Mattress Firm return policy allows you 120 nights trial. You can take it home and sleep on it for 120 nights, and if you do not feel comfortable or it’s not a perfect fit you can return it between 21 to 120 days with your original purchase receipt. Items that you wish to return must be undamaged, and all the original tags are required.
Full Answer
What is the Mattress Firm’s return policy?
DoNotPay offers a guide on how the Mattress Firm return policy works and how to request a return in two minutes! If you’re not satisfied with your Mattress Firm product, you have a right to a one-time exchange within 120 days of purchase.
How many times can I exchange or return my mattress?
Exchanges and returns may only occur once per purchase. If you choose to exchange your mattress, Mattress Firm gives you a credit towards the purchase price of another mattress. The credit is in the amount of your original purchase price (bed your returning) less a 10% restocking fee.
How long do you have to sleep on a brand new mattress?
They do require you to sleep on your mattress for at least 21 days before attempting to exchange or return it—what they call an "adjustment period." After those first 21 nights, if you're not completely satisfied with your new mattress, you may exchange or return it.
Can I exchange my mattress under the 120 night sleep trial?
Mattress Firm is unable to exchange or refund stained, unsanitary or damaged mattresses under the 120 Night Sleep Trial. That’s why we highly recommend using a waterproof mattress protector to help keep your new mattress clean. In addition, we recommend keeping all original tags on your mattress.
How to break in a mattress for 120 nights?
How to get rid of a swollen mattress?
Is the California King mattress trial valid?
Does Mattress Firm ship to door?
About this website
Can I return a mattress to mattress firm before 21 days?
If you're not satisfied with your Mattress Firm product, you have a right to a one-time exchange within 120 days of purchase. The company won't accept a return or exchange if you request it within 21 days of purchase because you need to allow the mattress to adjust to your body.
How long do you have to exchange a mattress at Mattress Firm?
In fact, studies show most people experience some initial level of discomfort with their new mattress. Because of this, we ask you to sleep on it for a minimum of 21 nights to allow for this adjustment period.
Can you return a mattress if you don't like it?
Most mattress-in-a-box companies have offered free, simple returns during a long “try it out” period. If you don't like the bed, you can return it and get your money back.
What is mattress return policy?
If you don't open your mattress, you can initiate a full return or a full exchange immediately. Once your mattress is opened, you'll need to wait 30 days after delivery before you can do either.
What happens when you return a mattress?
Your returned mattress will still find a good home with someone who needs and wants it. In most cases, when state law allows it, returned mattresses are donated to charities like the Salvation Army, women resource centers, or homeless shelters.
Why are adjustable bases not returnable?
Adjustable bed bases are often not returnable at all. Other companies say they will refund the cost of the bed. This can mean their cost (what they paid, not what you paid) of the bed minus the freight charges, which will leave you with with only a fraction of your money returned.
Does a mattress soften over time?
Most mattresses take anywhere from 30 to 90 days to fully “break in." Your new mattress may be different from your old one, or it may seem stiff from its newness, and thus may seem uncomfortable for a little while. Like a new pair of shoes, the mattress materials haven't had time to soften and conform to your body.
Can a store refuse to give a refund?
In the U.S., there's no federal law that says merchants have to accept returns. However, retailers are required to provide a repair, exchange, or refund if a product is defective. And under the FTC's “cooling off” rule, you have the right to cancel some sales within three days of the purchase and get a full refund.
How do I return a mattress that came in a box?
You'll need to contact the company you bought the mattress from when you decide to return it. Online mattress companies don't expect their customers to actually ship the mattress back to them.
Can you return a mattress within 30 days?
First, most brands won't accept returns during the first 30 days that you own the mattress. Known as the waiting period, these weeks ensure that you give the new bed a fair chance. Foams take time to reach their final feel, and the body's musculature can take a few weeks to adjust to a new sleeping surface.
What do you do if you don't like your mattress?
Depending on where you buy your bed, you'll have a couple of options:The company will send a truck to pick up your unwanted product. They'll either take it to a donation center or back to their warehouse. ... You may have to re-box your mattress and prepare it for shipment yourself. This task is often a two-person job.
What happens to returned Purple mattresses?
Dispose, Recycle, or Donate Your Purple Mattress Purple does not require you to return the mattress back to them. To receive your refund, Purple requires customers to prove they donated the mattress, recycled it, or used a licensed company to dispose of the mattress. This is 100% free to the customer.
Does Sleep Number buyback beds?
Sleep Number currently has no such trade-in program. You won't be able to trade in your old mattress for a new one, but if you purchased a Sleep Number bed and aren't satisfied, you may be able to exchange it for a different Sleep Number model. Unfortunately, not all Sleep Number products are returnable.
What does Costco do with mattress returns?
All of this falls under their 100% satisfaction guarantee. In addition, there is no time limit on returns, so long as you're a Costco member and you purchased it from them. Costco will take your mattress back after a day, a month, a year, or beyond. It has one of the best store return policies.
Can I return a foam mattress to Walmart?
They will accept returns of mattresses within 90-days of purchase, as long as the mattress is in the original packaging and has not been opened. If you have a receipt, you can receive a full refund or store credit. Unfortunately, they will not accept returns of used mattresses as it is unhygienic to touch and re-sell.
Can you return mattresses on Amazon?
While some mattresses stay in the initial condition, others expand. Although the Amazon mattress return policy allows you to return these mattresses within 30 days of purchase, you'll rarely get a refund on them.
How to break in a mattress for 120 nights?
Here are a few ways to break in your mattress during your 120 nights to ensure it's perfect: Let it breathe. It's tempting to dress it up in new bedding, but give it a few hours to settle and get some oxygen flow. Put on the pressure.
How to get rid of a swollen mattress?
Put on the pressure. Try walking around on it gently or using. your hands and feet to apply some pressure to loosen it up. Be patient. It'll take some time for it to adjust to your body, usually around 3 weeks. Sleep on it every night for a minimum of 21 nights so your mattress can get to know you. YouTube.
Is the California King mattress trial valid?
Please note that our 120 Night Sleep Trial is not valid on clearance merchandise, floor models, pillows, mattress protectors, adjustable bases, furniture or other accessories. All special order sizes (California King, Split Cal King, crib, tri-fold, etc.) for mattresses and foundations are final and not eligible for exchanges or returns. In the state of California, the California king size is not special order and is therefore eligible for applicable comfort guarantee policies. See a store associate or contact one of our live chat customer service representatives on our website for more details.
Does Mattress Firm ship to door?
Mattress Firm offers our customers free, safe shipping to your door as well as premium delivery options, including, haul-away of your old mattress.
How long does a refund take?
If the method of payment used for your purchase was a check, cash, debit or credit card, please allow 7-10 business days for your refund to be processed.
Is my entire purchase price refunded?
If you opt to return your mattress rather than exchange it for a different model, you're subject to fees. You're responsible for a $99.99 return delivery fee and a 20% restocking fee (won't exceed $500). Your refund is further reduced by any state use taxes that Mattress Firm is required to apply.
What is the best mattress for 2021?
Saatva Mattress - fantastic for all sleep positions, and is rated our Best Mattress of 2021.
How long is the mattress firm trial?
Mattress Firm provides a 120-night trial on all of their mattresses. You may exchange or return your mattress after 21 days of the initial purchase date and up to 120 days. Any exchanges and returns are subject to a $99.99 return delivery fee as well as a 10%-20% restocking fee. Mattress Firm is America's largest speciality mattress retailer ...
What is the return fee for Mattress Firm?
The credit is in the amount of your original purchase price (bed your returning) less a 10% restocking fee. You're also subject to a $99.99 return delivery fee.
How long do you have to sleep on a mattress before you can return it?
They do require you to sleep on your mattress for at least 21 days before attempting to exchange or return it—what they call an "adjustment period.". After those first 21 nights, if you're not completely satisfied with your new mattress, you may exchange or return it.
How long is the sleep trial for a mattress?
Look for a company that offers a risk-free in-home sleep trial. Nectar offers a 365-day trial. IDLE Sleep offers a full 18-month trial (the longest in the industry).
How long does it take for a mattress firm to refund a payment?
Depending on how you paid for the item, Mattress firm takes: Up to seven days to refund payments made in cash, by check, or with a credit or debit card. Up to two months for financed payments.
What happens if you find the same mattress model but the price is lower than what you paid?
The company also has a low price guarantee, which means that, if you find the same mattress model whose price is lower than what you paid, you will get a refund that equals the price difference.
How long does it take to return a mattress firm?
If you’re not satisfied with your Mattress Firm product, you have a right to a one-time exchange within 120 days of purchase. The company won’t accept a return or exchange if you request it within 21 days of purchase because you need to allow the mattress to adjust to your body.
How to return a mattress to Mattress Firm?
To arrange your return with Mattress Firm by phone: Dial (877) 316-1269. Request a return. Provide personal information. Provide information about your Mattress Firm purchase. Arrange the date and time for product pickup.
How to chat with a sleep expert?
Click on the Chat With a Sleep Expert button located in the lower right corner. Fill out the form that pops up. Click on the Help With Existing Order button. Select Start Chatting. Explain the issue with your mattress to the customer support representative. Arrange a mattress pickup.
Can you cancel a service with DoNotPay?
If you want to skip the hassle of waiting on the phone when canceling a service, requesting refunds or compensation from airlines, requesting a college fee waiver, or connecting with a loved one in prison, you can count on DoNotPay to provide easy solutions.
Can DoNotPay do anything?
Apart from being your shortcut through returning your faulty items to merchants, our app can do so much more! From helping you request a refund, get extended warranties, file insurance claims, and find clinical trials in your vicinity to assisting you in creating legal documents, notarizing them, and faxing them—DoNotPay can do it all.
Does Mattress Firm Provide Exchanges On Its Products?
You can exchange your Mattress Firm’s product within 21 to 120 days of the purchase date. You must require the original receipt and all the original tags. a 120 nights trial should be valid for one exchange or one return per purchase.
How Long Does A Refund Take?
Customers can get a refund and it will be issued in the original form of the payment. If your purchase was made by cash, check, debit, or credit card, it will take up to 7-10 business days for your refund to be processed.
What is the best mattress?
With the wide range of mattresses that we carry, the best mattress for you is one that accommodates to your individual and specific requirements. In order to find the best mattress for your comfort needs, we recommend that you start with the MattressMatcher™. Selecting your desired size and how much you are looking to spend will help narrow down the results to mattresses that best suit your needs. Additional information to help your search includes your sleep position, your temperature, and your pain points.
How can I tell if I need a new mattress?
There are several factors to take into consideration when deciding if you need a new mattress. Below are some signs that your mattress has lost its support.
What is the best type of mattress for a child?
The type of mattress you choose for a child is extremely important because children grow while they sleep. For safety reasons, crib mattresses are firmer than adult mattresses, and they fit most babies until toddlerhood, though exact timing is different for every child. Like adult mattresses, foam or innerspring crib mattresses both work well depending on preference, and some crib mattresses are lighter for portability or easier to clean in case of spills. Look through our wide selection of crib mattresses to find one that will safely support your baby as they rest. You’ll also find toddler mattresses to help them transition out of the crib and into their first real bed as they grow. Whether you’re looking for a specific model or have just started your search for the right crib or toddler mattress, we have all of the options you’ll need, at a range of price points that will fit your family’s budget.
What type of mattress is recommended for overweight people?
Mattresses are designed for people of all different shapes and sizes. The most important thing to look for is a mattress that will keep your spine properly aligned and supported. This is often a different mattress for each person, depending on your body type and preferred sleeping position. Go here for assistance with selecting the best mattress for your needs. Or chat with a Sleep Expert™ today.
What is the best mattress for couples with different comfort preferences?
Finding the right mattress to meet the needs of two people can be tough! Fortunately, many mattress manufacturers offer split sizes (queen, king and California King), so there is no need to compromise on a great night's sleep. For assistance with locating models available in split sizes and finding the best mattresses for you and your partner, chat with a Sleep Expert™ today.
What is the best mattress for a side sleeper?
If you are a side sleeper, we recommend a pillow top that has an added layer of soft padding stitched to the mattress's top. Besides supplying an extra layer of sumptuous, cloud-like luxury, the pillow top mattress is also effective for soothing side sleepers' hip and shoulder pressure points. Check out our wide variety of pillow top mattresses.
What mattress is recommended for a bad back?
There is not one mattress that is best for a bad back. The most important thing to look for is a mattress that will keep your spine properly aligned. This is often a different mattress for each person, depending on your body type and preferred sleeping position. Go here for assistance with selecting the best mattress for your needs. Or chat with a Sleep Expert™ today.
How long does it take for a mattress to break in?
Mattress companies, especially those that sell directly to customers online, warn that all mattresses need to be broken in by actually sleeping on it night after night. In fact, it can take as long as a full month for your body to adapt to a new mattress and the mattress to lose its factory feel. That’s why some companies require you give their mattress a shot for a minimum number of days – usually around 30 – before you can return it.
What to do if your mattress is torn?
Decline torn and re-taped packaging. If your mattress arrives in a bag that has been torn wide enough to remove the mattress, it is probably someone else’s returned mattress. Decline this delivery if you paid for a new mattress. Check the return policy. Avoid buying from companies that require a restocking fee for returned mattresses.
What does a white mattress tag mean?
Look for the tag. New mattresses will have a white tag attached that certifies that the mattress contains all new materials. If a mattress has been owned before, it should have a red or yellow tag on it that warns customers that the mattress contains “used materials.”.
What happens if you donate a mattress?
Your returned mattress will still find a good home with someone who needs and wants it. In most cases, when state law allows it, returned mattresses are donated to charities like the Salvation Army, women resource centers, or homeless shelters. When donations are not allowed, the discarded mattresses are disassembled and cut up for other products like carpet padding, roofing material, or gymnastic mat foam inserts.
How to tell if a mattress is used?
If they do, make sure you order a new mattress. When it arrives, be sure to look for the white tag certifying that the mattress is new. Ask the vendor to write “new” on the receipt if that’s what they agreed to sell you. If it turns out to be used, you’ll have evidence of fraud.
Why are mattress companies ethical?
In addition, they know that customer reviews can either make or break them. That’s why they conduct ethical business practices and deal with returns in ways that are good for their customers and the local communities.
What are the features of a mattress?
Beyond reading mattress reviews, you should consider the following features of any mattress you consider buying: 1 Support for neutral spinal alignment 2 Limited motion transfer 3 Mattress firmness you find comfortable 4 Relief for pressure points 5 Heat transfer away from your body 6 Premium materials for high durability 7 Sufficient edge support 8 Generous trial, warranty, and return policies
How long does it take to get your money back from Mattress One?
However, in case you feel that you didn’t buy the right mattress for you (either because it is too soft or too firm), all you need to do is to call the Mattress One customer support team and let them know within 120 days of your purchase. While you can’t simply return your mattress and get your money back, you can exchange it for a new one ...
How long is the mattress one return policy?
The company wants to make sure that you are certain that you chose the best mattress for you so that you can have a good night sleep night after night. So, they have a 120-day in-home trial that allows you ...
Can you return a mattress if you don't like it?
So, you should make sure to check out the Mattress One return policy works so that you know exactly what you can expect from the company.
How to break in a mattress for 120 nights?
Here are a few ways to break in your mattress during your 120 nights to ensure it's perfect: Let it breathe. It's tempting to dress it up in new bedding, but give it a few hours to settle and get some oxygen flow. Put on the pressure.
How to get rid of a swollen mattress?
Put on the pressure. Try walking around on it gently or using. your hands and feet to apply some pressure to loosen it up. Be patient. It'll take some time for it to adjust to your body, usually around 3 weeks. Sleep on it every night for a minimum of 21 nights so your mattress can get to know you. YouTube.
Is the California King mattress trial valid?
Please note that our 120 Night Sleep Trial is not valid on clearance merchandise, floor models, pillows, mattress protectors, adjustable bases, furniture or other accessories. All special order sizes (California King, Split Cal King, crib, tri-fold, etc.) for mattresses and foundations are final and not eligible for exchanges or returns. In the state of California, the California king size is not special order and is therefore eligible for applicable comfort guarantee policies. See a store associate or contact one of our live chat customer service representatives on our website for more details.
Does Mattress Firm ship to door?
Mattress Firm offers our customers free, safe shipping to your door as well as premium delivery options, including, haul-away of your old mattress.
