macys return policy

by Armando Gleichner Published 2 years ago Updated 1 year ago

Macy’s return policy for each department

  • Apple products. Apple products purchased from Macy’s store can only be returned to those stores that sell Apple products.
  • Area Rugs. ...
  • Electronics items. ...
  • Backstage. ...
  • Bluemercury. ...
  • Cosmetics and Fragrances. ...
  • Designer brand products. ...
  • Apparels. ...
  • Jewelry and watches. ...
  • Optical products. ...

More items...

Full Answer

Will Macys take returns without receipt?

Will Macys take returns without receipt? The answer is yes. Macy’s return policy says it will accept returns without a receipt if the product still has the store’s sticker, or you have a gift card receipt. However, you will only get an in-store credit; you will not get a full refund.

How to return item to Macys?

  • Locate your order by logging into your account or completing the form on the Easy Returns page
  • Choose the products that you wish to return
  • Go to Returns and choose Return Info & Label
  • Print the generated confirmation page and mailing label by pressing the Print Return Label button
  • Put your goods in a box along with the confirmation sheet

More items...

How do I get my return label from Macys?

How do I get my return label from Macys? In the Returns section, select Return Info &amp, Label. The next screen will show a QR code along with your return information. To print, select the red PRINT RETURN LABEL button. Print your return label and return slip, and include the return slip in the package along with the item (s) you’re returning.

Does Macy's have free return shipping?

Macy’s offers free returns both in stores and by mail, with a few exceptions. To make use of the free return when sending an item back by post, simply package it, include the return label, and ship it off. Items ineligible for free returns are all furniture, area rugs, gift cards, lamps, gourmet gifts, wall art, mattresses, and mirrors.


What are Macy's return policies?

We want you to love your purchase, but if you are not completely satisfied, we gladly accept most returns by mail and in stores within 90 days of purchase for free Conditions are noted below. Returned items must be in original, saleable condition with original tags. Shipping and delivery fees are non-refundable.

Will Macys accept returns after 180 days?

Macy's gives you a liberal 90 days to return items. Their policy used to be 180 days but was cut in half in 2019. They state that “items being returned must be in their original condition.” The one big exception is cosmetics and fragrances as they can be in “gently used” condition.

How long do I have to return something to Macy's?

Macy's Returns at a GlanceFAQ on Macy's ReturnsWhat To KnowWhat's the time frame for returns?90 days for most purchases; some exceptions applyCan online purchases be returned through the mail?YesCan online purchases be returned at a store?YesCan store purchases be returned by mail?No1 more row•Jan 11, 2022

Can you return Macy's without a receipt?

But can you return something to Macy's without a receipt? The answer is yes. Macy's return policy says it will accept returns without a receipt if the product still has the store's sticker, or you have a gift card receipt. However, you will only get an in-store credit; you will not get a full refund.

What is Macy's return policy for online purchases?

Items purchased online can be returned by mail or to a store. Bring your original receipt. No receipt? We can use the credit card you used to make your purchase, your return label, packing slip, order or shipping confirmation email, or registry number to look up your information for you.

Can Macys look up my receipt?

Since receipt information can typically be retrieved for up to two years following your purchase, we're able to look up your purchase information with your account number, a customer return label, or a Gift Registry number.

Can I return last act items at Macy's after 30 days?

Clothing selections for her, him & kids, and home Extra savings do not apply. Last Act items must be returned within 30 days from purchase date.

How do I return an online order?

Returning Online Purchases: Go to the online site where you purchased your merchandise. Find and read the return policy. Most online stores will only accept returns of unused and unopened items. If it is clothing, you must keep the tags on the clothing in order to return the purchase.

How do I return merchandise to Macy's?

It's free! Bring your item(s) along with the packing slip or receipt and the original form of payment to any Macy's store. *Free Returns exclude Gift Cards, food, gourmet gifts, Beauty Boxes, lamps, wall art, mirrors, furniture, mattresses & area rugs. Free Returns do not apply to international orders.

How can I get a refund without receipt?

What if I don't have the receipt? If you can't get hold of the receipt and you're taking an item back simply because you don't like it, the retailer is under no legal obligation to give you a refund – but the retailer may offer you an exchange or a credit note.

What to do if you want to return something without a receipt?

In case you don't have any evidence of purchase or you're over the store's time limit, say that the item you want to return was a gift....How To Return Something Without a ReceiptThe credit card you used to purchase the item.A bank statement showing the specific date of the purchase.The original packaging.

Can I get my money back from Macys?

A good thing about the Macy's refund rules is that they are quite simple: It's possible to return the goods 90 days from the purchase date. All the returns are free except for Returns Pickup. In case when you received a gift that was purchased in Macy's store or online, you can get a refund in the form of store credit.

What is Macy's return policy with a receipt?

You'll have 90 days to return your Macy's purchase, whether you have a receipt or not, as long as the associate can find your purchase using your free Macy's account (identified with your email and/or phone number) or the credit card you used.

What is last act Macy's?

In the past year or so, Macy's has rolled out "Last Act" clearance sections in all of its stores. These sections have a simplified pricing structure: Items are heavily marked down but aren't eligible for coupons or any additional discounts.

What happens to Macy's money if I return?

If a purchase used to accumulate Macy's Money is returned, your return may result in a reduction of the value of your Macy's Money Reward Card and/or a reduction of your total refund amount.

Can Macy's last act items be returned?

Clothing selections for her, him & kids, and home Extra savings do not apply. Last Act items must be returned within 30 days from purchase date.

Can I Return Macy’s Products After Use?

Generally, Macy’s accepts products for return if they’re in original condition with the original tags, with an exception for “gently used” fragranc...

Who Pays the Return Shipping Charge to Macy’s?

When you return items to Macy’s by using the prepaid return label, this is covered by Macy’s at no cost to you. If you return an item in the inelig...

Will Macys accept return after 180 days

No, Macy's return policy is 90 days from purchase, which needs to be adhered to by customers looking to return items for a refund or exchange.


Macy’s does not accept returns on custom orders of Alexandre London, any foods or beverages, or any Macy’s Beauty Box products.

Will Macys accept return after 180 days

No, Macy’s return policy is 90 days from purchase, which needs to be adhered to by customers looking to return items for a refund or exchange.


With 90 days to return most items, we know Macy’s return policy offers a fair way for customers to get the most out of their purchases, but we’ve also learned about the various different conditions of returns to Macy’s across their catalog of items and how to make use of their processes.

How long does Macy's return policy last?

What Is the Macy’s Return Policy? The general return window offered by Macy’s is 90 days after purchase, but the company proposes numerous exceptions to this rule.

Does Macy's have a return policy?

Macy’s in-store return policy. To take the items back to the shop, you need to bring them to the nearest Macy’s facility along with the proof of purchase (a receipt or an email order confirmation) and the original payment method you used for buying the goods.


Macy’s Return Policy For Each Department

The department-wise detailed explanation about the time span, rules, and exceptions of the products are listed below: –
See more on

Non-Returnable Items

  • Following is a small list of the products that are not eligible for a return: – 1. I. Macy’s beauty box products 2. II. Bridal Salon by Demetrio’s 3. III. Gourmet food and Wine. Contact customer service ASAP if you receive a damaged product on delivery.
See more on

General Instructions For Return, Refund, and Exchange Process

  • Adhere to the following instructions while returning a product: – 1. • Products will not be exchanged or returned without a valid receipt. 2. • The product must be returned in its original packaging. 3. • Used or damaged products will not be accepted for return on any cost. 4. • Macy’s store reserves the right to reject return on any damaged product. 5. • No products will be entertai…
See more on

Lost Your receipt?

  • In case you have lost your purchase receipt then, fret not! According to Macy’s return policy, you can still return the product to the applicable Macy’s store. However, in this case, you might not receive a full refund. The refund amount will be the product’s least selling price in the last few weeks (maximum 180 days).
See more on

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z 1 2 3 4 5 6 7 8 9