Does Lunya have free returns?
Free return shipping is offered for U.S. orders only. For information about international returns, CLICK HERE. What's Lunya's return policy? A return must be requested within 30 days of the ship date, after which merchandise must be sent back within 15 days.
Where is Lunya clothing manufactured?
Our manufacturing facilities and mills are located in Los Angeles. Since they are in our "backyard", we can be hands on and make sure that the Lunya quality and principles are woven in to every garment!
Is Lunya sustainable?
Sustainability at Lunya At Lunya, quality time spent in exceptionally-made, long-lasting pieces crafted more sustainably is what drives us. That, and sleep. Each piece we create is the product of years of designing, sourcing, and producing with only the highest-quality materials and like-minded production partners.
Can you dry Lunya?
All of our Lunya pieces are made to live with, effortlessly. You can simply throw them in the wash (cold and delicate if possible) and lay them flat to dry.
Who manufactures Lunya?
Ashley MerrillAshley Merrill started Lunya after growing sick of wearing her husband's old T-shirts at home. Before she started her sleek, upscale sleepwear company about seven years ago, Ashley Merrill had an awakening.
Who is Lunya?
After she struggled to find comfortable, high-quality, flattering pajamas, Lunya founder and CEO Ashley Merrill set out to create her own.
What is washable silk made of?
The silk before washing: These are made of silk charmeuse, which means that the silk has a satin weave that makes it look shinier and more traditionally “silky” than Lunya's matte silk.
How long does Lunya have a return policy?
But not all items are made with the same materials, and not every customer interaction is the best. When in doubt, there is always the Lunya’s 30-day return policy where you can be fully refunded .
How to return a Lunya?
Lunya has an online Return Portal where you can start a return by entering your email in the box at the bottom of the page. In your return, you must include the original packing slip, which you can print out, along with the return label the brand provides in the return process and include it with your return.
What is the Lunya eye mask made of?
The Lunya eye mask’s exterior is made from 100% silk with a 100% polyester filling. To care for, machine wash on cold and lay flat to dry.
How much does Lunya sleepwear cost?
This piece of Lunya sleepwear is made from 100% Washable Silk and retails for $256.
What is Lunya pajamas?
Lunya is a sleepwear brand that thoughtfully designs its luxury pajamas for women. Features like pockets, non-slip straps, and pants that don’t ride up are dead giveaways that these items are designed by women, for women.
What is a lunya robe?
Lunya’s The Robe. Lunya’s The Robe looks like your favorite fall jacket, just longer, easier to clean, and more comfortable. All of Lunya’s designs have an effortless, airy style to them, and this Lunya review is a true believer that what you wear affects your mood, and ultimately how you feel about yourself.
What is a raw hem robe?
The Robe has a raw hem finish that is tapered at the waist to give you a streamlined appearance, not bulky like other robes. There are pockets, an attached belt, an interior tie for extra security, and a hanging loop on the back, making it easy to store and grab in the morning.
Shame on Lunya
I purchased several items from Lunya and was happy enough to go back and place a large order. Never again. There was a shipping issue and they are unresponsive to my emails and voice mails. This is unacceptable. There are so many wonderful companies out there with amazing customer service but this company is horrible.
Best pajamas ever
I have ordered from Lunya several times and the pajamas are worth the splurge. I did have an issue with some stitching on my silk pajamas and was provided with a credit to purchase new ones so that was a quick fix. Everything else I've ordered has been perfect.
Clothes do not look the same after washing
I ordered the washable silk pajama set as well as an underset Nov 2021. After a single wash following the care instructions, the pajamas looked nothing like they did when they arrived or how they look online. The color faded from a pretty wine color to brown. The texture became like dried paper, and the pajamas were crinkled.
Not Worth the Money
My order was shipped on December 1 and it is still in transit as of December 12. I live 5 hours away from their distribution center in Chino, Ca. My package went to North Carolina and is now making its way back to California. I emailed customer service twice and they did not respond for 5 days. They blame everything on Covid.
BUYER BEWARE!!
Horrible horrible horrible company. I ordered January 8, 2021 and after 3 weeks of my shipping status saying “in transit” I tried calling them. Nope. No company phone number. Sent an email and all they replied with was the same tracking number I received the day after I ordered.. that has been showing in transit fir 3 weeks.
What's happened??
I've made several online purchases, all with good luck. I'm a Canadian customer. My last purchase is a disaster, so far. They created a shipping label 10 days ago but haven't handed the package to DHL.
Do not order from this company
Do not order from this company. Terrible customer service. No phone number listed. Retail location in CA permanently closed. Unable to get a response on when my items will arrive and I was already fully charged for and have not received the items.
