Full Answer
How much does shipping cost for Leslie's pool perks Rewards members?
Shipping on most orders to the continental United States is free for Leslie's Pool Perks Rewards members! For full details, including expedited shipping and shipping outside the continental US, check our our Shipping Rates & Policies page. + When can I expect my order once I place it?
Does Leslie’s have a warranty on pool equipment?
In addition, Leslie’s stores are certified warranty centers for all major brands of pool equipment and we have our expert Leslie’s service technicians for installation and repairs in all major markets. For more information on Leslie's Equipment Protection Plan and eligible equipment, click here for our PDF guide!
What is Leslie's return policy for defective items?
Whether the wrong item was purchased, it doesn't meet expectations, or is damaged or defective, we want you to know that Leslie's is committed to making it right. If you're not 100% satisfied with your order, you can return it within 30 days of purchase for a replacement or a refund (subject to the limitations below).
Does Leslie’s Pool Ship on weekends?
Here at Leslie’s Pool, we know how important it is to get your order as quickly as possible. To keep up with customer demands, we ship from our warehouses through out the week and on the weekends during the summer season.
What is Leslie's return policy?
If you're not 100% satisfied with your order, you can return or exchange it within 30 days of purchase for a replacement or a refund, subject to the limitations below. Products being returned or exchanged must be in their original packaging and in like-new condition.
Can you return unopened pool chemicals?
Products being returned or exchanged must be in their original packaging and in like-new condition. Select chemical returns must be in their original, unopened packaging with no visible damages.
Does Leslie Pool price match?
6: Price Match Guarantee Your neighborhood Leslie's will gladly match any local competitor's in-store prices, whether it's a sale or regularly priced item. We don't price match online retailers, as we offer value-added services in-store as part of our ongoing commitment to you.
Can I return chlorine?
Products that cannot be returned because of US Department of Transportation shipping regulations include: Chlorine sticks and tablets of any kind, pre-filled chlorine packs (Pool Frog), Bromine tablets, non-Chlorine pool and spa Shock, Calcium based pool chlorine, Hydrogen based pool shock (Soft Swim C), some other ...
What do you do with expired chlorine?
You can return them to the manufacturer or find a pool company in your local area that will take them. Expired liquid chlorine is less potent, but it can still be used in pools, so they may still be willing to accept it, even if it's expired. This way there's no waste and the chemicals are still used.
Where can I dispose of pool chemicals?
Local Pool Store. The majority of pool supply stores will accept pool chemicals and properly discard them.Local Community Pool. Your local community pool will sometimes accept the old pool chemicals and use them themselves.Your Neighbors. Do your neighbors have a pool?
Does Leslie pools offer military discount?
Leslie's Pool Supplies will be honoring military members and veterans during Memorial Day weekend with double it's normal discount, offering those 10% off from May 22 through 25, 2020. The deal will be available at lesliespool.com or in-store. Military.com provides discount information as a service to our members.
Are Leslie's chlorine tablets good?
If you're using trichlor as your primary chlorine sanitizer, it's important to use quality products in your pool to achieve the best results. From the ingredients to the manufacturing process, Leslie's chlorine tablets are far superior to any other tabs on the market.
How do you use Leslie's Pool perks?
+How do I redeem my earned rewards? In stores Purchases: Provide associate the email tied to your Pool Perks account or have them scan your customer barcode in the Leslie's app. This will bring up your available rewards and the associate can apply to your purchase.
Why are chlorine tablets so expensive?
The reason why trichlor tablets are so expensive and why they are sold out at many pool supply stores is because of the national trichlor supply shortage.
How often should you shock your pool?
about once a weekHow Often Should I Shock My Pool? Shocking your pool regularly will help to keep the water clean and free of contaminants. You should aim to shock your pool about once a week, with the additional shock after heavy use. Some tell-tale signs that your pool needs to be shocked are cloudy, foamy, green, or odourous water.
How much muriatic acid do you put in a pool?
For an average-sized pool (think 15,000 to 20,000 gallons), you'll need about a quart of muriatic acid. If your pool is much larger or much smaller than average, you should check with your pool professional.
Why is my pool green?
Green pool water is often caused by the presence of algae in your pool. Algae blooms can appear when your pool has a low Free Chlorine. Exposure to high heat, heavy rain or poor circulation, without the use of a preventative algaecide, also increase your risk of developing pool algae.
How to contact Leslie's for tax exempt orders?
All qualified tax-exempt residential customer transactions can be made via mail order at 1-800-537-5437 or at a store location. If you are a Leslie's Commercial Customer with a company or business that is tax-exempt, your order will be displayed without tax.
What is Leslie's responsible for?
You are responsible for, and agree to pay promptly, for all your purchases and charges to your account, including applicable taxes. In the event a check is returned or electronic payment is denied, Leslie's may impose a fee to cover the cost of any charges incurred by Leslie's. You shall be responsible and liable for any fees, including attorneys' fees and collection costs, that Leslie's may incur in its efforts to collect any unpaid balances from you. If payment cannot be charged to your credit card or a payment is returned to for any reason, including chargeback. Leslie's reserves the right to suspend or terminate your access to the Site, including your customer account.
What is Leslie's water test?
The information contained in any water test analysis provided to you by Leslie's is provided solely as a courtesy by Leslie's to its customers. Leslie's makes every effort to provide accurate recommendations based upon current ANSI/PHTA standards, but codes and regulations change and Leslie's assumes no liability for any omissions or errors in this analysis or the outcome of any project. Further, the recommendations provided to you are based on the information provided by you about your pool and its equipment and such recommendations only relate to the specific products listed on the recommendation. You must always exercise reasonable caution, carefully read the label on all products, follow all product label directions, follow any current codes and regulations that may apply, and consult with a licensed professional if in doubt about any procedures. Leslie's assumes no legal responsibility for your reliance or interpretation of the data contained in any water test analysis and makes no representations or warranties of any kind concerning the quality, safety or suitability of the information, whether express or implied, including, without limitation, any implied warranties of merchantability or fitness for a particular purpose.
Can Leslie's use comments?
Once the Comments are submitted, Leslie's may use the Comments in any fashion it deems appropriate. By using the Comments, Leslie's is under no obligation to maintain any Comments in confidence, to compensate for any Comments, or to respond to the authors Comments.
Does Leslie's endorse third party sites?
Leslie's provides links to Third Party Sites solely as a convenience to you and for no other purpose, and such links do not imply endorsement by Leslie's of the Third Party Sites. If you choose to access any Third Party Sites, you do so at your own risk and by accessing them you leave the Site.
Is Leslie's liable for delays?
Leslie's shall not be liable for delays or prevention of delivery due to unforeseen circumstances, or acts of God, which may include, but is not limited to, weather conditions, traffic conditions, and/or mechanical difficulties.
Can Leslie's suspend your account?
Leslie's may suspend or terminate your access to the Site at any time for any reason with or without notice to you. You are liable for any orders or charges you place prior to such termination.
Can you ship internationally with Lesliespool?
The short answer is "no". Right now we don't have the capability to ship internationally, but that doesn't mean we can't ship to a domestic freight forwarder! We want to do everything we can to help our customers no matter where you are, so don't hesitate to give us a call. If you are located outside of the United States and have questions about any of these policies, please email us at sales@lesliespool.com.
Does Leslie's Pool Perks ship to the US?
Shipping on most orders to the continental United States is free for Leslie's Pool Perks Rewards members! For full details, including expedited shipping and shipping outside the continental US, check our our Shipping Rates & Policies page.
Do you have to be a member of Pool Perks Rewards to get free shipping?
To qualify for free ground shipping, you must be a Pool Perks Rewards member and your shipping address must be in the contiguous US. For full details, check out our Shipping Rates & Policies page.
Hayward Manufacturer's Warranties
For residents of Arizona, Arkansas, California, Colorado, Florida, Hawaii, Idaho, Louisiana, Mississippi, Nevada, New Mexico, Oklahoma, Oregon, Texas, Utah, Washington: Click here to view Hayward's full product warranty information, including specific details, exclusions & limitations.
Jandy Manufacturer's Warranties
Click here to view Jandy's full product warranty information, including specific details, exclusions & limitations.
Pentair Manufacturer's Warranties
Click here to view Pentair's full product warranty information, including specific details, exclusions & limitations.
Polaris Manufacturer's Warranties
Click here to view Polaris' full product warranty information, including specific details, exclusions & limitations.
Zodiac Manufacturer's Warranties
Click here to view Zodiac's full product warranty information, including specific details, exclusions & limitations.
Raypak Manufacturer's Warranties
Click here to view Raypak's full product warranty information, including specific details, exclusions & limitations.
Waterway Manufacturer's Warranties
Click here to view Waterway's full product warranty information, including specific details, exclusions & limitations.
What are the rules of the Leslie program?
The Program Rules govern Leslie's relationship with members of the Loyalty Program (collectively, "Members," and individually, a "Member" or "you"), including how Members manage their accounts, earn and redeem Points and Rewards. PLEASE READ THESE PROGRAM RULES CAREFULLY.
How old do you have to be to join Leslie's?
Individuals who are 18 years of age or older (or the age of majority in your jurisdiction, if higher) may enroll for membership in the Loyalty Program. Commercial customers and pool trade professionals are not eligible to participate in the Loyalty Program. Leslie's may deny enrollment in the Loyalty Program to any applicant in its sole discretion ...
How long does it take for a reward to expire?
Rewards expire twelve (12) months after the calendar date in which such Rewards were added to your Account. The oldest accrued rewards will be used first for redemptions.
How long do Points last on a pool?
Points are automatically added to your Account within two (2) business days from your purchase date, shipment date or pick-up date. Points expire twelve (12) months after the calendar date in which such Points were added to your Account. Each accrual of 20 Points earns one (1) $1 pool perks reward (each, a "reward").
Is Leslie's responsible for points?
Leslie's is not responsible for Points and Rewards not available as a result of Member's failure to provide accurate Member information. Members are only required to enroll once in the Loyalty Program. No subsequent Member registration is required.
Do you need an email address to join the Loyalty Program?
An email address is required for membership and in order to access your Loyalty Program account (the "Account"). Information provided by a Member will be maintained in a personal preference profile with the Account.
Can Leslie's Rewards be used for cash?
Rewards cannot be redeemed in full or in part for cash, gift certificates or store credit. Points and Rewards hold no cash value. Leslie's is not responsible for lost or stolen Points or Rewards. Rewards will be applied to all purchases at the point of sale after any other coupons/discounts have been applied.
In-Store Returns
Products purchased in-store or online may be returned to any Leslie's store with an accompanying receipt or packing slip and a valid ID
Online Returns
Our online returns process is designed to ensure the fastest and most accurate processing of your returns request. Online returns are subject to a $15 return shipping fee deducted from your refund amount. For oversized items requiring carrier freight returns, you will be responsible for all return shipping charges.
Where is Leslie's personal information stored?
Personal information collected on our websites, or received by Leslie’s from you or third parties, may be stored and processed in the United States or any other country where we or our service providers maintain facilities.
What is poolmart privacy policy?
This Privacy Policy describes the types of information gathered by Leslie’s Poolmart, Inc. or any of its divisions or affiliates (collectively “Leslie’s ,” “we,” “us,” or “our ”) in the process of providing this website, retail store services, mobile application, services, information, tools, functionality, updates and similar materials (collectively, the “ Service”) and in the course of selling our products (“Products ”), how we use it, with whom the information may be shared, what choices are available to you regarding collection, use and distribution of information and our efforts to protect the information you provide to us through the Service. By using the Service, you hereby consent to allow us to process information in accordance with this policy.
Is Leslie's email secure?
TLS encrypts your credit card number, name and address so only Leslie’s is able to decode your information. Please note that email is not encrypted and is not considered to be a secure means of transmitting credit card information. To be sure your connection is secure locate the lock icon on your browser window.
Information We Collect
Our Site collects information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“ personal information”).
Use of Personal Information
For information generally on how we use your personal information and to which entities, please refer to our Privacy Policy .
Sharing Personal Information
For information generally on how we use your personal information and to which entities, please refer to our Privacy Policy .
Your Rights and Choices
The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.
Exercising Access, Data Portability, and Deletion Rights
To exercise the access, data portability, opt out, and deletion rights described above, please submit a verifiable consumer request to us in one of the following ways:
Protecting Our Customers, Communities and Employees
The health and safety of our customers, communities and associates remains our highest priority, and we continue to take all CDC recommended precautions necessary to ensure their safety and well-being. Here are the steps we are taking in response to COVID-19.
A Message From Our CEO Regarding COVID-19
Dear Customers, Like you, Leslie’s is deeply concerned about the impact to the health and well-being of our employees, customers, and communities from the Coronavirus (COVID-19). Our teams are continuously responding to information from local and national health agencies and taking action to minimize the risk to our customers and associates.
Coronavirus: What You Need To Know About Recreational Water
According to the Center for Disease Control (CDC), there's no evidence that COVID-19 can be spread to humans through the use of pools and hot tubs. Proper operation, maintenance, and disinfection should remove or inactivate the virus that causes the coronavirus.
Coronavirus: How To Clean And Disinfect
The CDC has recommended the use of household bleach to clean and disinfect surfaces to help prevent the spread of COVID-19. The CDC provides a procedure for making a bleach solution using household bleach. Liquid pool chlorine is approximately two times stronger than household bleach.
