Damaged or defective West Elm merchandise can be returned even after the expiry of the 30-day return window. To get a full refund, you must reach out to their Customer Care Center. They process a refund or an exchange on a case-to-case basis.
What is West Elm's return policy for upholstery?
West Elm allows you to return your item within 30 days of purchase or delivery, as long as you have a purchase proof. The return policy dictates the same return terms for upholstery items but excludes the following from the list of items eligible for return: What Counts as Proof of Purchase?
How long does West Elm take to refund?
It can take up to 14 business days for West Elm to process your refund, depending on the kind of refund you’re eligible for. The return policy specifically mentions that any request to adjust the refund amount to the price of another item will be rejected.
How do I return my furniture to West Elm?
Follow these easy-peasy steps to return your West Elm furniture: 1 Sign in to your DoNotPay account 2 Navigate to Item Return Request 3 Provide details to our user-friendly chatbot 4 Click on Submit when done
Can I shop + ship West Elm products internationally?
You can now shop + ship many of your favorite west elm collections internationally. All international orders must receive a return authorization from our call center and cannot be accepted in any of our retail stores.
How long do I have to return West Elm?
within 30 daysCan I return or exchange an item? Eligible items can be returned for a refund of the merchandise value within 30 days of receiving an order or 7 days for Quick Ship upholstery items. An original receipt or gift receipt is required.
Do you have to pay for return shipping at West Elm?
West Elm return policy You may have to pay for return shipping costs (generally between $6.50 and $13.25). Furniture, however, cannot be returned to a store. You'll need to call Customer Care to arrange the return of any furniture over 70 pounds. The number to call is 1-888-922-4119.
How long is West Elm warranty?
5-year5-year west elm Work Collection limited warranty west elm warrants that west elm Work Collection Licensed products are free from defects in materials and workmanship for a period of five (5) years. This warranty is valid from the date of delivery to the original End User and is non-transferable.
How do I make a complaint to West Elm?
Walmart Customer Service – How To Contact Corporate Office?Corporate Office Headquarters. 3250 Van Ness Ave. San Francisco CA 94109.Email. customerservice@westelm.com.Customer service number. 1.888.922.4119.Returns.
Can you return West Elm to Williams-Sonoma?
Good news, newbie bride: If you registered at household favorites Williams Sonoma, West Elm and Pottery Barn, returns are totally interchangeable.
Does West Elm have customer reviews?
When it comes to customer experience, West Elm shoppers usually enjoy the modern and thoughtfully designed pieces that are available to them. Even so, there has been some mixed feedback from shoppers regarding issues with delivery and the perceived quality of their items in some instances.
Is West Elm high end?
West Elm is a high-end furniture and home decor company known for its trendy and modern designs. Their collection ranges from West Elm rugs, West Elm chairs, to West Elm modern wall art.
Who owns West Elm?
Williams-Sonoma, Inc.West Elm / Parent organizationWilliams-Sonoma today sells furnishings and decorative accessories for every room in the home. It also has launched two distinct brands: West Elm, offering modern furnishings and décor; and Mark and Graham, an online platform for personalized gift buying.
Does Pottery Barn furniture have a warranty?
Similar to other Williams Sonoma furniture stores such as West Elm, Pottery Barn does not offer any furniture warranties.
Why are furniture deliveries delayed?
MENLO PARK (CBS SF) -- Business owner Brian Flegel has to caution his customers that they'll have to wait six months, eight months or even longer to get deliveries of the furniture they order today.
How do I delete my West Elm account?
In the U.S., you can call us at 800.541. 1262 or send us an email. Outside of the U.S., you can call us at 405.717. 6139 or send us an email.
Does West Elm do free shipping to store?
West Elm offers a ship-to-store option, but it's not free. Instead, you will pay a flat rate. See the West Elm ship-to-store costs. Using West Elm ship-to-store is best for customers who want an item that isn't available at a nearby store and also wants to avoid having packages delivered to their home.
Does Wayfair have free returns?
If you're not in love within 100 nights, you can arrange a free return or exchange it for a different one. The return or exchange option only applies once per order. This excludes Mattress Toppers, Crib Mattresses, Air Mattresses, and Open Box Mattresses.
Who owns West Elm?
Williams-Sonoma, Inc.West Elm / Parent organizationWilliams-Sonoma today sells furnishings and decorative accessories for every room in the home. It also has launched two distinct brands: West Elm, offering modern furnishings and décor; and Mark and Graham, an online platform for personalized gift buying.
Can I use a West Elm gift card at Pottery Barn?
Use your West Elm gift card at multiple stores. West Elm cards are redeemable at West Elm, Pottery Barn, pottery barn kids, PBteen, and Williams-Sonoma.
Refunds
Subject to the above exclusions, we will process a refund upon receipt of the returned/exchanged products, excluding any delivery charges you paid for through ordering.
Cancellation
If you wish to cancel your order, you may do so by calling our Customer Services department 800-SHAYA or +971 800-74292 during working hours and within one hour of having placed it.
How to contact Westelm?
If you are having difficulty viewing the content on this Site or navigating the site, please call our Customer Service Team toll-free at 1.888.922.4119 or email our team at customerservice@westelm.com, and we will be happy to assist you.
How old do you have to be to use the Web Site?
You must be at least 13 years old to use the Web Site or our mobile applications. If you are under the age of majority in your state of residence (a minor) your parent or legal guardian must agree to these Terms and Conditions on your behalf and you may only access and use the Web Site and our mobile applications with permission from your parent or legal guardian.
What is a special offer?
Occasionally we will offer special promotions to our customers that we refer to as "special offers" or "special offer". This can include a gift with purchase, free shipping, manufacturer offers, or other promotional activity associated with a product purchase. These offers may be for a limited time only.
Can an arbitrator waive a waiver?
Such a waiver shall not waive or affect any other portion of this Terms and Conditions. The arbitrator may award in the arbitration the same damages or other relief available under applicable law, including injunctive and declaratory relief, as if the action were brought in court on an individual basis.
Where are Williams Sonoma's legal actions?
must be brought in the state or federal courts located in the County of San Francisco, California. You consent and submit to the personal jurisdiction of such courts for the purposes of any such action. These Terms and Conditions will be governed by and construed in accordance with the laws of the State of California , without giving effect to any conflict of laws rules or provisions.
Where is West Elm located?
As used in the Terms and on the Site, "westelm.com, West Elm, Site, We, Us" refers to Williams-Sonoma, Inc., with headquarters located at 3250 Van Ness Avenue, San Francisco, California 94109, USA. If you have any questions about these Terms, the Privacy Policy or the Site, you may contact us via the Customer Service information provided on ...
Does Williams Sonoma have a hyperlink?
does not control, any concerns regarding any such service or resource, or any hyperlink thereto, should be directed to the particular outside service or resource.
Returns Process
Policies
- 2.1. Cancellation of Products (a) You can cancel orders for Products partially or fully prior to issuing and processing of the invoice in relation to such Products by us. Orders cannot be cancelled once the invoice has been processed and issued. (b) In case you change your mind in relation to a particular order of the Products, you may cancel the p...
eGift Card
Exchanges Process
Refunds
- Products purchased online can only be returned to any of our stores. Any items whatsoever which have been provided free-of-charge with the relevant products must also be returned. You must take reasonable care of any products that you wish to return and not use them. The products must be returned in their original conditions. We will not be responsible for any loss or damage c…
Cancellation
- - Any products purchased through an eGift card will be refunded via an eGift card - Any orders placed through a combination of payment methods (e.g. eGift + Card) will be refunded via the original payment method ⚬ eGift card payments will be refunded via an eGift card and the remaining balance directly to credit/debit cards - eGift card purchases & Top ups are non-refund…
Who We Are
- If you would like to exchange any products, you may: - Visit the nearest store to return the items & purchase the new products. Please note that this is subject to availability and is per our applicable policies.
These Terms and Conditions May Change
- Subject to the above exclusions, we will process a refund upon receipt of the returned/exchanged products, excluding any delivery charges you paid for through ordering. Refunds will be done only through the Original Mode of Payment. Any refunds given by us in relation to returns/exchanges will be made as follows. References to Alshaya Card refer to our gift/refund card which may the…
Eligibility
- If you wish to cancel your order, you may do so by calling our Customer Services department 800-SHAYA or +971 800-74292during working hours and within one hour of having placed it. If you paid by credit card or debit card (KNET in Kuwait), and you have cancelled in accordance with this clause then we will reverse the authorisation or process a refund transaction (as the case may b…
Your Account
- As used in the Terms and on the Site, "westelm.com, West Elm, Site, We, Us" refers to Williams-Sonoma, Inc., with headquarters located at 3250 Van Ness Avenue, San Francisco, California 94109, USA. If you have any questions about these Terms, the Privacy Policyor the Site, you may contact us via the Customer Service information provided on the Site...
Shipping and Processing and In-Store Pick-Up
- We reserve the right to update or modify these Terms at any time, upon notice to you in writing to the last address provided, by email, by posting on the Site or by any other reasonable means of communication. We also reserve the right, at any time, to modify or update our Privacy Policy in the same manner. You confirm your acceptance of the modifications or updates by continuing t…
Intellectual Property
- You must be at least 13 years old to use the Web Site or our mobile applications. If you are under the age of majority in your state of residence (a minor) your parent or legal guardian must agree to these Terms and Conditions on your behalf and you may only access and use the Web Site and our mobile applications with permission from your parent or legal guardian.
Use of The Site
- You may be required to register with Us in order to access certain services or areas of the Site. Our Privacy Policyexplains how we protect and use your information. If you create an account, your username and password are for your personal use only and you are responsible for maintaining the confidentiality of your account information (including your password) and for re…
User Content
- Our shipping and processing charges are intended to compensate Us for the cost of processing your order, handling and packing the products you purchase and delivering them to you. We encourage you to also review detailed information about our shipping and processing fees. Some of Our stores offer certain in-store pick up options, including paid hold and ship-to-store services…
Copyright Policy
- The Site, including all of its information and contents such as photographs, images, text, data, wallpapers, icons, characters, artwork, graphics, page layout, form, music, sound, messages, software and the code used to generate the pages on the Site (collectively, the "Materials"), is the property of Williams-Sonoma, Inc. or that of Our authorized suppliers or licensors, and is protect…
Open Source
- We grant you a personal, limited, non-exclusive, nontransferable license to access and make personal use of the Site and the Materials and other information contained on the Site. This license does not include any resale or commercial use of the Site; any collection and commercial use of any photographs or other Materials published on the Site; any non-personal use of Our pr…