Where does Mardel ship to?
Mardel ships to prisons, county jails and other correctional facilities. Tips to help your package meet the general standards held by most prisons: • Check to make sure the inmate has not been transferred to a new facility. • While checking inmate status, ask for their list of items permitted.
When will FedEx 2nd day air be processed?
Orders made after 12:00pm CST will not be processed until the following business day. If you choose 2nd Day Air after 12:00pm CST on Friday, your order will not be processed until the following Monday. FedEx 2nd-Day & Next Day Air cannot be delivered to P.O. Boxes, R.R. Boxes, or mailboxes owned by the U.S.P.S.
How long does it take to get a refund from a prison?
This can take up to 8 weeks (occasionally longer) depending on the facility’s return process. There are a few things we cannot do in relation to inmate orders.
Can you contact Mardel for an alternative delivery?
Mardel cannot contact the facility to determine an alternative delivery method or address for the inmate. We also cannot include a personalized note with the order. If you need help placing your order, please call customer service at 1-888-262-7335 or email at customer.service@mardel.com.
Who owns the content of Mardel?
The content, including all text, graphics, logos, images, audio clips, video, data and other materials available through the Site (collectively "Content") is the sole property of Mardel and its licensors , and is protected by copyright, trademark and other intellectual property laws.
How long does it take to get a refund from a credit card?
Credit will be issued to the credit card or other payment method used at the time of purchase. Please allow up to 2 weeks for your return to be processed and credit issued.
Can you return merchandise to Mardel?
Mardel Stores cannot accept returns for Items purchased through the Site and the Site will not accept returns of Items purchased in Mardel Stores. Seasonal merchandise in sellable condition must be returned within 30 days of the purchase. Clearance items are non-returnable.
