What is light in the box's returns and exchanges policy?
Yes, Light in the Box does offer free returns & exchanges. We researched this on Apr 3, 2021. Check Light in the Box's website to see if they have updated their free returns & exchanges policy since then. Shopping tip: Light in the Box also offers coupons and promo codes .
How do I get a refund for my LightInTheBox order?
Refunds: The refund will be issued to your LightInTheBox Credit Account. You can either use Credits to pay for new order or withdraw it to the original account/card you paid earlier. The original shipping fee and insurance are non-refundable.
What happens after I submit my ticket to LightInTheBox?
After you submit your ticket, our Customer Service will approve your return request according to our policy, warranty, product status, and the proof you provided. We are also not liable for any aftersales issues that have been mishandled without any prior approval from Lightinthebox.
What can you buy at LightInTheBox?
Their large inventory includes clothing, sporting goods, home goods, wedding items, lights, jewelry, electronics, and LightInTheBox handbags—and that’s not all! You can spend hours on their site discovering even more.
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Can you return items from LightInTheBox?
If you are not satisfied with your purchase, and the product is still in brand new condition, we can arrange the refund of the item price. You will be responsible for paying the return shipping fees. Please submit a "Return or Exchange" ticket within 7 days of the order being received.
What is the return address for LightInTheBox?
Please ship the package out within 5 days and keep the receipt of it as the proof of return, usually we will receive your package within 30 days....Name:Zhang DalanAddress:2nd Floor, No. 356, Zhaohui Road, Chengnan Street, Nanhu District, Jiaxing City, Zhejiang ProvinceCity:JiaxingCountry:ChinaPostal Code:3140001 more row
Where is LightInTheBox located?
Beijing, ChinaLightInTheBox Holding Co., Ltd.Type of businessPublicHeadquartersBeijing, ChinaArea servedWorldwideFounder(s)Quji (Alan) Guo, Liang ZhangIndustryInternet, online retailing4 more rows
Can You Trust LightInTheBox?
Is LightInTheBox legit? Yes. LightInTheBox was founded in 2007, trades on the New York Stock Exchange, and serves customers all over the world. Some reviewers who have reported difficulty with customer service say the company has cleared up their issue.
Is LightInTheBox in USA?
It will be one exciting try here. As one leading wholesaler, LightinTheBox provides the latest and great Wholesale Company In Usa with absolutely high cost-effective quality.
Is LightInTheBox a UK company?
They are based in China, the links to their 'Customer Services' via their e mails do not work and if I did return the dress I was expected to pay £40+ to return the dress and mark it as a 'Gift' too so they can avoid import tax from the UK!
Does LightInTheBox run small?
We are an international company who caters to customers around the world, so our clothing may run larger or smaller than the size you are accustomed to in your country.
Is LightInTheBox Chinese?
As I wrote above, LightInTheBox is a Chinese site, so it is not required to comply with European legislation on warranty. This is also the case of other Chinese sites but the particularity of LightInTheBox is that the warranty is sometimes very light.
Does LightInTheBox have a store?
Plenty of Local Store Shopping are available on LightInTheBox, a leading online store from China. Fashion design and high quality make them the best Local Store Shopping you ever seen.
How long does LightinTheBox take to deliver?
It typically takes 3 - 4 business days (5 - 7 week days) to arrive and is carried by one of the following global express shipping companies: DHL, UPS, FedEx, and TNT.
Is LightinTheBox Canadian?
Light in the Box is an online retail company founded in China in 2007. To me, it is kind of similar to a 'Chinese Amazon.com'. It is traded on the New York Stock Exchange under the symbol LITB.
Is Shein a legit site?
Is Shein a scam? Shein is a reputable online retailer. If you're shopping from the US they have a great return policy (free return shipping on the first return package from your order within 30 days). Shein is one of the fastest growing online retailers (making the front page of the Wall Street Journal in summer 2021).
Is LightInTheBox Canadian?
Light in the Box is an online retail company founded in China in 2007. To me, it is kind of similar to a 'Chinese Amazon.com'. It is traded on the New York Stock Exchange under the symbol LITB.
How long is delivery from LightInTheBox?
It typically takes 3 - 4 business days (5 - 7 week days) to arrive and is carried by one of the following global express shipping companies: DHL, UPS, FedEx, and TNT.
Return Policy
We aim to offer services that will benefit all our customers. We hope you are happy with every purchase you make. In certain circumstances, you may want to return some items. Please read our return policy below, we will do our best to assist you.
Returnable items
Items that can be returned/refunded or exchanged within the warranty* follow the criteria as below: 1. Faulty items damaged/broken, or soiled upon arrival. 2. Items received in the incorrect size/color. *Warranty:
Before Making a Return Request
For any reason, if you would like to cancel your order while the order is under the shipping process, you will need to wait until you receive the package in hand before making a return request.
Return address & refunds
Return address: You will need to send your returning products to our warehouse in China. Please always submit a" Return or Exchange "Ticket to customer service first to obtain the return address.
Can you return a dress that doesn't fit?
Dresses or clothing that does not fit properly but fits the specifications you ordered cannot be returned or exchanged. As our dresses and clothing is made with additional fabric in the seams, you can make minor adjustments at a local tailor, at your own cost.
Does LightInTheBox track purchases?
LightInTheBox has a very easy system that allows you to track all of your purchases and will allow you to request a return if you have any problems with your order .
Does LightInTheBox offer free shipping?
Based on our records, LightInTheBox does not currently offer free shipping policies. Check the full discussion to learn more.
Does LightInTheBox offer free returns & exchanges?
Yes. As of April 3, 2021, LightInTheBox does offer free return policies. View the discussion thread for more details.
Does LightInTheBox offer international shipping?
Yes. As of April 3, 2021, LightInTheBox does offer international shipping policies. View the discussion thread for more details.
Does LightInTheBox offer curbside pickup?
No. Based on our last check on April 3, 2021, LightInTheBox was not offering in-store pickup. Check the full discussion for updated information.
PayPal
If you are a registered PayPal member, your refund has been completed instantly. You may check your PayPal account for more information regarding the refund. If you are an unregistered PayPal user, it will take 7-45 days for PayPal to process your refund and return the money to your credit card account.
Western Union
For customers that paid using Western Union, we recommend using PayPal to receive your refund to avoid processing fees and get your refund immediately.
Wire Transfer
Unfortunately, we cannot give more information on how long it will take to credit your account as it depends on your bank’s procedures. We recommend contacting your bank if you have any questions regarding a refund.
About LightInTheBox
LightInTheBox is an global online retailer catering to anything your heart desires. Consider it a major competitor for the behemoth, Amazon, with the principle of cutting out the middleman so the customer gets all the savings.
Overview of LightInTheBox
Similar to Amazon, the main purpose behind LightInTheBox is to provide people around the world with great quality at wholesale pricing.
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