OfficeWiping a laptop before returning it to the office.Back up any necessary data.Remove personal information without wiping your laptop.Wipe your laptop's hard drive.A final laptop wipe before handing it over.
Do Lenovo laptops have warranty?
All brand new Lenovo hardware products come with a standard base warranty. Base warranties go from one (1) year to three (3) years of coverage and the level of service can vary from depot to onsite depending on the product's model.
Will I lose my warranty if I open my laptop?
If you open it and are able to close it up without causing any obvious damage, internally or externally, it won't affect your warranty. If you do cause obvious damage, internally or externally, it will void the warranty.
What will void a laptop warranty?
Hard drive and RAM can be upgraded without voiding the warranty, but damage to the system incurred during the upgrade process is not covered. Also, your warranty will not cover any new parts you add. Upgrading the video card, CPU and most other components will void the warranty.
Does factory reset void warranty Lenovo?
Doesn't void the warranty, no.
How do I claim Lenovo warranty?
Ask Lenovo Support - Service Request Ticket. Ask Lenovo Support - Warranty Status....Go to https://pcsupport.lenovo.com.Select your product.Click Contact Us on the left side.Various communication options will be shown. Select Submit a Service Request.
Does Lenovo warranty cover accidental damage?
ADP (Accidental Damage Protection) provides unlimited number of repairs and a single replacement of your Lenovo notebook or tablet for drops, bumps, spills, electric surges and LCD damage.
How do I return my Lenovo laptop in Canada?
To initiate a return, contact 1-855-253-6686 option 1, or you may request a return directly through our Order Visibility Portal (OVP).
How can I return my Lenovo laptop in India?
To cancel your contact customer care on Contact us with your name , order number , order date and your mobile number. Our team will call you and confirm the cancellation. Orders cannot be cancelled post 24 hours of order placing as we normally ship the products in 24 hours.
How do I use Lenovo warranty?
Ask Lenovo Support - Service Request Ticket. Ask Lenovo Support - Warranty Status....Go to https://pcsupport.lenovo.com.Select your product.Click Contact Us on the left side.Various communication options will be shown. Select Submit a Service Request.
How long does it take to get a Lenovo RMA?
Any authorized return must include the product and all accessories in the original packaging, along with all documentation (including invoice, RMA and original shipping label), and must be received at the Lenovo National Return Center within 10 days of obtaining the RMA.
How to contact Lenovo technical support?
If you receive a product that is defective, please contact Lenovo's technical support team at www.lenovo.com/support or at 1-800-426-7378 for Think Products or 1-877-453-6686 for Idea Products for correction of the defect under the Lenovo Limited Warranty. Software Products. Software Products may not be returned at any time unless ...
What is Media based software?
Media-based software that is unopened and still in its sealed package or, if delivered electronically, software that you have not accepted the terms of the software license. For return of electronically delivered software products, you will need to provide a letter of destruction to Lenovo, in a form provided by Lenovo, ...
Can I return software from Lenovo?
Software Products may not be returned at any time unless the software being returned is: Software installed by Lenovo on a Lenovo hardware Product which is authorized for return in accordance with Lenovo’s Hardware Product return policy above; or. Media-based software that is unopened and still in its sealed package or, if delivered electronically, ...
How long does it take Lenovo to return a product?
Lenovo accepts the returns of its products in quantities of five or less within 30 days of purchase , as per its standard return policy. However, there are some exceptions to its return policy, which we will explain in the detailed return guide.
How to return Lenovo laptop?
How to start the return process? 1 To initiate your return contact 1-855-253-6686. 2 You can contact the company’s Order Visibility Portal (OVP) by clicking here. 3 As soon as your request will be processed, you will be issued a Return Merchandise Authorization number. 4 After issuance of the RMA send the product within 10 days to Lenovo National Return Center. 5 Your refund will be immediately processed to your original form of payment, be it the debit card or credit card. 6 Lenovo will issue a credit or refund of the purchase price paid, less return shipping and handling fees and any applicable restocking fees.
How long does it take to get a refund from Lenovo?
Lenovo generally processes the refunds to the original mode of payment. To get a full refund on the purchase price, you must return the product within 30 days. Lenovo has a policy of accepting the return or exchange in its original package for a full refund if Lenovo shipped you the wrong product or makes an error in the configuration ...
Can Lenovo software be returned?
Software installed by Lenovo on its hardware products, which are authorized to be returned by a hardware return policy, are eligible for return. Media-based software that is unopened and still in its sealed package or the software for which you have not still accepted the terms and conditions.
Does Lenovo issue refunds?
Lenovo will issue a credit or refund of the purchase price paid, less return shipping and handling fees and any applicable restocking fees. However, if Express is not able to locate your information, your refund will not be executed. Just remember that the Express has the right to refuse any return.
