Full Answer
What is Kohler return policy?
Items must: Be returned within 45 days of the Kohler shipped date. Be in new and saleable condition. Have prior authorization from Kohler. Items returned without authorization will be disposed of without credit being issued.
Can I return Kohler toilet?
If you purchased your toilet or bidet seat in 2021 and are not satisfied for any reason, KOHLER will provide a refund within 180 days of purchase from an eligible location.
Does Kohler pay return shipping?
We will refund shipping charges only if we've sent the wrong item or if the item is defective.
Does Kohler warranty their toilets?
Warranty Information All Kohler Plumbing Products carry Kohler's one-year limited warranty unless otherwise noted.
Can I return a used toilet to Home Depot?
Simply take your purchase back to any Home Depot and get your money back instantly or exchange for something else. Be sure to bring a copy of your receipt or shipping confirmation email, credit card you used for the item and valid I.D.
Can I return a toilet to Lowes?
If you're not completely satisfied with your Lowe's purchase, simply return the merchandise to any Lowe's store in the US. Most new, unused merchandise can be refunded or exchanged with proof of purchase within 90 days of the original purchase date, unless noted in our Return Policy Exceptions.
Are Kohler products guaranteed for life?
Kohler faucets, both kitchen and bathroom fixtures, come with a limited lifetime warranty that protects their components. The company ensures that all faucets manufactured after January 1, 1997, will be leak and drip-free during everyday residential use.
How do I claim my Kohler warranty?
TO OBTAIN WARRANTY SERVICE: Original retail consumer must bring the engine to an authorized Kohler dealer found by visiting www.KohlerEngines.com or telephone 1-800-544-2444 (U.S.A. and Canada).
How does Kohler warranty work?
If a defect is found in normal residential use, Kohler Co. will, at its election, repair, provide a replacement part or product, or make appropriate adjustment. Damage to a product caused by accident, misuse, or abuse is not covered by this warranty. Improper care and cleaning will void the warranty**.
How long is the warranty on a Kohler toilet?
Three-Year Limited Warranty for Mechanical Parts Kohler Co. warrants the vitreous china component on the KOHLER Numi toilet to be free of defects in material and workmanship during normal residential use for three (3) years from the date of installation.
Does American Standard toilets have a lifetime warranty?
American standard toilets have more detailed warranty coverage. Any and all chinaware is covered by a lifetime warranty, but the mechanical components are covered for five or ten years, depending on the model. Toilet seats and electronic components are covered for one year.
Does Kohler replace free cartridges?
If the Faucet should leak or drip during normal use, Kohler Co. will, free of charge, mail to the purchaser the cartridge necessary to put the Faucet in good working condition.
How do I contact Kohler?
(800) 456-4537Kohler Co. / Customer service
Where is the return information on a Kohler package?
Return information is located on the packing slip included with your shipment. For the fastest possible assistance, please have your packing slip and order number ready for our customer service representative and call us toll free at 1-800-4KOHLER (1-800-456-4537).
How long does Kohler return shipping take?
Be returned within 45 days of the Kohler shipped date
General Information
Thank you for visiting KOHLER Collection. If you wish to make a purchase offline or are looking for specific information about your order, products, or the exchange policy, please feel free to contact us via the e-mail link, phone number or postal address below.
Orders
Orders are shipped Monday through Friday at 12:00 pm (CST). Any orders placed after 12 pm will ship the next business day.
Shipping
We are able to accept and deliver online orders in the United States, U.S. territories and International locations. All United States, U.S. territories and International merchandise has a shipping charge added to your order. FedEx is not able to deliver to P.O. boxes. Please provide a street address for shipping when placing an order.
KOHLER Original Recipe Chocolates Shipping Guidelines
Shipping durations depend on the temperature of the order location and the temperature in Kohler, Wisconsin. If the temperature is above 70 degrees, all orders must be shipped via FedEx 2nd Day Air or faster. If the temperature is above 85 degrees, all orders must be shipped via FedEx Next Day Air.
Credit Card Refunds
Kohler Collection will accept returns or exchanges for items that are in new condition and free of damage 30 days after purchase. Credits will be placed on the card used for the original purchase. We will refund shipping charges only if we've sent the wrong item or if the item is defective.
Exchanges
If you need to make an exchange, please contact us via email (kohlercollection@kohler.com) or via phone at 866-243-8548. Note that we can only refund or exchange items purchased online within 30 days.
Redeeming Destination Kohler Gift Cards
Please contact us via email (kohlercollection@kohler.com) or via phone at 920-803-3025 to inquire about using Destination Kohler Gift Cards.
What happens if a customer refuses to accept delivery of a package?
If a customer refuses to accept delivery of their package, returns their package, issues a chargeback with their credit card company, fails to pay duty, taxes, brokerage fees, customs fees, and any other associated shipping fees, and these fees get charged back to OPEengines.com, OPEengines.com reserves the right, and will charge you, the customer, a fee of $50. or more, plus any fines, collection expenses, attorney fees, chargeback fees, etc.
What to do if package arrives damaged?
When packages appear damaged on arrival, state condition of the container over your signature on the receipt. If damage is discovered after opening the container, notify the carrier immediately. We provide good merchandise, properly packaged to the carrier. Claims for damage must be directed to the carrier first, not to OPEengines.
What happens if you get a chargeback from your credit card company?
If a charge back has been issued from your credit card company, we will pursue you legally through an attorney and or/collection agency and any other means. So, even if a chargeback is issued, you will be pursued through other means until we recover the cost of the products plus any and all fees. OPEengines.com retains the right to charge the Customer's Credit Card for any and all chargeback fees in cases where the chargeback is disputed by OPEengines.com.
How much does it cost to chargeback on OPEengines?
Due to the time and effort involved in disputing a chargeback, any and all chargebacks issued to OPEengines.com will involve a $50.00 fee charged to the Customer issuing the chargeback.
What happens if you return an engine?
If an engine or shortblock is returned, the shipping charges we paid to ship it out to you plus repackaging costs, will be deducted from your refund.
How long does it take to return a short block?
Engines & Short Blocks must be returned within 30 days from the date you received and that have not been started or had oil and gas added or mounted, ARE NOT ELIGIBLE FOR RETURN. Parts must be returned within 30 days from the date of sale. There are no refunds on electrical parts unless part is deemed defective by us.
Where are Kohler short blocks made?
Kohler engines and short block are products made in the U.S.A. that qualify for duty-free shipping to Canada.
