Return Policy
- Thank you for shopping at Lights.com! ...
- Returning or Exchanging a Damaged, Defective, or Incorrect Item If you received an item that was delivered damaged or defective, or received an incorrect item, we're sorry to hear that! ...
- Returning or Exchanging a Non-Defective Item We get it, sometimes you change your mind. ...
Full Answer
What is lamps plus'return policy for online orders?
All merchandise must be in the original packaging. You may return an online purchase to any Lamps Plus store within 60 days of receiving it, but you must first receive an RMA by calling 877-704-2425. When you contact us, please have your online order number and the store location you will be using to make your return.
How long do I have to return an item after purchase?
Items returned between 31 and 60 days after receipt will only qualify for a store credit. Items cannot be returned or exchanged after 61 days from receipt of the order. Refunds will be applied to your account (minus return shipping) once the item (s) has been received and inspected by our warehouse team.
How do I return a product to Lamps Plus from Canada?
Please note, all returns shipped back to Lamps Plus from Canada must be sent via UPS using the documentation provided by us with your RMA. Once the product is received at our warehouse in good condition we will issue a refund for the amount of the product and tax to the original method of payment used for the purchase.
What items cannot be returned to a Lamps Plus store?
The following types of purchases cannot be returned to a Lamps Plus store location; they must be shipped back to our warehouse: Open Box purchases; furniture and rug purchases; Amazon.com, eBay, Walmart, and other marketplace-sourced orders; White Glove and Threshold delivery orders. Please contact us for assistance with these types of orders.
Does Light in the Box have free returns?
If you are not satisfied with your purchase, and the product is still in brand new condition, we can arrange the refund of the item price. You will be responsible for paying the return shipping fees. Please submit a "Return or Exchange" ticket within 7 days of the order being received.
How long does it take to get refund from light in the box?
In most cases, we will refund your money within 48 hours after your package has been processed. The time it takes to receive your refund will differ based on the payment method you used.
How do I cancel my Lamps Plus order?
If you need to cancel or make changes to an order, please contact Customer Service as quickly as possible at 877-704-2425. If you are a member of our Professionals program, call 800-304-8120.
Can You Trust LightInTheBox?
LightInTheBox is a global online retailer based in Hong Kong known for discounts on a wide variety of clothes, gadgets and home goods. At the time of publishing, LightInTheBox has an overall rating of 3.5 out of 5 stars from 549 qualified reviewers.
Can shops refuse to give you a refund?
The shop's 'rules' are irrelevant. If goods aren't faulty, you CAN'T return them. Unless the shop's 'rules' allow it, or it was bought online. Online is different, because the Distance Selling Regulations mean you can cancel goods within seven working days, even if you've merely changed your mind.
Can I return an online order to Lamps Plus?
Returning an Online Purchase to a Lamps Plus Store You may return an online purchase to any Lamps Plus store within 60 days of receiving it, but you must first receive an RMA by calling 877-704-2425.
Where are Lamps Plus products made?
If you're looking to celebrate your creativity, try our Designer Art Shade Program, or Color Plus brand lighting. You select the design and our Los Angeles artisans will custom make your lamp to order. The only limit is your imagination.
How many stores does Lamps Plus have?
37Lamps PlusTypePrivateIndustryRetailFounded1976HeadquartersChatsworth, Los Angeles, CaliforniaNumber of locations375 more rows
How long does Light In The Box take to deliver?
It typically takes 3 - 4 business days (5 - 7 week days) to arrive and is carried by one of the following global express shipping companies: DHL, UPS, FedEx, and TNT.
How do I return my light in the box order?
How do I return an item?Sign into your account and click on My Orders.Click on the order you need help with.Click on Returns & Refunds and you will be taken to an online form.Please fill out the form, including as many details as possible and uploading photos that clearly show the problem with the item (if necessary).More items...
Is Light In The Box A Chinese company?
Light in the Box is an online retail company founded in China in 2007. To me, it is kind of similar to a 'Chinese Amazon.com'. It is traded on the New York Stock Exchange under the symbol LITB. They have all sorts of things, including wedding dresses, gardening tools, clothing..
What country is light in the box located?
LightInTheBox Holding Co., Ltd.Type of businessPublicHeadquartersBeijing, ChinaArea servedWorldwideFounder(s)Quji (Alan) Guo, Liang ZhangIndustryInternet, online retailing4 more rows